Everlast Reviews 

Cancelled my membership and they are still chasing me for missed payments and do not reply to my emails. Awful customer service, do not recommend.

DW was a great gym, and I loved the Les Mills classes. However, when Everlast took over, and stopped all the classes, I cancelled my 13 year long membership, as I only went for the Les Mills classes, so I had to find somewhere else to go.
I cancelled my membership in line with their Policy, and received an email to say that my final direct debit payment would be £19 (due to closures during covid).
However, they took £25.06 out instead of £19 - when I queried this by email, I received an apology saying they had made a mistake and would refund the £6.06 by cheque in a couple of weeks….that was 12 weeks ago, and I am still waiting!
I have emailed them about 20 times, and am always ignored. I have attempted to ring, and waited in the queue for hours, their telephone system must be a false system, because one minute it says “your wait time is 23 minutes”, then it changes to “your wait time is 94 minutes”, then “14 minutes” and then “zero minutes” - I waited on “zero minutes” for about 20 minutes, until it went back to “23 minutes” - surely Trading Standards must look into this fraudulent use of a telephone waiting system?
I have even messaged them on Instagram, but that has also been ignored. The only time I got a response was when I wrote on a post they had put on, and they deleted it - so I know it had been read!
I know it is only £6.06 that they owe me, but it is the principal, and my £6.06, not theirs. The fact that they fraudulently took a different amount from my bank account than they said they were going to, just shows what a disreputable company they are.
Keep a good eye on what they take from your Direct Debits - they are not to be trusted.
Emails are ignored, and I think the telephone line must be a false one - which really should be investigated by Trading Standards.
My advice would be to join another gym.

They bought it from DW with the intention of screwing every penny from members who wished to cancel. They are fraudulently taking direct debits from countless people. Unless you want this to happen to you, avoid at all costs.

Tried to cancel in September and now in July and still trying. My reason. Pregnancy. Didn’t particular want to go to a gym in the middle of a pandemic whilst classed as high risk.
The manager at Halifax advised me that pregnancy isn’t an illness. Wow!
Would not recommend

I can only echo what so many others have said, absolutely shocking company! I froze my membership while classes were off due to Covid. When I tried to unfreeze they just ignored me. Then they stopped Les Mills classes without notifying us. I chose to cancel, received an acknowledgment for this, but knowing their reputation cancelled my direct debit straight away. I have since received 2 emails charging me £10 for non-payment. The phone number on this email cut me off and the email address gave me an automatic response about how busy they were. I never received a response. Their bully tactics and complete lack of customer service means I will never go near this company again. Shame, because the actual gym staff were lovely.

If you like slaving away then this is the job for you! Worked there for over a year and half only to be told I will be made redundant on a 8 hour shift! I mean at least wait for my day off! I had to work through this shock and the management is so mean that they won’t tell you things like you don’t need to give a notice to leave as you don’t have a valid contract, management basically uses you to cover shifts but won’t issue you a full time job! Also wasn’t issued a new contract, head office implied they are busy to issue the contract but not busy enough to mess me about and not give me any set days off. Since COVID-19 the manager has made it a habit to always answer your questions with ‘it’s not my fault’ ‘speak to head office’ - there is no help and support within the organisation, when you do something wrong they will make you feel like youv murdered somebody and so ashamed instead of guiding you, if you want to be trampled all over then apply for a job here !

What a con. Walked in to join up asked info £30amonth if i want to cancel 3months cancellation so i joined as this is a second gym out off town. And only use rearly came back to use it was filthy. So it wasnt the gym for me. Went to gym to cancel told couldnt do it here and check terms as didnt get them when joined. So have to do online which i did. Recieved mail back say i cannot untill 6months. Wasnt told this. So tried to call 47min wait time on phone then went to 94min wait waited waited still no answer. So to put you off in gym not helpful says do online but nothing happens so i will cancel from bank and await a legal battle as this is unacceptable. Be verycareful of there tactics and false info

I'm having a nightmare with this company. I tried to cancel in April. I eventually received a response in May acknowledging my membership had been cancelled and 'no further money would be taken from my account'. The next month in June, I noticed money had been taken from my account. I cancelled the direct debit and requested a recall through my bank, whilst emailing Everlast. I have now received an email requesting payment for June, plus a £10 admin fee.

I intend to fight these all the way.

Do not use this company.

I have been having the same issue as all the other posts. Been trying to cancel since April. Ended up cancelling my direct debt to get a response but now all I get is emails demanding payment and adding on admin fees.

I’ve tried numerous times to email them and call them, but they never answer and never reply to emails. In the end I went into the club and demanded (very loudly) that this be sorted out and fingers crossed it might be now (they were on hold to a different number SHOCK!). So, suggest anyone else with this issue to do the same.

