Experience It Now Travel Reviews 

102
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

We had to cancel our holiday for this year due to my wife's health but Chloe was with us all the way helping us. She kept in touch and helped us rebook with the same company for the following year whe... Toon meer

Beoordeeld met 5 van de 5 sterren

We have used this company over a period of about 5years dealing with Tracey who has booked 2 Saga cruises and some hotel holidays for us. She has always been a pleasure to deal with and it is her fr... Toon meer

Beoordeeld met 5 van de 5 sterren

We popped into the Langney, Eastbourne branch to get advice for a city break to Porto to celebrate our son's 21st Birthday. Tracey made us feel welcome and spent a lot of time with us asking our req... Toon meer

Beoordeeld met 4 van de 5 sterren

This is an independent travel agency and books holidays on behalf of tour operators . My local branch is in Eastbourne and I have only just discovered them. The staff, especially Julie are friendly a... Toon meer

Bedrijfsgegevens

  1. Reisbureau
  2. ook in
  3. Cruiseorganisator
  4. Cruisereisbureau
  5. Reiszoekmachine

Geschreven door het bedrijf

Book your holiday with Experience It Now Travel, your trusted independent travel agency situated in East Sussex. Operating across four convenient locations in Peacehaven, Newhaven, Seaford, and Eastbourne. Partnering with the biggest brands such as easyJet, TUI, Jet2, MSC, Royal Caribbean, and many others. Let us find your dream holiday, offering you unmatched experiences and lasting memories. Your journey begins right here!


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

102 reviews

5 sterren
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3 sterren
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4,8

Alle reviews

(102)

34 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Alison aka Ali made it easy for me to…

Alison aka Ali made it easy for me to make a cruise booking at a great price.
She got for me exactly what I wanted. In the past I have gone straight to the tour company but booking with Ali made it more personal, would certainly do it again.

15 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

change of holiday plans

We had to cancel our holiday for this year due to my wife's health but Chloe was with us all the way helping us. She kept in touch and helped us rebook with the same company for the following year when my wife's health issue was resolved.

5 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely disappointing experience with Experience It Now Travel

We booked what was supposed to be our family-moon & unfortunately the experience with Experience It Now Travel has been extremely disappointing.

Our concerns arose when we wanted to cancel or amend the holiday due to the situation in the UAE. We were told that our deposit was non-refundable, despite the fact that we could not find any reference to this in the booking documentation originally provided to us.

We repeatedly asked for clear evidence showing when the relevant terms & conditions were provided to us & how they were communicated at the time of booking. We have now been left without a response for months & the matter remains unresolved as our emails are being ignored.

For a company dealing with people's holidays, particularly something as important as a family-moon, I would expect much greater transparency, consistency & communication.

This has been a very stressful & disappointing experience & based on our experience, I would be extremely reluctant to recommend anyone book through Experience It Now Travel.

14 augustus 2026
Review zonder uitnodiging
Logo Experience It Now Travel

Antwoord van Experience It Now Travel

Thank you for your review.

We are deeply sorry that you were disappointed with the outcome of your cancellation.

We have reviewed the booking details and would like to clarify a few important points:

Supplier Terms & Conditions: The holiday was booked through one of our independent travel advisers and was subject to the terms and conditions of the principal tour operator, Gold Medal. Our documentation provided at booking confirms that full terms and conditions are available upon request. These terms clearly outline supplier cancellation charges and non-refundable deposits. As an agent, we cannot unilaterally override a tour operator’s contractual terms or refund monies retained by them.

Solutions Offered: Because we recognised how special a family-moon is, we went above and beyond to negotiate with Gold Medal on your behalf. We successfully secured an agreement for Gold Medal to waive all amendment and cancellation fees if you transferred the booking to a more suitable destination. However, the decision was made on your end to book an alternative holiday elsewhere, which unfortunately left the original booking subject to Gold Medal’s standard cancellation penalties.

Communication History: We can confirm that your correspondence was never ignored. Our team was in active contact via phone and email from April through to early July, providing full documentation and explaining the options available.

We fully appreciate that cancelling a holiday is incredibly frustrating. However, while we did everything possible to offer a zero-fee alternative, we must adhere to the supplier's terms when a cancellation is chosen instead.

We remain open to discussing this directly with you. For privacy reasons, we will not discuss individual booking details further on a public forum.

Beoordeeld met 5 van de 5 sterren

Florida 2027

Thank You Tracey and Haley for all your help with booking our Florida holiday
you were both very helpful and gave a very prompt service with some great tips when Florida
kind regards
kevin wilshire

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Have been using experience it now…

Have been using experience it now travel for a while now, and would not go anywhere else!! Staff are friendly and helpful, and have had some cracking deals too!! Very efficient and nothing is too much trouble!!

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great flights, fair prices, quick service

Tracey found me the best priced flights for my requirements (travelling with children - so I had them to think of) Super prompt results and decent flight times. I’m very happy. Would definitely use Tracey for all of my future bookings

3 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We have used this company over a period of 5 years

We have used this company over a period of about 5years dealing with Tracey who has booked 2 Saga cruises and some hotel holidays for us. She has always been a pleasure to deal with and it is her friendly and efficient manner that keeps us going back.

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Service

Tracey was brilliant. Spent a long time helping us find and arrange our perfect long distance getaway. Took the time and trouble to understand our needs, clarify our options and choices, and find the perfect holiday. We are so grateful and can't wait to now experience the holiday of a lifetime.

6 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience had been nothing but…

My experience had been nothing but fabulous! Amy made the whole booking experience easy. Amy went over and above looking for holidays that met my requirements and kept me informed throughout, she offered advice and ideas too. Thanks Amy you’re an asset to the team!!

11 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A splendid Travel Agency

I have been using the Seaford branch of this company for several years now and have always been treated with the utmost courtesy. All the staff are very friendly and helpful and will go out of their way to accomodate your holiday booking. They also undertake any documentation required for the holiday which I find very helpful. I would certainly recommend them to anyone considering booking a holiday.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

With all U A E holidays in March…

With all U A E holidays in March cancelled as a result of the middle east war we had to act quickly in order to re book our special holiday for Pamela's 80th in April
We decided on Agadir Marocco so gave new dates and 5 hotels to Seaford Experience It Now Travel to do further research
Julie Kim and Nikki produced answers speedily and we all made adjustments and compromises and booked our 2nd choice hotel the Riu Palace with sociable flight timings so we are absolutely delighted to be celebrating Pamela's birthday in Agadir in April
As seats on aircraft were at a premium as you can imagine we were pleased with the speedy helpful response and friendliness shown to us in confirming this booking quickly
Many Thanks John and Pamela

13 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very helpful and prompt advice and suggestions

Our consultant ( Renae ) was always very helpful, supportive and prompt in responding to our questions and in endeavouring to find us exactly the right sort of accommodation and location.
She was also very patient and understanding in respect of our tweaks to itinerary and timings etc.over a period of time in finding the right holiday for us . Holiday isn’t until May but experience of booking/choosing has been excellent.

31 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 stars for Chloe and her team.

We have booked 3 holidays now through Chloe.
She is always friendly and professional.
She listens to what we need for our family and goes out of her way to make sure she gets the booking right,
Thank you Chloe and your team.
We will be back again.
We are looking forward to our next holiday in September.

4 april 2025
Review zonder uitnodiging

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