I was offered a tent box for less than £600 suspicious when they're well over 1k. I queried it via their customer support and the reply was from a French guy with a dodgy Gmail address which isn't a l... Toon meer
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This site has been hacked and has been taken over by a USA based scammer. The contact details no longer work/ exist. AVOID AT ALL COSTS.
I can highly recommend Exceptional Gardens.. their customer service team was easy to get hold of by e mail and phone.. They contacted me promptly with guidance about the courier company, after liaisin... Toon meer
Bedrijf heeft geantwoord
I ordered an in stock item. More than 6 weeks later, I still haven’t received it. When I handed over the money, I was told to expect delivery within 10 to 14 days. Not impressive and certainly won’t o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Family run business that offers a wide variety of High Quality Garden Furniture, BBQ's, Firepits, Heaters, Pergolas, Sheds and Storage. We pride ourselves with great customer service.
Contactgegevens
EX8 3BU, Exmouth, Verenigd Koninkrijk
- 07888181691
- info@exceptionalgarden.co.uk
- exceptionalgarden.co.uk
1,8
Slecht
28 reviews
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The service with exceptional garden was…
The service with exceptional garden was fantastic i would highly recommend this company.
Customer service fantastic kept me updated with order.
I ordered a 3m pergola but supplier signature weave sent out my order with several parts missing including instructions.
But Paul at exceptional gardens was straight on the suppliers case.
Not his fault and second deliver with missing parts was still missing parts so had a total nightmare.
I definitely would not recommend signature weave at all for Customer service totally shocking and they were not bothered just giving excuses after excuses as all orders should be checked before sending.
Eventually got all my parts needed 3rd time lucky and several weeks later thanks to the constant pressure from Paul and his partner at exceptional garden.
I would definitely recommend buying from them and I do know they are looking at cutting all ties with that supplier due to lots more issues with other customers also.
The product itself is really nice and worth the money, thank you exceptional garden for all the help getting it sorted and the sooner you cut ties with that supplier the better.
14 juni 2021
Antwoord van Exceptional Garden
Hi Robert,
Thank you for your honest review and feedback. I hope you enjoy your Pergola this summer and hope to have you back as a customer soon.
Kind Regards,
Exceptional Garden
All round great service
Very good experience, I found the gazebo I wanted and at the right price and it was delivered quicker than originally promised!
31 mei 2021
Antwoord van Exceptional Garden
Hi Peter, I am glad you found the right gazebo. Thank you for your review, much appreciated.
I ordered an in stock item
I ordered an in stock item. More than 6 weeks later, I still haven’t received it. When I handed over the money, I was told to expect delivery within 10 to 14 days. Not impressive and certainly won’t order from here again!
23 mei 2021
Antwoord van Exceptional Garden
Hi Jen, we do apologize for the inconvenience this situation has caused. Our supplier has been working very hard to get these orders out asap.
Kind Regards,
Exceptional Garden
Quick response when I emailed on update…
Quick response when I emailed on update of my order. Have now put my pergola up in my garden and very happy with my purchase and would use exceptional garden again.
25 april 2021
Antwoord van Exceptional Garden
Thank you for the review and kind words Paul, enjoy your Pergola.
Great product
Great product, good priced pergola, great customer service. All you need really.
23 april 2021
Antwoord van Exceptional Garden
Thank you for the review Trevor, hope you enjoy your Pergola.
Amazing customer service
The customer service from Exceptional Garden has been amazing despite a few issues of the items coming from the supplier. Nothing that was their problem but they have gone out of their way to help at every point. Will definitely use again
23 april 2021
Antwoord van Exceptional Garden
Thank you for the review and kind words Trudy, much appreciated.
very prompt delivery as promised
very prompt delivery as promised, and good friendly knowledgable service.
21 april 2021
Antwoord van Exceptional Garden
Thank you for the review Dennis, much appreciated.
Very friendly & kind and I will look…
Very friendly & kind and I will look into more items to buy from them thank you
29 maart 2021
Antwoord van Exceptional Garden
Thank you Mee Mee for the kind words, it is greatly appreciated.
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