Everlast Reviews 

I cancelled my membership, paid the first month then cancelled my DD as the place is so dirty, especially the pool and changing room I didn’t want to go there anymore, Colchester. They then keep emailing me saying I owe money, so to get them off my back tried calling head office. Always in a queue, hours on end, so eventually emailed again asking for somebody to contact me, automated answer said they would, back in August. Nobody did, today I have received an email saying that I now owe nearly three times as much! They are the biggest joke ever, and my advice is don’t ever ever join that tin pot atrociously run club. Nil stars.

Been members of dw for years. Now it everlast customer service is diabolical. User derby steam and jacuzzi out of action fir months. Showers constantly play up. Went months with no yoga classes. My wife has now had an accident that means she can't use the gym, happened on the 1st of the month, but they will only freeze it at the end of the month. Just interested in money, not the customer. Leaving as soon as we can.

Poor state of affairs. Cancelled my membership to find I was still being charged.
apart from that I found the parking a little strange as not allowed at certain times plus others from the nursery taking up places.
Dirty grubby changing rooms,Pool always full of children at the only times I could use it.
Would not recommend this place to anyone please read the reviews before you sign up.

If you want a gym with little atmosphere - and stupid car parking arrangements which were not explained to me when I joined - then go for Everlast gym Lakeside. I ended up having to pay a parking fine (not explained to me when I joined). And when I got home and a friend told me why he had not joined Everlast, I called the gym about sorting out the parking, but they were 'unable to help'

Not sure why people would join this gym. Just over the road is a Pure Gym - great atmosphere and friendly rather than offhand staff, and free parking for as long as you want.

I wish I had read the reviews on here before joining. My Everlast membership has now been cancelled. Duh.

Don't bother and try another gym instead!

I went for a monthly membership knowing that I didn't want to commit to a long-term contract, and then asked the staff to help me change it when I realised I couldn't do classes, I signed the form they told me to and went on my merry way.
I received an email to confirm the change (checked the price all was as expected) and then life happened, and I've had to change my workouts to be home-based. I contacted the memberships team via the online form and received a message today say it'll be 6 months until they until they'll stop taking my money.
I phoned thinking it's an oversight and they were so rude. My favourite part of the conversation was being told the supervisor has said they can't do anything, and then when asking to speak to the supervisor to be told she's on lunch?! I eventually got through to a supervisor (who was defensive and seemed prepared for a phone call battle - repeated the same 'scripted' lines ) and was told I signed it so, therefore, I have no leg to stand on, and the email confirmation stated the new terms so I should have checked. Despite the fact, I wasn't told this in the gym when I asked to add classes to my current membership and I fully trusted the Everlast team to just add classes on, not put me on to a contact!
Please just avoid - so many more gyms are flexible with cancellations, and give a more human element to customer service rather than this awful chain. Even a tiny bit of empathy or compassion would have made this experience better, but AVOID AVOID AVOID.

The greedy (use any explicit word) are charging me a £10 admin fee for cancelling my membership as well as charging me the next months £35. I could not call or email through to get a response about cancellation so I just cancelled the debit and now I have to pay to not use a service I don’t want to use. I’m disgusted, I hope the company collapses

I am afraid that this 1 star that I am giving is way too much for the club, which will rip you off for the service that is below average. It is near impossible to contact them. I am now being harassed to pay the money for the service that I have not used since April. I have applied for termination of contract and guess what: only receiving the email 4 months later to say that I owe money!!!!! AVOID!

Please do not give this company your money! I am still awaiting a refund with regards my membership and paying up front for the year. They asked for documentation to process the refund and despite numerous phone calls, still at square one with them!! Utter rubbish and full of excuses!! How they get away with, I don’t know!

