Evology Parking Reviews 

As a regular user of parking apps, I find evology exasperating. It marks 1h before arrival by default, and trying to adjust it sends dates, hours and minutes scrolling and jumping in chunks. Deleting the app, logging in and out or moving around to have better wifi have no impact. The options available are paying for 1h that has already ended, paying for several hours due to chunk scrolling, and not paying. I choose the first and have just received a fine - v frustrating

Paid £10.00 on autopay for Parking at Deadmans Lane in Derby, payment for session not deducted and PCN issued, have read that this happens often with this company, which implies the action is deliberate or the App isn't fit for purpose.
Have contacted them several times over this but extremely slow to respond, have provided evidence of payment to Evology and Parking Eye (same company) waiting on outcome of appeal but won't hold my breath.
Would recommend payment by ticket machine if available - do not use the App - or if possible park elsewhere.

AVOID! I paid for parking in may 2026 and received a receipt but the total amount does not match what was paid to be able to expense the parking. I have attempted to email them several times and tried to call their customer service number and unfortunately they can’t help as they are not the team that deal with this. It has been over a month and after 3 emails no one has got back to me. There is no other line or anyone I can escalate this to. Customer service said I would just have to continue emailing…and I could email a complaint over probably that no one would respond to. This is very poor customer service. I will have to find the owner/director and message them I guess. Something so simple is such a rigmarole. Avoid parking with them.

Absolutely disgusting how greedy and unfair this company is. 12mins in their operated car park whilst collecting family =£100 fine. Tried to pay after exiting to avoid more charges as Evology Parking app is absolutely rubbish to download/use, but NO- of course T&Cs were that you're not allowed to pay after exiting so that greedy people would get more money in their pockets.
What if you have flat phone battery, no reception, ...in rush...? NO- pay there and then. Horrendous terms!
The parking signs are poorly laid out, in particular the main one, which you only see after turning from the main road at which point the camera records your number plate already.
Disgusting and greedy.
Avoid this company parking areas as much as you can.
Don't use Radisson Blue in Stansted in particular due to poorly laid out signs and super steep charges and fines.

I had an issue with trying to pay through the app, a was concerned I was going to get a parking fine. However the customer service team dealt with the issue I had promptly and avoided a penalty charge.

I had an issue trying to use the app to park during a recent hospital visit, ended up unable to adjust the times and subsequently the timing of my visit was incorrect, used the contact form to contact Evology with proof of payment to cover the hours at the hospital, they adjusted the hours of my visit to ensure my payment covered the time I was actually parked

Customer services were very helpful with an issue I had (selecting the wrong vehicle) - so thank you to Val and Kayleigh there.

App is easy to use, and clear

Terrible app and does not allow retrospective parking after leaving the car park even though it wasn't available when we were there

Very impressed with the customer service - especially Kayleigh. Had a problem with my app not giving me the correct amount to pay and worried I would get a fine. Kayleigh responded very timely and helped me out over an above what she needed too. Thank you Kayleigh :)

Accidentally entered a carpark and saw evology sign. Panic set in and was terrified of the advertised fine. Very triggering. Wanted to pay but app it would not load. Had a meltdown. Then managed to be directed to some rip off site called the same thing. Ended up with 2 credit cards being cancelled today!!! Total nightmare. Probably going to be given a £100 fine on top of 15 mins in a carpark from hell.

i was attending a trade show in Bolton i parked in the wrong car park i did not realise this it was a cold rainy day and i had little to no signal on my phone , i notified Evology Parking by email on return to my hotel about my mistake 24 hours later a lady called Val from customer support contacted me and as a gesture of goodwill wavied any parking fee that may have been due, it goes to show you there is understanding and empathy out there well done Evology big thumbs up thank you

Can’t pay with app. It keeps asking me to subscribe to the Los Angeles post. Can’t get past that.

What a crap experience, well what should I have expected, they are owned by the worst parking company on the planet ParkingEye, so don't be surprised if your experience is the worst you can imagine.

