Everlast Reviews 

No way of speaking directly to head office. Facilities not working and ignored frequently.

Unfortunately do not come here if you want a working gym, sauna has been out of action for over 4 weeks now and have been told will be probe another 3-4 weeks till fixed. In your contract it states if things do not work you still have to pay! Rubbish head office that gives no s**ts about there members!!! AVOID

Have been a member of the Gloucester gym for several years, mostly using the pool for distance swimming. All equipment is beginning to show its age, with the whole gym looking shabby. The pool has been closed several times due to a leak and both spa jacuzzis are permanently closed. The steam room and showers have similar issues. Some members are incredibly rude, with staff seemingly unaware and unable to cope with anti social behaviour. Lack of investment in both equipment and staff training is clearly evident.

I've been in this gym for a long time and always found the staff friendly and helpful.
However, the app is now obsolete which I didn't know, so the app didn't work to gain me entry. I was told by amber quite rudely to download something else, (some bar code) anyway long story short I couldn't do it, so was told off by her next time I went. This time, I was waiting to be let in as I couldn't download it, when, as the girl was busy and there was a queue building up behind me, Amber shouted from the other side of the room to "move" and let them in, I told her i was waiting to get in, but she just told me to move out of the way and let them in. she continued to have a right go at me, shouting from across the room, telling me I must download it. She was downright rude and embarrassed me. She eventually walked over and let me in. One of the other girls working there sorted it for me in about 30 second! Im nearly 60 years old and don't wish or need to be treated so badly. Very rude and disrespectful 😤

They sent an e mail asking customers to update the App - however they were not ready to activate this App. Which means that we cannot see or book classes. I rang numerous times but nobody answered the phone -so I was forced to drive to the gym.
Why couldnt they send an email explaining the problem? or answer the phone.
Terrible customer services

I have Reported these crooks to trading standards and the government. They do not reply on their emails or answer the phone. They make it impossible to get your money back and make you jump through endless loops to try and get your money back. They will refuse your refund. I paid a year gym membership and they won’t let you cancel. Total cowboys!! So angry 😡 why are these companies not governed?!

Bad experience with them in Swindon. Rude and impatient staff, dirty showers (i’ve founded faeces in one of them), steam room mouldy and not working and when I asked the staff why is no notice for that they just put an inocent face to me and replied nothing.
Chlorine is cheap or too much as well in the spa, itches the skin. Cold water into the pool.
It’s a bad experience to me since DW Fittness left and Everlast took over.

My teenage son joined everlast in Swindon in January, but has now left due to it being too busy. Dreaded the thought of cancelling the direct debit, as have read so many negative reviews, upon cancelling found this very easy indeed.

I have written a review about this company of gremlins before thinking it could not be worse, i was wrong. After just paying of my 3 months worth of membership fees for trying to cancel my membership i have just recieved an email saying that i am now going to be charged £40 next month and £20 each month after that eventhough i have cancelled my membership and paid all of my fees. This means that i have been trying to cancel my membership to this gym for 4 MONTHS NOW AND THEY ARE STILL NOT GETTING IT. I tried calling the gym, they said there is nithing they can do so call head office. I do and their phone lines have been cut. I tell them this and they say im wrong but the give me anither corporate number and i call it and its the same story, they have cut their phone lines. This is one of the worst companies, NEVER USE THEM IF YOU VALUE YOUR MONEY, TIME AND SANITY!!!!!!!!!!

Southport everlast ocean plaza is very disappointing i would like to say that the staff are lovely and very helpful but the actual management and facilities that you pay for just aren't there or are poor i came in today I was very disappointed there are no lockers to secure your valuables ,the scales aren't working and neither is the steam room don't exactly know why iam paying £30 a month for this its daylight robbery surely they should adjust the fees whilst the facilities that your paying are not there as you could go somewhere and spend £10 a month and have the facilities they have at the moment ,

I cancelled my membership or thought I had but Everlast continued to draw £53.50 from my account. Tried to contact so called Head Office but I was held on the phone for over 40minutes and the wait time never reduced - the message just repeated 20minute wait.
The phone number 0344-2459255 is a joke. In my opinion Everlast is shoddy and devious.