HORRENDOUS - TOTAL SCAM
No service, no communication, acting immorally, do not honour own contract, should not be trading & hopefully reported for lack of information and services on a "website"

Steam room broken, hot tub broken, lockers mostly broken, showers broken, changing rooms rarely clean, some of the equipment in gym broken, and if you complain to head office they just throw term's and conditions at you. Waste of money there's much better clubs around

Trying to cancel my membership is becoming the most stressful thing i have ever had to cancel in my life!
Joined DW July 2015 where my contract states i need to give a calender months notice to cancel, received confirmation that my direct debit will take a full months payment on the 1st sept, i gave my notice on the 12th August as per T&C's it states the direct debit will take a pro rata payment therefore should end 11th sept.
Omg going back and forth with emails to the Halifax club who then stated it should end in November wth, i then stated my contract was from 2015 and was then asked by Halifax staff to prove this 🤣 so i dug out my contract and sent it over to them, then received an email from them to say it will still.take a full payment in september, sent over my t&c's and not had a response now today.absolute joke of a company and as i work im financial services i know my legal rights and will be taking this to the ombudsman. I hope others have and do so the same as this company is a shambles and breaking UK laws with how they are treating us ( as per all the other reviews).i for one won't be letting this drop

Since the change of owners, it's so clearly been about money. They are hiding behind covid as an excuse for the lack of response. I've been waiting nearly 7 weeks for a response to an email.

Add to the in the gym in Gloucester, the new system installed means they get stock in the fridge on Mon, it's gone by Wed and usually empty for another week.

The spa's are both faulty and at the time of this post, both are not working. The men's toilets need an upgrade. I stay only because of the swimming pool.

Shocking customer service at Head Office level. I feel really sorry for the local staff in Derby - they do an excellent job but their management and customer support at Head Office level is shocking.

I have had little to no communication at all throughout lockdown and tried to resolve an issue before going back - they never responded. When I finally went back to the club, Head Office wanted further communications yet they never responded to my original communications- why On earth would I have wasted time writing again. Terrible support for customers post covid.

Their position is not sustainable and predict liquidation soon…

Never had such a customer service in years of training in different gym.
I can't describe my disappointe, unbelievable.

Avoid at all costs - I am sure you can find other gyms that are more fair and ethical in their dealings with their customers.
There is clearly a theme running through these reviews about it being difficult to cancel membership and the desperate need to squeeze every penny from members even it appears when these have been caused by their own errors of failure to act?!!! A culture fostered from greed or need to keep afloat… I will let you decide.

Aweful company. Staff consistently give you the wrong information and good luck trying to cancel- it’s impossible.

I sent multiple emails to Everlast requesting to cancel and received confirmation emails. I then started to receive emails on a monthly basis telling me that I’m being charged for my membership + admin fee of £10.

I’ve been trying to resolve this for months and I can’t find anyone competent to help. Everlast (scammers that they are) are now asking for £40 in ‘fees’ to cancel my membership (even though I wasn’t on a fixed term).

Absolute disgrace stay well clear

Terrible support and do anything to get money out of you. Provided proof for cancelling my gym membership due to moving away from university and they do not respond for a whole month and then add additional charges without any explanation.

I have been a member for over 10 years. Due to a change in my circumstances i no longer have time to use the gym, and i haven't trained in nearly 2 years. I sent a email mid July to ask them to cancel my membership, and i haven't had a response.
Another payment '£38' has just been taken from my account by direct debit so i have cancelled the direct debit at my end so i am not charged again.
If somebody from Everlast sees this review, please just cancel my membership as i have requested.
It shouldn't be this difficult for somebody to end their membership.
In the entire time i have been a member i have never missed or been late on a single payment.
Please treat me with a little bit of decency and process my request.
I will recommend this gym to anybody looking to join a gym, but if this issue isn't addressed i won't. I will of course change my review to positive once i received confirmation my membership has been cancelled.

After checking with a staff member whether my 12month membership would expire automatically - I was told yes and given the exact last date I could come in. Assuming my membership was cancelled and having changed banks I didn't transfer the direct debit yet was given the wrong information and ended up being charged for their error! They then told me they could not fix their own error as "the staff member doesn't work here anymore" despite the manager confirming he could "understand why the staff had said that exact date". Its a shame as I would have re-joined this gym once settled in my new location but will now never go near them again.

This company are awful.
Even if you cancel your membership and get confirmation, they will harass you for more money and threaten you with debt collection. Customer service is zero. They’ve even turned off their reviews and comments on social media…only a very scared company would do that. Be warned!