Evolution Fires  Reviews 

The unit came well packed, and delivery was complicated as our address was not on GPS correctly. We ordered a grey unit, and the colour on the website was a lot lighter than the unit we had received. It came in a black finish, and not grey as ordered. We tried to change the colour after we ordered it, and couldn’t change it, but accepted the grey, and this was not the case. We ordered the opening for a 55”TV, and added room for a sound bar, but the opening was built for a 65” TV, as the surrounding space was at least 8” wider than the television itself, which leaves quite a gap and does not allow for the TV to fit flush with the edge of the opening.Please let me know if this unit can be painted!

Rang for assistance this morning and spoke to Jacob who was extremely helpful and called me back when he said he would. I have used this Company before and now I am relocating, I will definitely be using them again.

Purchased the evolution spectrum fire from evolution fires. I’m very happy with their customer service, Delivery arrived in 2 days from placing the order. Spoke to jacob and others from the team who were pleasant and friendly. Everyone is asking where my fire is from, it’s absolutely STUNNING. So many features, it gives out a good heat. Absolutely love the colours you can choose and to top it off it comes with LED side lights which you don’t get with a lot of other fires. I love this extra feature. This fire is well worth the money as there’s others ranging from 2k upwards. I wouldn’t go anywhere else now. Thanks evolution.

I was torn between 3 and 4 stars on this one.
Ordering went smoothly, and the packaging it turns up in is brilliant very confidence inspiring.
We bumped into an issue on installation though, I phoned for help, but no help came. So we had to make do. It’s not as secure on the wall as it could be due to this
Once installed the fire (72") makes a knocking noise, constantly and is hard to use especially for noise avoidant people. Once you tune in you’re stuffed, I spoke to someone on the phone about this who said to email a clip, I’ve emailed on the Monday, and today is Friday and no response at all. And no promised phone call back the next day, So we will have to source our own engineer to find out what the noise is. A partial refund to cover the cost would resolve. I gave it 4 stars in the end as we do love it. Apart from what’s mentioned. It looks good in our room. They just need to improve their aftercare as we’ve found it to be non existant.

Thank you to the gentlemen who helped us when I and my wife visited the showroom.
Would reccommend.

This is our second purchase from here and absolutely made up , this one was for my mum who is over the moon with the finish , we went for package 10 and opted for the guys to paint it also , from start to finish the process went smoothly, nothing was to much trouble if we had any questions , gives the room a modern touch and is a great feature , would highly recommend !!

Ordered package 12 delivery date was before the company close for its xmas/new year break. Unit arrives on time great!!! Inspected the and checked delivery as instructed. Sll good and green for go.Decided to paint the base first then add the fire and finally adding the upper section. Remember part of this company's sales pitch is that full instillation minis painting takes roughly an hour. Not for me it didn’t!!!!
My problem started when I inserted the fire. It wouldn’t sit flush with the base unit. So gave in and phoned Evolution’s and spoke to them in length about how to overcome the problem.1) Cut and remove soldered bars From fire base to allow the fire to drop down flush with base. 2) Have the base uplifted and a new one would arrive three days later and 3) Cut the supporting wooden base to allow the fire to drop down myself. Since this was only a couple of days before the 19th of December and the factory closes for two weeks holiday opening on the 3rd of January again . So because time was not my side i felt pressured into opting for the DIY option so the project could be completed for Xmas. Had to arrange for family to bring me tools needed to complete the task. I’m not much of joiner but i managed after some timeto butcher the base enough so that the fire would drop down flush.
It turns out that the problem was caused by a joiner from Evolution Fires who had attached the incorrect legs to the base that created this drama in the first place. They’re clear enough on their instructions about its you the consumer responsibility to check that your delivery is complete so what about Evolution Fires responsibility to the consumer when they are the ones in the wrong.
I have also sent an email detailing what happened well over a week ago and I’ve yet to receive any sort of reply. I’m extremely disappointed with my experience with this company. Every time i look at the unit i see what's hidden inside. My butchered attempt to overcome the problem that this company caused.
2.2.24 Still had no response to my emails. 🤬🤬🤬🤬

Fantastic service…
My wall media 3 package arrived 5 weeks after it was ordered. As a lady living on her own and completely clueless when it comes to DIY my tradesman dealt with the company direct . His comment was that they were absolutely amazing and super helpful.And it has exceeded all of my expectations. It’s classy , modern and of a very good quality. It has made my small living room extremely cozy.
I absolutely love it and can’t wait for Christmas Day ! Thank you

A fantastic company with great staff. A special mention to Anne who is an absolute credit to the team. After ordering the Evolution 72inch Spectrum via Wayfair and it not arriving when it said it would, Anne was amazing with trying to help me get my fire and I managed to order and collect it in just a few hours. Thanks so much to Anne and the rest of team at Evolution for completing my very last minute order, it was nice to finally receive some first class customer service! The fire itself is also so beautiful, I definitely made the right decision

Great company. Quality products, made up with my mediawall. Thanks guys

From the very start we knew we had chosen professionals, Anne, Robert and their team gave us plenty of advice before we decided on which media wall to purchase.
From Ordering to Delivery to South Wales and communication via email and telephone, the whole team have been fantastic.
Nothing is too much trouble for this company, Highly Recommended!!

Purchased the Vanderbuilt suit & the 72" Spectrum Series fire.

The service we received was outstanding and the product is fantastic.
It is a definite focal and talking point of our living space.

I highly recommend the company and the products.

Thank you to all the team at Evolution Fires.

Well what can I say ordered out wall Monday and as promised rob delivered it today. Anne and Robert are just absolutely lovely and I’m so excited to get it up. Thanks evolution fires ❤️❤️

A fantastic experience buying from Evolution Fires. From our initial visit to the showroom to choose our fireplace they were extremely helpful and knowledgeable. They listened to what we needed and were able to accommodate us. We had to wait a while for the fireplace and media wall (over the Christmas period) but it was well worth the wait. The fireplace looks amazing and I cannot fault the after sales service. We had some troubles with installation and they were extremely helpful and supported us with all our queries afterwards. We were going to build the media wall ourselves around the fire but I’m so glad we didn’t!

Ordered Vegas fireplace from Amazon and after waiting for a week, it was cancelled without any reason. Amazon customer services opened a case with this company which gave no valid reason to cancel the order and asked to contact them.
Googled and contacted them directly. Ann took some details and promised to send us an e-mail with order details. It took another two days and two telephone calls before we sent them the payment. Delivery was instant! And the item is excellent.

Great company to deal with. No question too much trouble (and we had a few) We installed the fire ourselves and are really pleased. Wouldn't hesitate to recommend them.

Great experience from start to finish! My bespoke order was drawn up and delivered in to my door in 3 weeks. Fabulous product, easy to install and makes such a difference in my home. Couldn’t recommend highly enough. Thanks