Everlast Reviews 

Terrible gym, unhelpful staff and an impossible app. With inaccessible customer service and complains..don't join

Noone answers the telephone! Impossible to call them for any type of query! I have tried over several days.

Everlast, gym Thurrock, Lakeside gym is absolutely gone, downhill loads of machines cables are broken and not been repaired for weeks if you’re thinking of joining don’t bother.

I was using Glasgow east gym for a while and the swimming pool was in bad condition.... later I got a email that Glasgow east gym is closing and I have 2 options 1 to be transferred to Glasgow fort 2 to cancel my membership for free. I choose to cancel but they ignored my request, after arguing with them for 1 months they finally say it's will be cancelled. Now out of nowhere my membership was transfered to Glasgow fort and everyone ignores that fact that my request was to cancel membership. Horrible costumer service!!! No one knows what they doing!!!! Never recommend anyone to go there!!!!

They won’t stop sending text marketing messages twice a week, despite emailing them and messaging to stop. Can’t block the number either.

I joined their Merthyr gym, online, at the end of April. I paid online and the money was taken from my account. Because of this I know my details were correct. After 4 weeks they wouldn’t let me in because they said my DD hadn’t been taken. I gave my DD details again, this time in person at the gym. When I tried to book a class after this it said that I’d need to pay a £10 charge for a day pass. So now my account was showing a months arrears and a £10 unpaid day pass (even though I hadn’t proceeded to book the class). I completed their online contact form about this but had no response. I ended up needing surgery the same week so didn’t go to the gym until I was well enough 2 weeks later. I spoke to a member of staff who said that he could see all my details were correct and didn’t know why no payment had been taken. I was still unable to use the gym. He gave me a contact number and email address but the number has an automated message saying ‘for the best customer service it doesn’t take calls’ WHAT? And the emails were returned as undeliverable. Then randomly they took a payment from my account but STILL wouldn’t let me use the gym! I have since tried their contact form again and been in store with no help. I’ve tried tweeting them twice too. I’ve had an email response tonight that makes no sense because there words missing from it, it’s so badly written. I’ll be contacting trading standards about this tomorrow and I’ve cancelled my DD.

How can they call this a gym!! No one seems to know what is going on. Classes are cancelled on a regular basis but at the last minute and then members are given ridiculous excuses as to why. Sometimes they don't even tell members the class is cancelled and everyone ends up standing around the studio wondering what's happening. Lots of machines and equipment broken and not being fixed. When talking to so called management at the desk or other staff members the standard answer they give is, "it's due to Head Office" or "we'll have to speak to Head Office" but then nothing is done. And apparently this gym is one of Everlast's flagship gym. If that's the case I hate to see what their non flagship gyms are like. Absolute disgrace, members are paying to use the gym and do classes but how can you do that when equipment isn't working and classes are constantly cancelled. And it's obviously not just members they treat like rubbish as staff/instructors never seem to stay for long. Management and Head Office really need to evaluate what is happening here.

Used the gym a while ago (Bristol, patchway, but when it was DW gym) and my gym experience was okay- no major complaints at the time.
My complaint is,.. I’ve moved away like 2 years ago and they won’t stop texting me. I’ve followed every instruction to stop the promotional texts, but they just keep coming! Blocked the number to, and they still come. It’s getting ******* ridiculous!

They just won’t stop texting me. I had one trial visit for one day, now I receive marketing texts twice a week which I can’t block. Seriously just go away.

Only using this gym for convenience but believe me this is an absolute joke. There isn’t any customer service at all, even my grandmother can design a better app for customer support. It’s been over 1 year since I’ve requested to be refunded for a month extra they’ve charged me and still nothing.
Just ridiculous, too bad as the gym is alright.

Went from the best gym in Leeds under DW to the worst under these complete tools. The head office leave stuff broken for months. The pool they advertise is full of screaming kids. It's a total joke of a gym. I have never seen a head office so incompetent as these clowns and that's saying something when we have companies like Yorkshire water.

Company a joke, app and websites are a complete mess, wont let me cancel my membership, emailed them and no respond,charged me extra for 2 months . Atleast the gym is nice

Breaking consumer law by not refunding you the difference if you cancel within your 14 day period they made me pay a month upfront I have used 12 days at the point of cancellation, I asked for a refund as I've paid for 30 days I will now not be using the rest of the month as I've asked to cancel, I have a right to a refund if services not used they have refused this and I've reported it to trading standards, they think they T&Cs are above the law

HORRIBLE GYM , everything is damaged, cable machines can't be use because cables are destroyed, and nobody coming to fix them , it's over 2 month now and still not fixed, WAKE UP EVERLAST ,people paying £30 a month and they can't do proper work out ,people should leave this gym soon as possible,

I wish I could give them ZERO!! They made 1000 promises before me agreeing to get a 6 month contract and then when I finally did the experience was HORRIBLE!! Nobody in the gym is helpful if the machines don't work nor the trainers help a bit let alone guide you! Bad attitude and trainers pester you to get personal training for £70 per session it's atrocious, my experience was HORRIBLE and after 2 months of taking that nonsense I wanted to cancel my contract but they didn't even acknowledge my email requests and now keep telling me i have an outstanding balance I need to pay or else I'll be in trouble with my credit report, I can't believe a gym can threaten me like this it's unbelievable!!!!!!!

Was with them some years ago, get a phone call out of the blue you have arrears, will have to collect the debt etc etc. It has all finished and there is no debt, I even had to pay an extra month to cancel the membership as I put it on hold for a month or so.

The scam goes like this, only through phone calls.. you have a debt, we cab get rid of the debt if you sign back up with us... don't fall for it total scam. Just go on long walks in your neighbourhood rather than join this, you can never cancel btw.

I'm still waiting for a refund on some trousers as three owners company went bust! £50!

Everlast Bristol tell you if you refer someone you get a free month. They are lying!!! They made some nonsense excuse about not having used the link for my friend to join. How dare they. We stood together at the counter saying that I had referred her. They didn’t tell us to use a link. They knew I was asking about the free month. The guy Billy who I spoke to tonight tried to blame me for not reading the “small print”!! What a bunch of deceptive fools!! Don’t trust them!!! They want your money, they want you to bring new business but they won’t give you the reward they promise. They don’t care and are dishonest.

Is a very good environment to work out in and get treated properly all the time. Danny was awesome

Signed up for a 12 month subscription last year. In November, I no longer had a job. I only had my P45 as evidence. Everlast wouldn't accept that so I've been stuck paying for the gym membership from November 2022 until now. I can finally cancel my membership June 30th 2023. I haven't even got a car to get there and I live 10ish miles away. Never going with them again. They're heartless.

Halifax gym avoid at alllll costs if you want to go to a dirty gym be spoken to like crap have ur belongings stolen not once but a reoccurring problem!!!! If u want to be be littled and humiliated then by all means join

Gym contract feels like a marriage once my contracts up I am out of this gym! Disgusting been at this gym from the age of 21 and since it’s changed over to everlast it’s gone super down hill
Carl is a gem but the rest of the staff wow! Really could do with retraining them
And explain to them how customer service is probably the main key that they lack Sunday 16 April shocking experience I was also challenged when I explained I would write a review!!!