If I could give it zero stars I would

cancelled online, but for some reason, it didnt go through. Had an email to say I owed them money, which surprised me as I had cancelled. Did it again through the website to be told I couldnt and had to contact my branch
I did that and had a very unhelpful conversation with the manager who would not take my first cancellation date as a gesture of goodwill as there was nothing on my account! Not my fault that there must have been an issue with their website. I have now cancelled my direct debit and have told them they wont get another penny from me

The absolute worst gym ever!!!
I was very ill and had to cancel my direct debit due to not showing up and I was charged £10 in addition to my £20.
When I called I was asked to be present in order to pay at their office, so I went there. On getting there the front desk staff informed me that I had to pay £40 instead and when I asked why she rudely said “I should have read the contract, and after the 10th of each month the price increases by £10” ?!!!

I ended up paying £40 for a direct debit cancellation from last month.

Looked at the gym in Derby with my credit card in my pocket and potentially ready to join. The gym looked clean and staff were polite and helpful. I learned through firstly my observations and then by talking to the otherwise generally happy users that the jacuzzi has been out of order for 4 months. That led me to hesitate and not join there and then. I have to wander what else won't get fixed expediently. I also detect a possible issue of the head honchos not being in tune with the hassle broken down equipment causes for the staff on site.

Attended local gym today (member since days of DW), only to be told my membership has been cancelled? Not by me for certain. Trying to contact Everlast is impossible. 40 min wait on phone and email service might get back within 48hrs. Local gym unable to help as they could not explain why this has happened, and they explained I am not the first customer this has happened too.

Truly awful gym company, machines always out of order, terrible customer service and poor gym cleaniness. The showers have been broken in the Blackburn gym for over a month now, staff have no idea when they will be fixed. Baffles me how they can run a gym without showers and not even care to think about the members, maybe a discounted month subscription would of been a good thing to do, im sure they'll of lost a lot of members because of this.

Cant wait to leave.

Do not make the same mistake and get a membership for these gyms as you’d end up disappointed and you wouldn’t be able to leave. Requested a cancellation of my membership on the 2nd of the month and was told I’d be charged for another month despite the month’s notice I’d given. Quite old machines and not worth the money. Hours’ long waiting times on the phone and impossible to connect to a representative.

Shocking, customer service, I cancelled my membership due to not using and the state of the gym. Swimming pool was grim, steam room not working for months and not following COVID regulations. I cancelled and cancelled direct debit. They added £10 charge for cancelling direct debit. Tried to call customer service and wait time started at 75 minutes and continued to go up even after 30 minutes!!!! Called the club and just greeted by a rude member of staff staying they couldn't do anything!

I have had to cancel my direct debit due to losing my job and was quite happy to give three month notice.i decided to try and pay over the phone and was 41 in the queue.so after almost three quarters of an hour I had to end the call I rang my local gym to be told I can't pay over the phone and despite this I have had 2 amounts of 10.00 added to my account..never known such a poor frustrating qcustomer service...

If i could i would give it zero stars, i enjoyed their service until i got pregnant and due to two misscarriages i decided not to carry on with my membership. I had a valid reason and showed evidence of previous miscarriages via a NHS letter the head office rejected my evidence saying they needed "signed letter" from a GP/Midwife. Now if you live in the UK, you would probably know getting any sort of letter from NHS is impossible and i tried multiple times with both GP and Midwife and both couldnt give me signed letter. They insisted whatever papers i had at hand was enough to cancel a gym membership. I spoke to the Everlast headoffice muliple times and they rejected me saying they will not cancel until i had valid proof. Makes no sense. Even if i wasnt high risk pregnancy i wouldnt be able to use ALL the machines in the gym anyway! These people are delusional and terms and conditions outline its upto the the gyms descretion..! My husband and i will never return to this gym after being treated so unfairly. Disappointed!!!