Evry Reviews 233

I purchased an item from Aliexpress, and it was delivered to EVRI for delivery for delivery i am still waiting, and after numerous messages, they still cannot give me any idea where my parcel is now i know why they changed the name from hermes to EVRI but they are still rubbish.

Terrible service. The drivers never deliver the package directly to the person concerned but leave it unattended on the ground floor of the block, and it is promptly stolen.

Material is comfy, but ordered my regular size and they were too big! I purchased for the tummy control and there is none. Now I just own 2 pair of panties that don’t serve the purpose intended! Disappointed 😔

Monday 27th JANUARY 2025
STILL NO PARCEL STILL NO RESPONSE FROM EVRI!!
Was informed my parcel was being delivered on Sunday 19TH January 2025 dident arrive, contacted "Customer Services" requested a call back to find out what was going on ......Wednesday 22nd January 2025 now still no parcel and no call back from Evrir...absolutely useless company don't understand why any company's use them for their delivery's !!😡

Enquiry Created
Hi Kim Rogers,

Thank you for getting in touch with your enquiry which you raised on the Evri website via our Digital Assistant. As soon as you submitted your enquiry details it was sent to your local Customer Services team to look into this, rest assured we have it in hand.

Please see a summary of your enquiry details below:

Barcode provided

Enquiry created date
20/Jan/2025 10:39:06
Enquiry incident number for reference
250120-008314
This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended solely for the use of the individual to whom it is addressed. Any views presented are solely those of the author and do not necessarily represent those of Evri.
Evri is a trading name of Hermes Parcelnet Limited.
Registered in England and Wales No. 03900782
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
Enquiry Created
Hi Kim Rogers,

Thank you for getting in touch with your enquiry which you raised on the Evri website via our Digital Assistant. As soon as you submitted your enquiry details it was sent to your local Customer Services team to look into this, rest assured we have it in hand.

Please see a summary of your enquiry details below:

Barcode provided

Enquiry created date
22/Jan/2025 11:04:32
Enquiry incident number for reference
250122-013943
This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended solely for the use of the individual to whom it is addressed. Any views presented are solely those of the author and do not necessarily represent those of Evri.
Evri is a trading name of Hermes Parcelnet Limited.
Registered in England and Wales No. 03900782
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
EVRI WHAT ELSE DO YOU WANT ME TO DO ?????😡😡😡😡😡

Date of experience: 19 January 2025

Edit
Reply from Evri

They lost my Parcel.
Was sending Xmas presents to my relatives but they never received.
Evry worst ever delivery company.
Do not use if you don't want get lost your Parcel

They do not reply the query. My parcel was lost, after 1 month they still have my money , they do not reply my messages and I have not my order.

Can u tell your stupid drivers to stop putting parcels in wheelie bins common sence really dont u think
5 parcels missing over xmas due to your driver putting parcels in the bin and not leaving a card to say so

Very bad experience with Evry.The parcel is never come.They start with delay and is not coming.So never with evry.They doesn't ever deserve a star

I order a parcel in 01/12/2024 and evean today 09/01/2025 I d NT received their listed and they lucking in all wearhouse until today they sed their fainde I m very curios next task EF is my parcel or is somting else worse delivery company I ever see

Terrible. Promise delivery date and don't deliver.

Third package marked as delivered, but never was. Tried adding extra details for courier and "what 3 words" but it's always the same shite result. Simply abysmal

Evri delivered only 1 out of 5 orders on 07/01/2024. I tried to contact customer service through their chat and the phone number provided on the Evri website. They advised me to wait 24 hours for someone from customer service to contact me back. However, I was only contacted after more than a week, on 17/12/2024.

The lady who spoke with me acknowledged their fault and promised to contact their depot as soon as possible and to call me back with updates. Today is 02/01/2024, and I still have not been contacted, nor have I received my missing orders. Furthermore, there is no way to contact them directly. The contact options on their website (contact-us page) only allow you to interact with a chatbot or callbot, which provides information that the package was delivered. There is no option to leave a voicemail or escalate the issue to investigate why I still haven't received my orders or a callback.

This is the first time I have encountered such a situation where a customer is unable to properly contact a company. I plan to contact the authorities about this matter this week, as I don’t know what else I can do to receive my missing orders. This is definitely fraudulent behavior on Evri's part.

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Items weren't delivered - ordered 7 weeks prior to Xmas and still no shipping notification. Have contacted them twice (quite responsive) but no sign of that shipping notification yet!

Worst delivery company !

Even my parcel has been directed to be deliver to one of they pickup points, they have failed and decided to send my parcel back to the sender

I have tried to contact them many times by email and requested a call back. Firstly they never called me back and they just reply to my email like a robot with a same response " your parcel its send back to the sender its gonna take up to 7 days"

Its been more than 25 days and still no response and my parcel its still pending back to the sender

I received an email stating that my parcel, which was supposed to be delivered today, failed to be delivered. However, the picture included in the email does not match my address. I don’t recognize the proof of attempt photo, and it is not my house. I have made plans to use this delivery for church tomorrow, so it’s important to resolve this issue quickly. I have taken a picture of my address and sent it to evry which I’m sure didn’t go through that’s why I’m doing it on here, to show that it is different from the picture the carrier took as evidence of the attempted delivery. Please look into this and send my delivery on Monday. Thanks

The usual delivery guy Chris is a diamond. Always pleasant and polite. Patient and friendly.

Worst service I’ve ever come across! Not only that the delivery is extremely late, but they never manage to deliver on the stated date. Cancellations over cancellations! Such a rubbish company! Stay away from it!

Very bad ,no service actualy .
Never ever again !!!!!!!!!!!!!

I will score -10000000000000 if I can.
I am waiting for two weeks now since my delivery was @ucked, no emails no nothing AT ALL !!@@ Pure scam !!!