Exclusive Lighting Ltd Reviews 

196
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Staff in store were super friendly and helpful. Living out of the area we made the purchase online. This was an efficient and quick service and despite having placed the order on a Saturday, the item... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff at Exclusive Lighting were so helpful with us in choosing our table lamp. The quality is lovely & we are delighted with this lamp which is the second lamp purchase we have made in 2 days wit... Toon meer

Beoordeeld met 5 van de 5 sterren

They have a great range of lighting at competitive prices. I ordered two table lamps and two shades. Joanne from Exclusive rang to suggest that the shades I ordered would be too small for the bases, a... Toon meer

Beoordeeld met 5 van de 5 sterren

Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lampenwinkel

Geschreven door het bedrijf

We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

196 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(196)

40 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Lovely top quality lamps

Lovely top quality lamps. I am very happy with my purchase

4 juni 2024
Logo Exclusive Lighting Ltd

Antwoord van Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, we are delighted that you are happy with your purchase. We hope to see you again soon

Beoordeeld met 1 van de 5 sterren

Customer assembly

The goods arrived in 2 cardboard boxes, and it was only on opening the first one that I realised that I had to assemble the lights myself. One look at the complicated instructions made me feel frustrated and annoyed. I spent close to £1,000 for 3 lighting fixtures that I am now supposed to assemble myself.
This requirement was not mentioned in-store and, frankly, at 82 years old, I cannot face doing this.
I won't shop at Exclusive Lighting again.

29 mei 2024
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Antwoord van Exclusive Lighting Ltd

Hi Mr Nicholson, I am sorry that you have not contacted us before leaving us a 1 star review!

The lights's you purchased from us in our showroom are extremely delicate and would not withstand being delivered on a courier if the crystal branches were attached to the frame. We would also want to avoid damage when installing them as they can be heavy for electricians when fully dressed.

If you wish to return them to us in store, we would gladly put the crystals on for you while you waited and had a drink in our cafe area. Please call us on 0113 245 9199 if you want to arrange a time to bring them in. Please be aware that they would have to be transported home very carefully if you wanted us to do this.

I look forward to hearing from you, Kind Regards Suzanne

Beoordeeld met 5 van de 5 sterren

Amazing lights as always .

Amazing lights as always .
Normally go to store to order but did it on line this time quick and easy ,very quick delivery.

30 mei 2024
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Antwoord van Exclusive Lighting Ltd

Thank you so much for your lovely review Denise, it is much appreciated!

Beoordeeld met 5 van de 5 sterren

Excellent service

I ordered a light on Wednesday, and contacted the shop to see if they could expedite delivery for me so I would have the light in time for electrician's visit. They were really lovely in helping and my light is here just 48 hours after ordering! Wonderful service. The light is perfect too, and was good value. I'll definitely be using Exclusive Lighting again in future.

17 mei 2024
Review zonder uitnodiging
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Antwoord van Exclusive Lighting Ltd

I am so happy that we could help you find your light and get it delivered in time for you! Thank you for your lovely review!

Beoordeeld met 5 van de 5 sterren

Excellent communication

Called me not long after ordering online to let me know about timescales as not all items were in stock. Delivered what they could quickly. Offered alternatives for out of stock items and then regularly kept me up to date via email about delivery. Don’t mind waiting for good products when you’re kept up to date so well. Thanks!

28 februari 2024
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Antwoord van Exclusive Lighting Ltd

Thank you so much for your review and your patience when waiting for items to arrive into stock. I am glad you were impressed with our service and communication.

Beoordeeld met 5 van de 5 sterren

Staff were very helpful

Staff were very helpful and sorted our queries easily. They were on hand to answer questions but also left us to discuss and decide on the choices we eventually made. A great selection of lights especially if you want something a little different. There are lights here for every room.

25 februari 2024
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Antwoord van Exclusive Lighting Ltd

Thank you for taking the time to leave us this review... we really appreciate it!

Beoordeeld met 4 van de 5 sterren

Good Shopping Experience

Quick delivery, slight imperfection on lamp, a small piece of the fretwork was bent but not bad enough to warrant returning it. I fell in love with this lamp on the Next website but they no longer stock it. A bit more expensive at Exclusive Lighting but it was what I wanted as it matched my ceiling shade.

7 februari 2024
Beoordeeld met 5 van de 5 sterren

Very pleased with both service and our…

Very pleased with both service and our new lamp.
We would definitely use them again and can recommend to anyone looking for a lighting product.

6 februari 2024
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Antwoord van Exclusive Lighting Ltd

Thank you so much for your lovely comments regarding our products and service. We hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Speedy delivery and follow up email and…

Speedy delivery and follow up email and phone call to check that I’d received my item. Very impressed

5 februari 2024
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Antwoord van Exclusive Lighting Ltd

I am glad you were impressed with our service... Thank you for your review!

Beoordeeld met 2 van de 5 sterren

We are very pleased with the product…

We are very pleased with the product but the sales person misled me.

30 januari 2024
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Antwoord van Exclusive Lighting Ltd

I am sorry you misunderstood my offer and presumed the lamp already came with LED light bubs. If you wish to call me on 0113 245 9199, i will happily discuss further with you. So happy you are pleased with the product! Kind Regards the Owner, Suzanne

Beoordeeld met 5 van de 5 sterren

Minor assembly problem with lamp sorted…

Minor assembly problem with lamp sorted out efficiently by very helpful salesperson.

30 januari 2024
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Antwoord van Exclusive Lighting Ltd

Aww thank you for your comments, please contact us if you require any further assistance. Kind Regards Suzanne

Beoordeeld met 5 van de 5 sterren

Great service

I wanted a 'mother and child' standard lamp for our living room which used LEDs for both the uplighter and the spotlight - both because they are energy efficient and having found linear halogen bulbs repeatedly failing within a short time. Reviews of the first one I could find with two LEDs suggested that the uplighter cast a fairly dim light, whereas Exclusive Lighting's one sounded, and is, much brighter and nearer to what we are used to. Reassured by the 5-year guarantee, I ordered it and was amazed by how quickly I received it and how very well and thoughtfully the protective packaging had been designed. It was easily assembled and looks good.

29 januari 2024
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Antwoord van Exclusive Lighting Ltd

Thank you for reviewing your recent purchase from us, we are delighted to hear how impressed you are with it and our service!

Beoordeeld met 5 van de 5 sterren

Lights purchased from Leeds store

Pleased with the service received by the team and their were very helpful

19 januari 2024
Logo Exclusive Lighting Ltd

Antwoord van Exclusive Lighting Ltd

Thank you for your lovely comments regarding our team! We really appreciate it!

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