Oliver was outstanding in helping me. I’m widowed and never have to remove a flush ceiling light unit to change the bulb before and didnt even know if the unit was removable to change the bulb or if t... Toon meer
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Lees wat reviewers zeggen
Website said 74 of the item i wanted to order in stock. Place order, pay. 20 minutes later get a phone call to say out of stock. As several people have left similar comments either lie about stock t... Toon meer
Bedrijf heeft geantwoord
We have used Expert for over 5years now after moving from another electrical supplier. The staff are very knowledgeable and couldn’t do more to help you especially Neil.
Ordered and paid for with a stock level of 9 , 5 items on 18/06/26 , no delivery, called to chase up on 29/06/26 they said out of stock , no update at all before , never use this company, cost me the... Toon meer
3,6
Gemiddeld
216 reviews
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Multiple delays and cancellations
Multiple delays and cancellations with delivery, now apparently stuck at depot, but no explanation or information. Have had to postpone installation and cancel my electrician, whole project delayed. Would not have ordered if I had known shipping would be so bad. Simply not good enough.
10 juni 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Hi Simon,
I've had a look into this and can see this was ordered on a 3-4 working day service from ourselves, and was shipped to be delivered on the 4th working day which was Friday of last week.
Unfortunately it seems DPD had a delay getting this to your local depot which pushed this back to Saturday. On Saturday they are showing this as attempted delivery but with a card left. As there is no GPS location on this and no image of where the card was left, I believe they have struggled to find the address. This would have been relayed to you by email from DPD themselves.
We have done everything we could to get this to you on time, however it seems like this is an issue with the courier themselves. I'm going to get another sent out today and hopefully DPD manage to find you this time.
If you need anything else, please let me know.
Kind regards,
Matt Smith
Sales Manager
Great Communications and effort on…
Great Communications and effort on Edwards part.
Long road but great outcome.
31 mei 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thanks for sharing your experience with us Tommy
Hope we can be of service again in the not too distant future!
Kind Regards
Sales
sales@expertelectrical.co.uk
Expert Electrical were fantastic…
Expert Electrical were fantastic throughout the whole process, We cant thank Neil enough for supplying us the parts the same day which a big national couldn't.
They really are the best in the business.
Fantastic Staff!!!
14 mei 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for taking the time to share your experience with us today! Neil takes great pride in trying to beat the big guys.
Anything else you need from us, let us know and we will be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
Wish I'd found them sooner!
Just used these for the first time and will be using them again! Excellent value and service was perfect.
10 mei 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Hi James,
Thanks for choosing us! Give us a call or email if you have any further requirements. We'd be happy to assist you.
Kind Regards
Sales
sales@expertelectrical.co.uk
Very experienced and helpful company…
Very experienced and helpful company supplying us with everything we need on a daily basis. Competitive prices and large stock of day to day items. Used them for all our electrical needs for over 10 years and will continue to use. Highly recommend.
7 mei 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Hi Lewis
Thank you for taking the time to leave us a review and thank you for being a returning customer for over 10 years! Always happy to help you with anything you need.
Kind Regards
Sales
sales@expertelectrical.co.uk
The guys are so helpful & flexible
The guys are so helpful & flexible, willing to go the extra mile on a moments notice,
26 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you Barry.
We are very lucky to have a hard working team that will deliver excellent customer service.
Anything else you need, please give us an email or a call and we will be happy to help you with anything further that you need.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great supplier
I've been purchasing from Expert electrical for many years, very competitive pricing and ALWAYS there to help when needed. I recently need some stock urgently and I had this delivered on the same day, can't get better service than that. 100% recommend.
23 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your review Wayne
We will always try our best to get it to you within the time frame you need. Glad to hear you have had a great experience with our customer service and keep returning.
Anything else you need, give us a call or email and we will happily help.
Kind Regards
Sales
sales@expertelectrical.co.uk
We use Expert on a regular basis
We use Expert on a regular basis. Its important to me to have a supplier who understands what we do and when I say its desperate, will pull out all the stops to help, Chris has got me out of many a sticky situation.
Their knowledge of the products they sell and the speed of delivery is what makes us keep going back.
30 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your review Suzanne, Chris is our in office fire fighter, on hand to help at a moments notice. Really pleased to hear you keep coming back thanks to our speedy service and knowledgeable team.
