Evology Parking Reviews 

1 Star

Absolutely appalling experience with Evology Parking.

I registered for Autopay, made sure my vehicle details were correct, and kept sufficient funds in my account because I wanted parking to be automatic. Despite doing everything correctly, I have been issued multiple Parking Charge Notices.

To make matters worse, their customer service has been completely inconsistent. They now claim the car park isn't an Autopay site, yet I have proof that Autopay has successfully worked at this exact location before. Their own app also shows that Autopay is available there, making their explanation even more confusing.

Instead of taking responsibility for what appears to be a fault or misleading information within their own system, they simply tell customers to appeal the Parking Charge Notices. This means the customer is left dealing with the stress and inconvenience caused by their failures.

A parking payment system should be reliable. If customers can't trust your app or your own information, then the system simply isn't fit for purpose.

I would strongly advise anyone using Evology Parking to double-check every parking session manually, even if you're registered for Autopay, as you may still end up with expensive Parking Charge Notices through no fault of your own.

Very disappointing experience.

You made a 30 minute outpatient visit last over an hour due to your poor setup at Clatterbridge Hospital.

No working pay machines and no way to pay with cash.

Dozens of people prodding your machines trying to get them to work. No help when we ALL called you.

Download your app (which took a long time due to poor mobile signal in the area) and then discover you don't accept common types of credit card. So have to end up doing a bank transfer.

I was only at the hospital for 30 minutes but due to your poor parking setup at Clatterbridge I was there for over an hour. Then I discover you record a start time before I actually arrived and charge a minimum of 2 hours for parking and an additional 25p to send a txt message that I never asked for.

Next time we will use an ambulance to get to the hospital, it's simply too much effort to use your poor parking systems.

It’s a pity that there isn’t a zero available. I cannot enter the data for short drop off visits of less than 30 minutes. These companies should face extremely high penalty for wasting users time. I have sent an email, with a very low to 0 expectation of receiving a satisfactory reply. Appealing. Any penalty notices will returned to sender, with the comments that their case has no merit

It’s a scam, no customer service at all. Wondering how this is possible in the UK!

Be careful of Autopay, what Evology fail to tell you is that it only works on a subset of their car parks and you won't know until you get the fine. The lack of the ability to pay for the previous days parking adds to this and is just a trap for the unwary. I only signed up for autopay because the app is so bad and makes each payment tedious.

I’ve got already 2 fines due to the app not being updated on a specific parking opening hours.

The board at the parking location was confusing and small print, so ended up paying when I didn't need to. When asked for a refund, they refused unapologetically.

App wouldn’t load at the destination so tried from home but app wouldn’t accept my exit time. Contacted the staff via email they were extremely helpful, so full marks for them.

Terrible bunch of thieves.
1 small machine in the london Aquatics car park. If you forget to pay you CANNOT go back and pay, you CANNOT speak to anyone. You will be totally STITCHED UP WITH A MASSIVE ROBBING FINE.
No human to speak to, no way of being honest and paying you are done up like a kipper. AWFUL company

Evology= CROOKS

ONCE AGAIN I TRIED TO PAY AND IT DIDN'T WORK. ALSO SINCE THEY CHANGED THEIR APP , IT IS RUBBISH. BEFORE YOU COULD PAY MUCH LATER AND ENTER THE REAL TIME YOU STAYED...NOW IF YOU WAIT IT ADDS UP THE HOURS AND THEY MAKE YOU PAY FOR HOURS YOU HAVENT USED...HOW BAD IS THAT...I COMPLAINED AND THEY GAVE ME MY MONEY BACK..I NOW REFUSE TO USE THEM , THEY ARE VERY DISHONEST

Purchased a 2 hour ticket at Poole Quay 9580 to then gat a message within 1 hour that my ticket was about to expire. On investigation, the screenshot of the online ticked recieved at point of purchase showed the time as -1 hour less than it actually was (substantiated by meta data of the picture and known time of actual arrival)
This is a disgrace and I await a response, a refund and an apology from Evology.
Dan

I had some problems with my phone and emailed Evology, they responded in a quick timeframe and were reasonable unlike EVERY OTHER car parking company. The customer service I received was second to none, and although I thought it was a bummer that my most convenient car park had been changed from another car parking app to evology, I am more than happy with what I have experienced, and can't recommend them enough. Thankyou so much Caitlin and the gang for being superm, it really has restored my faith in humanity dealing with you, such a pleasure, thankyou!

1 is too much to rate this! The app is useless, it's absolutely exasperating and not easy to navigate at all. Pre booking is a myth. Have address and car park number but apparently no car park exists there!! Took me well over an hour to book my husband into a car park he had gone into, and got fined because the app is just not user friendly. Appealed the fine on this grounds, but no joy, had to pay. If you know you're going - but you cannot prebook - log on at 6am and pay for the day!!! It's the only option if you need to pay from 8am. There are not other options to pay for parking on the Poole Thistle Hotel site in Dorset. Date of experience - well, 7th June was the last one...but there are many, many more. As per these companies and their apps, you cannot contact them. At all. Which just makes the experience even more frustrating and less accountable for them.

I used to pay £2 to park. Now I have to give over all personal and banking details to Evology and be charged £2.70 for the privilege including a 'donation' for whatever. Wasted 15 minutes having to install their app and charged for the time.
Will never go near their car park(s) again and uninstalled their app. Just concerned that I've paid £2.70 and they will have all my personal and bank details on their records.

Quite simply this didn’t accept payment in a hospital, giving me the choice of missing my appointment or facing a £100 fine. Obviously they will make more from a person by denying them the ability to pay. Why are we letting exploitative companies like this into our public health sector?

Had an Event in Cranford Community College when saw the sign went straight to the sign and downloaded the app as mentioned on the sign board used the location code but payment method was not going through showing the parking session was free got in contact with 1 of the member of staff of Cranford community college and they mentioned that people do get this kind of issue everytime from this company called Evology parking , contact Evology parking several times though watsapp application but never got any reply , contacted them through email several different times attaching the message I was getting while trying to pay and with proof attached and all possible evidence, got reply only couple of times and that too got replied for after 24 hours , Horrible application and horrible customer service

Utterly useless customer service, Autopay requires registering vehicles separately to your user account. FAQ's do not cover this.

The Autopay registration is not completing even after initial card payment of £1 has been made. It was refunded automatically. I tried several times. No response from customer service from Web form or Wattsapp. Poor experience.
PS I was contacted by CS on 24/06. I used the website (using a PC) to register and it worked ok. Using an Android Phone does not seem to work.

can’t count hours paid due to basic time zone failures - paid at 1030 BST for 2 hours, every bit of UX says I paid at 0930 so it expires at 1130. 2 hours paid, 1 hour supplied