All I want to do is pay what I owe and be done with this awful gym!

This is beyond a joke. Trying to cancel membership since March. No responses. Cancelled direct debit and received email saying that I owe them membership fee plus admin fee. I keep calling and emailing to just pay it and free myself up from this horrible company, but I can't even get through to do that. Don't know what to do anymore. Never again I will step into premises with Everlast logo.

I’m absolutely appalled by the way this company is handling issues.

I have requested a cancellation back in April only because I was told that in order to freeze my account I still needed to pay a monthly fee.

They kept charging my account and after MULTIPLE tries to get in touch with the company via email or phone (with no success) I cancelled my direct debit and claimed for a refund via my bank.

The joke is I still can’t get in touch with anyone from Everlast but I’ve received a “last notice’ to pay for the last two months plus admin fee despite the fact that I have cancelled my membership!

I will not recommend this company and will definitely seek a legal advise for the financial loss and above all the distress and inconvenience this company has caused.

Please do yourself a favour and don’t sign up with them. There are better and way more reliable gyms out there.

Absolutely awful service! No response to emails, unable to speak to head office due to Call demands and was cut off after 50 mins. I now have an admin fee for cancelling my DD because they tried to charge me a full monthly fee for 10days use of their ‘very limited’ classes.

Having not used the gym in Trostre since January 2020, I decided in May to inform everlast that I would be terminating my membership. I paid my May subscription and also June's. Bearing in mind that I hadn't used the gym for 18 months, I was aghast to receive an email insisting that I pay my subscription for July also. Unfair and blatant profiteering are two terms that readily come to mind. Upset and annoyed in equal measure

Having read all the previous reviews, I am experiencing the same issue. My gym Epsom/Ewell have told me they cannot help as I am now in arrears but if I go down to cancel with them they will put it in place even though I gave notice over a month ago through the correct channels. The Co is a complete joke. I'm going to have to go to cancel AGAIN and pay further just to get out of this once and for all. What cowboys. I definitely do not recommend EVERLAST GYM.

I am trying to cancel my 12 month contract - I've paid it, I owe nothing. I told them I would pay my last instalment and would be cancelling ,my direct debit. I have sent 2 emails telling them my intention.
All responses are electronic generic replies. quoting their terms and conditions etc - Everlast T&C's I might add - I never signed with Everlast I signed up with DW. Unfortunately DW went tits up.... looks like these guys will too... we all want to leave.... they are screwing us for admin fees and 'we have frozen your account'.... yeah well so is my bank account!
I'm seeking legal advice.

I’d give no stars if I could. Trying to cancel this gym contract is like trying to get out the cartel! After being a member for 3 years i requested to cancel because i no longer live in the area, twice via email and they conveniently never got back to me so i did an online form where they came back and asked for my reasons to leave which i explained i longer live in the area and they asked for a bank statement as proof of address (cheek of it)anyway i sent it over and they ignored that too, so i wrote back explaining they asked why i wanted to cancel and i’d given the supporting evidence so i would be cancelling my direct debit and i expect them to cancel the membership, also conveniently never got a response. 3 months later ive just received an email that they’ve tried to take payment but it’s been unsuccessful so i need to pay along with an admin fee, tried to ring the contact but it comes up with a different automated excuse everytime: the lines are busy, there’s a technical issue etc. one big scam stay away at all costs

Trying to cancel my contract following an email I received from Everlasting saying my last payment would be in May 2021 having given notice in September 2020. They refuse to cancel it saying I’ve to pay until September 2021 now. I’ve cancelled my DD through the DD indemnity claim service and now Everlast are chasing me for arrears and adding the £10 admin charge as mentioned in so many reviews.
It’s terrible and very distressing.
Are people giving in to their requests or letting arrears and fees add up in the hope that Everlast will do the right thing?
I’m unsure what to do or who to contact to finally get rid of this farce!!!!

I cancelled my membership in September 20, having only to give 1 month notice. It’s now July 21 and they’re still taking monthly amounts from my account. No matter how many times I’ve emailed them they’re still unable to acknowledge and deal with my request. I now intend to cancel my direct debit as it’s the only way to get out of this.

I cancelled my gym membership on email and I got a response saying that they will get back to me and they never did, so I called up and they cannot see the email so this has clearly been deleted. It is june and they said I still have to pay my membership until the end of October even though 3 months from June is September

Sunderland Everlast. Used to be a great place to exercise, now old and tired machines, no staff, only 1 pt, highest membership cost in the area and in dire need of an overhaul. Avoid