Everlast Reviews 

The club does not fulfill its promises and behaves dishonestly. According to the contract termination conditions, early termination is possible if a person is fired. However, a letter from the employer stating the contract's end date is not accepted and is ignored. The service is terrible— the sauna is out of order for two weeks every month.

We bought a punchbag for Christmas - it was damaged and we organised collection and we haven’t heard from Everlast since. We have emailed numerous times but their customer service is non existent. Happy to take your money but if there’s a problem they are no where to be seen

Wish I could rate it 0 stars. Terrible customer service. They all read from a script there is no genuine interaction with them they don’t take your situation into account or actually listen to what you’re saying. As for the gym the layout is weird, it’s too dark and the music is wayyy too loud. Can’t wait to get my membership cancelled.

Doubled the price of membership with no warning

Found out my membership price had doubled when I saw it come out of my bank account. I asked them what had happened and was told it was 'the customer's responsibility to manage their junk mail.'

I asked them for a copy of the email they sent out so I could verify my email was on their mailing list and also so I could add this email to my exceptions so it didn't go into junk mail. They sent me a screenshot of their email inbox and nothing else.

I pointed out if their emails were going to junk mail, then why was I talking with them just fine? I asked again for the email mailing address. They ignored me.

I've asked again for the email evidence today. Judging by other responses here, they are now just ignoring everyone because they didn't notify their members properly.

I will be taking the matter to trading standards. Appalling, unprofessional behaviour, and with equipment that is often left broken for months and now underhanded tactics to double their gym membership, I think I will be cancelling my membership too, along with my friends who come with me.

Avoid this gym!

Bought these gloves sometime ago. Never used them. Today I try them on. Horrific. The gloves look like they have been chewed by a dog. Terrible will never buy anything from this company nor recommend them. No wonder they have so many negative feedback. Shame I can't post pictures

My daughter has been trying to cancel her membership, and they won't let her. It's run over into a new year and started again. As this company is promoting health and well being why are they not worried about the stress they cause everyone. Scam company avoid like the plague .

Kings Lynn Everlast is one of the worst gyms I have had the displeasure of attending.

Manager signed me up and said it’s a rolling monthly plan, cancel anytime. And after 6 weeks of gradually getting more annoyed at members just leaving equipment set up and all over the floor, and to make maters worse the staff are not bothered when reported. I cancelled to now get emails suggesting I am to pay for 12 months!!

After emailing three times with genuine concerns about health and safety, showers consistently stink of urine, swimming pool always murky with floaters, the place us disgusting. The manager, Ian ignored all emails and did not have the decency to reply. Then a few follow ups later, Kai replied with zero empathy or apology and just wanted to stand his ground on the money aspect.

It’s also of note for any former soldiers like myself and my wife, the discount is offered yet payments not reduced for over three months!!

Had nothing but serious issues and headaches from around week 3 and still ongoing.

No customer service skills.Deliberately make it difficult to cancel, in fact point blank refused my cancellation request, even though I've been a member for years!

In Kings Heath, Birmingham branch: Women members interests are ignored and their concerns are dismissed. Exercise classes predominantly attended by women have been cancelled with no consultation. Women are leered at in swimming pool and sauna by groups of men left unchecked by club staff. Poorly maintained equipment is not addressed and club app is very hard to use

I purchased two items that I couldn’t fit.decided to return the items back to everlast,well I called and found out that I had to pay for my returns.Tolal price for the shirt and shorts was 134 plus tax,to send it back was 49.00.Hopefully I will get rest of my money with no problem.Wont buy any more unless in store

Gym flooded again for 2nd or 3rd time , obviously problems not been fixed . This is the UK. Will gym be closed every time there is heavy rain ? Embarrassing Standards

Ordered punch bag 5/7/12, expected by 11/7/24, no delivery, no communication, support tickets take 48 hrs to reply, no telephone numbers, contacted through Facebook, no apologies, said lost!! Re ordered after another support ticket, then said shipped, evri saying expecting it, Facebook messages then ignored, support tickets another 48hrs, item said shipped but response was then “issue at warehouse” so clearly not shipped! I replied instantly with I want a refund, no communication what’s so ever but then next day email to say ordered cancelled, sent another ticket with 48 hrs reply , around 23/7/24 finally had reply to say refund processed , have now had refund but I strongly urge everyone to stay clear of ordering online from this company, trying to sort this out was nothing but a slog and no one cares for customer service, I had to ask the first contact in Facebook for an apology
They did however try to offer me free delivery and 10% off my next purchase , I will never use this company again !!

I’ve been trying to get on the app since the update and it doesn’t recognise my email address - it’s saying check your spam in a few minutes if you don’t get an email. Just rang the gym and explained - didn’t try and help just said send a email. I asked when my membership was up and again was told to send an email. She did….with a stinking attitude tell me I couldn’t cancel until end of September. I said I’ve only been twice as I hurt my knee in your swimming baths and haven’t been able to come back. Answer was get a doctors letter for early cancellation. I honestly thought the days of bad mannered customer service was behind us but no, not on this phone call! Wow Everlast - I’m so pleased you look after your members!

Cardiff Gym has changed a fair amount since Everlast took over, some things for the better but some things definitely for the worse. Still sad the Jacuzzis have been stopped without any consultation with Members. Main complaint though, is that the training the gym instructors receive seems to encourage them to shout at class attendees. The start of classes can be very demeaning and not welcoming at all. They don't explain the exercises or ask if you have any injuries. One girl instructor does and she is lovely but the others do very little on that front. Who is teaching them to begin classes this way? its just like 'you know what you're doing so get on with it'. It is not an enjoyable experience. Working out should be a fun experience and all attendees, especially new people need to be treated with more respect not like naughty school children. We are mature people who have a lot of responsibility in our jobs, managing people etc. Gym classes are meant to improve our mental health not diminish it, after a hard day at work. There are classes I will no longer be attending because of the shouting and inadequate and offensive starting of sessions. Its sad because some of the exercise routines are good.

Customer service is absolutely disgusting. Can't even speak on the phone. 50 odd emails back and forth and they are refusing to investigate my complaint because it happened in a club thats gone bust. And thats through the management team. Won't be going back to this gym! Looking into getting them investigated by fitness club ombudsman. I dont recommend!! There are many commercial gyms out there that are 100× better!

Absolutely brilliant gym, amazing choice of classes & times - staff & coaches are so friendly- I love it!!

Absolute scam . Offer a 1 month trial and then I was 2 days out before I cancelled and they had started a 12 month subscription and chasing for the whole year

Everlast gym is one of the worst gym ever please stay away, customer service is extremely worst and I can’t believe how Halifax centre manager is extremely rude. I have sent Direct emails with no response. I’ve called for an update. They asked me to actually put in a direct debit mandate on my account while I’m not owing them a dime for me to have a direct debit set on in order for them to do what exactly I’ve got no idea.

Everlast Kings Lynn has gone downhill.

Pool water temperature is always freezing cold.
Pool air temperature is always freezing cold.
Message is always that it will be fixed, but never is.

They will not stop sending marketing texts twice a week and its not possible to block them. I have emailed them to stop as have others below, with no luck!!

I didnt even give them my info, they took it from the previous organisation they took a gym over from!!