Everlast Reviews 

I have anxiety and ptsd . I get stressed using online stuff so kindly the lady at reception signed me up. Then 1 payment bounced for some reason and they charged me a £10 admin fee which I wasn't told about when signing up . At the time my mental health had took a plunge and I had time off work so that extra £10 was massive I hadn't been using the gym due to my mental health so I rang to explain and to cancel my membership. I just then assumed that it was done . 3 days ago I wanted to rejoin but was informed I owed money I explained and sent proof of my mental health and they halved the bill I said that's not good enough. I asked for there policy on disability and was told to Google it I asked for the contact details of there CEO they lied and said they didn't have one. I explained that under the laws of equality and diversity I felt I hadn't kept my dignity due to the way I'd been treated . My mental health was dismissed and I was told that fitness was good for it . I informed Christina that yes fitness was good for mental health but bring in an abusive marriage and ending up with ptsd sometimes I have to fight to just leave the house . I shouldn't have had to explain this and she also stated that my doctor hadn't stated I couldn't exercise. I was in tears and so angry and my anxiety was through the roof. Everlast need to properly train their staff to have some customer care in their complaints department. I've never been treated so badly . Rude , obnoxious individual Christina. I hope you never have to suffer with ptsd and then deal with someone an patronising as yourself

Horrible gym, impatient staff. Impossible to get through to membership services. Deliberately torturous to cancel your membership... so hard to find the cancellation page and then Impossible to pay any arrears on your account using their links resulting in £10 emails. They're money thieving crooks. AVOID.

Everlast Halifax - It pains me to pay so much money for this gym (£32 a month) when it has such bad facilities. The place is run down and the equipment is old. Machines are out of order for months at a time, the hot water is often not working, neither are the showers. Not something you expect when paying so much money for a gym, it’s way more expensive than other gyms in the area.

They do not deserve a single star. Very poor management. Almost every day something is out of order. Just avoid.

Best Gym in Cambridge. I have been to all of the bigger gyms in Cambridge over the years. Whilst all are good, this is my favourite. Such lovely decor convenient location, and what value £30 a month !!! The staff are the nicest bunch of people ! And so professional. I have been here on and off for years when it was owned by different companies. Always loved it, but I have to say this period is the best yet. Standard of housekeeping, management, quality of staff, friendliness professionalism 10 out of 10 on everything. I was so fed up before rejoining Everlast really down and lonely. But regular exercise, kind friendly staff and other members, has given me back my ability to feel really happy again.
I not only feel a great fondness for Scott and his well appointed team, but every visit, I meet more and more lovely, friendly down to earth, warm people.
I come out almost everyday thinking everyone I have met here today has been happy, jolly, friendly,co-operative and kind.
So if that's important to you, and your that sort of person, it would be great to have your friendly energy at this wonderful gym too. But if your not lol, please go somewhere else, let us keep Everlast Cambridge an uplifting place.

The two lads Dave and Ryan on 6 o’clock shift at Everlast gym byker 14 then jan 2022 Dave attended to a gym member giving him resuscitation while Ryan waited for a ambulance both were quick thinking and response time was quick both lads deserve a pat on the back well done lads mr stephen bland gym member

Having joined the gym with my wife we can’t believe how badly run down it becomes every day! The steam room never works correctly, ‘hot tub’ cold more often than not, multiple lockers broken and never get fixed, ladies showers been broken for months. Cleanliness of gym area awful, lack of knowledge from staff very frustrating and the management just do not run the gym well. Spoke to the head office about all of this and was told ‘we have never been in this gym so we don’t know what happens’ well that says it all really. Please do not get a membership here it is a disgrace.

Worst gym in Cambridge. Rude staff and not helpful. Bad organisation . Make mistakes in the contract. Charged me with more money and when trying to cancel it , they made me pay 6 more months when I have been in the gym for more than 10 years.
I put one start as I cannot put less.
Not recommend it at all

Carlisle site is dirty. Inspection carried out regularly but followed up with no action. A mop is more effective than a clip board! Staff great but obviously no national management backing.
Price is good but not at the cost of contracting an illness from the dirt. Chlorine is overpowering in the Jacuzzis. Red eyes for days after using. I will be returning to Bannatyne. You get what you pay for, quality.

Before it was taken over by everlast,everything was ok in Dunstable .Steam room is not working,only one hot tub from 2 was working,Swimming pool is full of bloodied plasters and chewing gums.Discusting and as I was using gym for steamroom and swimming pool I felt, I don’t get full service.Cancelled my membership and direct debit.Today got email I owe them extra one month and 10£ service fee total 48£.I told them,I’m not gonna pay that extra month,as I don’t get full service from them and refusing to pay,simple.As I don’t want my credit history to get dirty as Everlast customer service and swimming pool ,customer service could not help and told me to email them with complaint,I was shocked,why I waited i queue for 50 minutes ?Complaining live over the phone to them once I got hold of them and then they say they can’t help 🤣Why you have customer service at all???Tó tell me to email them??I want problem solved straightaway and over a phone,not sending emails to black hole.Main worry is now this 48£ they claim I owe them and on other line is my credit score.They are daylight robbery and I’m gonna have battle of the minds with them,if needed I will get up to this Ashley son in law to get my 48£ back and tell them,they are worse than Frog pond in Zimbabwe who ripping off customers as I’m getting less than I signed up for.People avoid at any cost!

