expressone.hu Reviews 

It makes sense to see this company's rating is 1.3. Total incompetence are probably the two words that sum it up the most accurately.

It has already happened twice that i ordered my package to my address specifically because that is the most convenient for me, and they sent it to a delivery box. The first time my package was sent back to the seller because i was sitting by the phone waiting for a call that the delivery guy is at my door and i didn’t check my emails. And they only send an email about it on the day of the delivery!

Scam company

Purposefully puts incorrect addresses to not deliver packages. I talked to Bakó Henrietta Éva and had a terrible experience, waiting days for support. Their system delivers to wrong houses and claims "Oops! Your package didnt arrive! Now you deal with it"

Awful experience with Bakó Henrietta Éva and Tölgyessy Boglárka

Was für ein Looser Verein.!
Fahrer die angeblich Adressen nicht finden die es schon 50 Jahre gibt.
Besorgt euch mal ordentliche und plichtbewusste Mitarbeiter.!

Komunikation mit der Firma selbst, Fehlanzeige.

Leute meidet diesen Paktdienst, ihr habt da nur Ärger.

Positive Bewertungen wurden größtenteils gekauft.

Trehányság amig művelnek!
Ha megteheted SOHASE használd az ExpressOne-t.

Terrible service, and this is already the second time I've experienced this exact same issue with them.

I took time off from work specifically to wait outside in front of the building so the courier wouldn't have to look for parking or climb stairs. The driver literally drove right past me, never stopped, never called, and one minute later marked the delivery as "failed – recipient not at address" in the tracking system.

I called the driver back 5 times immediately with zero answer. Only after I called customer support to file an official complaint did the driver finally call me back—30 minutes later. By that time I had to return to my office, which is literally a 2-minute walk away. He flat-out refused to hand over the parcel there, choosing instead to delay the delivery until next week.

Completely unprofessional and frustrating service.

Nevetséges, hogy az előrejelző e-mailben lévő időpont módosítási opciókban nem szerepel a csomagpont mint lehetőség, sőt más címet is csak 100m-en belül lehet megadni... Egy vicc az egész rendszerük, az információs telefonszám elérhetetlen, 18 percen keresztül hallgattam a gagyi csilingelést. Az 5-7 nappal előre beállított kiszállítási dátumot 2 alkalommal sem sikerült tartani. Miután nagy nehezen sikerült leemaileznem, hogy a kollégámhoz vigyék ki a csomagot, hátha egy belvárosi címmel könnyebben elboldogulnak, az ügyintéző 200IQ-val az én nevemet írta oda, persze hogy a futár nem találta a csengőt... Természetesen ezt is egy nap késéssel... Ja és a legszebb az egészben, hogy minden ELŐRE megadott módosításnál azt írták be a rendszerbe, hogy nem találtak otthon, sikertelen kézbesítés. Hátha valami ennél is nagyobb fennakadás lesz és esélyem sem legyen reklamálni sem... Nem is értem 2026-ban hogy tud fennmaradni egy futárszolgálat ilyen nevetséges szolgáltatással...

Egy csomag átvétele összesen 15 - 20 perc. Az utánvét összegét kizárólag banki átutalással lehet kiegyenlíteni, majd az utalás után további 3 - 4 percet kell várni az automata nyitókódjára. Én közben már el is indultam, mert azt hittem, az átutalással befejeződött az átvételi folyamat és a csomagomra keresztet vethetek. Mindezek mellett a csomag átvételére mindössze két napot biztosítanak. Üdv a XXI. században!

They are the worst delivery service ever. Impossible to reach them on phone while they claim some logistics center issue. They randomly and in a self-serving manner changed my ordered and paid home deliveries to a random pickup point without my choice and/or approval and denied me the right to have it home delivered. On top of it, this pickup point is a tire repair service which in my view is highly unsuitable for packages and pickups. When I submitted a complaint, they claimed they have the right to one-sidedly degrade my home delivery to a cheaper pickup point service based on their ToS "to ensure fast delivery" and I should not complain and I have to go and pick up. I note that it's not "ensuring fast delivery" when I have to deliver my own package in reality from any place they randomly choose and not even a safe pickup box but a tire repair shop. They faintly claim they can do everything they want with the package based on their ToS even when I never contracted with them, I was only the victim of the seller unfortunately choosing them for delivery. So in reality, the seller's ToS applies to me but not theirs. To them the B2B contract applies with the seller and I highly doubt any seller would appreciate a random downgraded service coupled with arrogant and on phone non-existent customer service that tries to oblige customers accepting a massively cheaper service than what they paid for.