Kind Regards
Sales
sales@expertelectrical.co.uk
we needed some part on next day…
we needed some part on next day delivery. They arrived on time. very happy with there service.
23 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for taking the time to give us a review.
Anything else you need, please email or call and we will be happy to assist!
Kind Regards
Sales
sales@expertelectrical.co.uk
I have used expert for many years now…
I have used expert for many years now and have never had an issue the staff are always helpful and will go out of there way to assist with anything you need very knowledgeable and right on my doorstep.
29 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Great to hear that you have stuck with us for so long! Happy to help you with any enquiries you may have in the future.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great service at great prices.
12 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your review Dave
Anything you need from us, send us an email or give us a call and we'll be happy to help with any future orders.
Kind Regards
Sales
sales@expertelectrical.co.uk
Antwoord van Expertelectrical
Thank you for your review Lee
We aim to get back to our customer queries within 2 hours. Anything you need from us, please give us a call or an email and we'll be more than happy to assist in the not too distant future!
Kind Regards
Sales
sales@expertelectrical.co.uk
First choice
Always ready to fulfill any requirement and provides a rapid response to an enquiry. Very cost efficient company and easy to deal with.
29 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your review Marc
Anything you need from us, please do get in touch. We'll be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great company and excellent customer service
Excellent customer service and very knowledgeable sales counter. Fast response to emails and phone calls and always happy to help and advise on products.
Delivery times are fast and also use their own fleet of drivers for my area.
5 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for taking the time to give us a review Michael. We're very proud to have a good team of people that want to get your orders to you as soon as possible.
Anything else you need we're only an email or call away.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great prices & Service
Always use Expert Electrical- great prices & service, always helpful and knowledgeable. Would and have recommended to other people.
16 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for recommending us Michelle! Always happy to hear from happy customers.
Anything you need in the future please give us a call or send an email to sales@expertelectrical.co.uk and we will be happy to assist.
Kind Regards
Sales
Antwoord van Expertelectrical
Thank you for your review Danielle, if we can ever be of further assistance, please email us or give us a call.
Kind Regards
Sales
sales@expertelectrical.co.uk
Customer service was very helpful with…
Customer service was very helpful with knowledgeable people who provide a great service, parts arrived vey quickly
29 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your kind review Alan.
We have a great team of people on hand to help whenever you need. Anything else you require, please feel free to get in touch.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great light fittings
Great light fittings, excellent customer service (they contacted me after I’d bought the fittings to tell me of a special promotion and refunded the difference in price).
12 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your review Ruth
Anything else you need, please do not hesitate to get in touch with us again
Kind Regards
Sales
sales@expertelectrical.co.uk
Great customer service and good…
Great customer service and good communication from Neil whom I dealt with. Went the extra mile to get my order dispatched for the next day.
Great products, mainly the e light wave smart switches, my customer was really please with the product.
8 april 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Thank you for your review Roger
Neil has a great deal of knowledge and is a credit to the team so its fantastic to hear.
Anything else you need, please do not hesitate to get in touch with us again
Kind Regards
Sales
sales@expertelectrical.co.uk
Rubbish customer service
Rubbish customer service. My order arrived, 7 copper spot lights, they came in white with replacement copper bezels. However, the bezels don’t actually fit the fixture so are unusable. The bezel fittings are completely different and are not interchangeable. I’ve emailed 3 times this week with photos and an explanation and had zero response. Definitely won’t be using this company again.
update 11/04/24
Replacement bezels have finally arrived, 6 weeks after ordering, and they've sent the wrong ones again!! Seriously, you couldn't make it up! Why no-one checked them before they were sent out to me I'll never know!
A shambles of a company.....AVOID AVOID AVOID!!
5 maart 2024
Review zonder uitnodiging
Antwoord van Expertelectrical
Hi Gwen,
Apologies about this. I've had a look into this and there has been a redesign of the bezels/fittings recently, with some older stock still in circulation so we can only apologise about this.
I've checked and can see my colleague has actioned the replacements for you last week from the manufacturer and should have informed you of this, however after doing the hard work, you weren't to be aware.
I've chased these and to further complicate matters, the bezels are out of stock with them untill the end of the month I'm afraid and will be shipped once they land.
Luckily these just twist on after installation and won't affect the electrical installation.
Once again, apologies for any inconvenience caused.
Kind regards,
Matt Smith
Sales Manager
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