The gym at Halifax is a disgrace. The spa has been out of order for over a month. There has been no hot water for over a week, and when I went last night the swimming pool and steam room were out of order too. Half the cross trainers have been out of order for at least the last 2 months and about 3 tread mills. This gym has certainly gone down hill massively since it was taken over by Everlast. I wonder if we will be see a reduction on our membership fees seeing as we cannot use most of the facility's we are paying for??

This is the second gym I’ve been a member of and does not compare at all to my first which was the wonderful Livingwell.

The Everlast in Halifax appears to be the only private gym In the town with a pool, which is why I joined it. It is a complete joke. Spa has been out of use about a month now. Hot water nearly a week and I arrive today and pool not working either! No reduction in monthly fees. What an absolute joke #Everlastfitness is. Avoid like the plague. If you are stupid enough to join go for the sharp exit no penalty option.
Would give zero stars if I could.

Waste of money. Jacuzzis constantly broke , can t have a steam first thing in the morning or broken with door open. When one Jacuzzi gets fixed they close the other one. Floors are filthy, take half of gym machinery out and see all the wannabe Mr worlds complain. The direct debit won t be broke on the 1st of the months.

I have found the Derry/Crescent Link to be wonderful. Especially understanding and empathy with personal issues too. I am going today or tomorrow. For HOLISTIC health. The manageress is absolutely lovely as are all staff. I have lost head at times but that was because of personal stuff. Give them a chance for goodness sake you whiners. I actually believe it better than DW.

Poor customer service and mixed messages about what to do over cancellations. Now being harassed for money.

Do not join. Poor poor company to have communication with.

It seems that I'm not the only one regretting joining everlast, I was a dw member previously which was OK.
The 2 Jacuzzis did not work for 2 months, was told "couple more days" everytime I asked when would they be fixed, now 1 has started working intermittently. No abs machines anymore, showers broken, broken tiles, mouldy and peeling paint. Customer support is a joke, the only time I got a response was weeks after giving notice (which has still not been acknowledged) I have been emailed that an additional charge will be made because I have cancelled the direct debit. The automated email cannot be replied to of course.

I would avoid at all cost if you can. When their complaints handler Christina replied to my email with the response “we’re all human” I was baffled at Everlasts lack of ownership.

Everlast is certainly NOT worth the £30+ per month membership price it charges. The staff are well looked after by HR and regional managers therefore diabolical customer service is tolerated, however members are really not cared for -ironic as gyms/clubs need members to exist.
DW was utterly wonderful! Bridged the gap between lower priced clubs/facilities and the top ones. DW offered a fabulous range of classes, instructors, members and staff. A gym that many were members for repeatedly year after year.
Unfortunately, Everlast taking over can only be described as beyond disappointing. Their take over left many previous members seriously dissatisfied and without a gym altogether as they refused to pay £32+ for a £10 gym.
The class schedule is dull and boring- regardless of new class names, the instructors lack creativity or the ability to motivate and the new staff- arrogant and rude- the membership is massively over priced for what is offered.
Class booking works only for those that do not work- an unemployed favourable gym is a perfect description of Everlast. If classes are missed, and often even if they are not, members are punished with a strike system that prevents further booking or even class visibility on the app- yet you are still expected to pay the full membership price. When challenged about the class strike system, as a member you are offered to leave and find a new gym.

The complaints system is non existent. The regional managers back their staff regardless of their errors, leaving you unheard, a lack of a basic apology and basic lack of customer care.

There is a reason the gym and classes are empty, and it’s nothing to do with covid! It is solely to do with this company!

Save your money and train absolutely anywhere else.

Stay clear avoid at all cost, paid upfront had confirmation Everlast was taking over account from DW,, i still can't use their gyms or facilities, Seen proof of payment they still suggested I can't prove that they had the money ok, I shown him confirmation from Everlast was taking over my account that I could still use the facilities, they said they had no idea of that emails been sent, constantly asking for proof, almost insinuating I was making up or trying to obtain something that I did not pay for, disgusted at Blackburn spoken several times to management who are absolutely useless, suggest you go somewhere else rather than them, do not answer your emails when you do pay them a visit they are rude disrespectful unhelpful with lot of passive aggression, has yet still not acknowledged membership or refunded me £480.