What a mess! Download the glitchy app and it immediately crashes so you can’t top up your parking. Also can’t call them. Designed by 5 year olds?

I visited James Cook Hospital in Middlesbrough twice today. On the first occasion I tried to pay for parking using the Evology app. I had to input my credit card details several times before they were accepted. I had to return in the afternoon so this time I tried to pay using Apple Pay. After the transaction failed on two occasion I just went to the hospital machine and payed with my credit card. To my astonishment it was significantly cheaper than paying with Evology.

Disappointing experience with the parking arrangements linked to my hotel stay.

On arrival, I paid £60 for parking in good faith because the process for hotel guests was not clear to me. When I checked into the hotel, I was then informed that hotel guests should pay £25 directly to the hotel instead. I followed the instructions given and paid the guest parking fee.

I subsequently contacted the parking company to request a refund of the original payment, as I would never have paid £60 had the guest parking process been clear from the outset. My request was refused, with the response simply stating that the site is well signed and that refunds are not issued once parking has been paid for.

What has been most frustrating is the lack of communication. Follow-up emails and requests for information have gone unanswered, making it very difficult to resolve the issue or understand the escalation process.

I was a genuine paying hotel guest trying to comply with the parking requirements at all times. A more customer-focused approach and better communication would have gone a long way in resolving what should have been a straightforward issue.

If I could give them 0 starts it would be too many. My local hospital have changed from Pay to Park to these clowns. The app never loads and there's always an issue trying to pay. I have quite a few parking apps on my phone and this is the only one I have issues with. Im just wondering how many fines they issue, compared to other companies. Maybe they need looking into.

This company has behaved disgracefully. I am self-employed and had to park at a car park managed by Evology the other day. The machine was not printing receipts, but said that we could scan a QR code, to obtain a link to an e-receipt. I scanned the code and the link did not open. It loaded absolutely nothing. I wrote to Evology later and received an email from customer services saying “Please be advised we are unable to provide receipts for machine payments in the event the machine is unable to print one. We apologise for the inconvenience.” I said that is not an inconvenience; this is my livelihood and that I will be out of pocket, if I do not have a parking receipt to claim back the amount from my employer. I also pointed out that others will be in my position as well. They replied saying, “Unfortunately, we are unable to provide receipts for machine payments in the event the machine is unable to print one. We apologise for the inconvenience.” I said that the apology was *not* accepted. I also pointed out that, if Evology has been given the contract for managing a car park, then Evology has a responsibility to:
- ensure that its QR codes provide links that actually work
- ensure that its ticket machines actually print something on the receipts that they produce, instead of spewing out blank pieces of paper.

Decided to use their autopay for my local hospital. Only to find out once everyone had closed that I cannot use it at the hospital... that was my mistake.

But then trying to pay for my session was an absolute nightmare. Hospital tells me I have 48 hours to pay. Evology App says no I don't and cannot pay once I've left.

Customer service from Evology was non existent. Replies I received bore no resemblance to the questions I posed.

Frustrating beyond belief and ended up making a formal complaint direct to the hospital. The parking team at the hospital sorted it out for me and I never heard anything from Evology.

One week after asking to cancel my autopay account, I've heard nothing.

The AI on their WhatsApp customer service is diabolical and I guess was designed by muppets.

Altogether I'd avoid using this bunch of jokers as much as possible.

Tried paying for parking twice, first time put in details for payment card etc then it seemed successful so went off to my appointment checked the app and after a delay “permission was not yet granted” quickly tried again making an account this time, same again, it took payment so it seemed moved on to the next page, I went to the appointment checked again actually with receptionist but once again there was a delay, by the time I had checked the app again after my appointment it said “permission not yet granted” the car park wasn’t full. I got a parking eye fine. I am so annoyed I have used it before there and no problems but the app didn’t inform me immediately that I didn’t have parking. No evidence in bank statement or history on the app that I had tried twice so I will have to pay. I am going to stay clear of this company if I see them in future car parks!