Worst delivery company I had to deal with so far. Messy, chaotic and incompetent.

After a parcel hasn't been processed for weeks, I had to contact them several times to get an answer. Then they lied to me and said, that they already handed it over to Post AT weeks ago.

When contacting Post AT (who in my experience are FAR more reliable and trustworthy), I was told, that the package has only been electronically announced by Express One, but not handed over yet.

Now it's very likely stuck somewhere in a warehouse, never being processed again, because from Express One's point of view "it has already been handed over". Still got no answer back from them.

YOU HAD JUST ONE SIMPLE JOB: Handing it over to the more reliable local post partner in austria!

Edit: As I thought, they just keep telling the same lies, shifting responsibility and don't want to bother at all in helping finding the parcel on their side. You just get the same automated copy-paste responses and any follow-up emails clarifying the issues or providing proposed solution will NEVER be answered at all. Highly doubt I'm even communicating with a human at this point. This company is such a shitshow!

I genuinely despise this courier company. Express One is, without exaggeration, one of the most consistently incompetent and unreliable services I have ever had the displeasure of dealing with.

For almost every single package I have ever had “delivered” by them, the first two supposed delivery attempts involve absolutely nothing. They don't call the intercom, they don't knock, they don't contact me—nothing. The package simply gets marked as “attempted delivery” anyway. Usually, they only bother making an actual attempt on the third day, and even that isn't guaranteed. On some occasions, I have eventually had to collect the package from a parcel locker or post office several days later because they couldn't even manage that.

My most recent experience somehow managed to be even worse. The driver actually called through the intercom and entered the building. I then physically watched her from the top floor as she simply refused to walk up the stairs to deliver the package and left the building. She didn't even attempt to come upstairs. She then proceeded to ignore my calls for the rest of the day.

Because of this completely pathetic excuse for a delivery service, I had to travel 3 kilometres to a post office and collect my package myself almost a week later.

At this point, seeing “Express One” as the courier for a package genuinely ruins my day. I have absolutely no confidence that my package will actually be delivered, regardless of how many times their tracking system claims an “attempt” was made.

If you have the option, avoid this company at all costs. Reroute your package to a nearby locker, choose a different courier, or do literally anything you can to avoid having Express One handle it. I would rather pay extra for another courier than deal with these people again.

Absolutely atrocious company.

I have to say that in the last several months ExpressOne has seriously upped their game and are now absolutely dependable. I have to commend them for this turnaround because, honestly, I used to dread getting a package from ExpressOne. Well done!

Worst company ever created. Contacting the couriers about the delivery is useless because they are arrogant and impolite. I filed multiple reports about this company and their customer service, but apparently I just wasted my time.

Absolutely worst package company I have ever worked with.

First of all, I didn't get any notification of the delivery of a package and suddenly I get the message of delivery failed.

Then I scheduled a delivery the next day and it gives a time window of 2 hours in which it will be delivered and this guy does a delivery attempt ONE HOUR before that delivery window.

Of course I was not at home then. Then I have to wait in line for 20 minutes to talk to a customer agent who tells me there is no solution anymore and I have to contact the original sender.

No option to pick up the package in their office, no option to meet the driver, no option for a redelivery, no option to drop it off at a package station.

Absolutely horrendous service, completely unprofessional and unreliable, wouldn't recommend it to anyone.

Ahogy már oly sokszor megtörtént: az ExpressOne elvesztette a csomagomat, vagy már nem találja a kézbesítést. 14 nap alatt az ExpressOne nem tudott egy kis csomagot Budapestről Debrecenbe szállítani. (amazon csomag) Az ExpressOne Európa legrosszabb kézbesítő cége. Nincs kommunikáció, teljesen megbízhatatlan. Csoda, hogy ez a cég még létezik. Mindig azt javaslom, hogy jogi lépéseket tegyen... de ha a csomag elveszett, nincs mit tenni. Még egy pizza kiszállítását sem bíznám az ExpressOne-ra...

Shit.. late, no info

I wish there would be a way to avoid using express one hungary all together, but sadly companies like aliexpress are exclusively shipping with them and really every single time something goes wrong and it is delayed. the question is only by how many days/weeks. First I had usually claims they tried to deliver but could not find the recipient, but nowadays they just perma reschedule the delivery date from day to day without any reason. The packages spend more time with express one than they take from being packed, flown over and going through customs. Also they have pickup boxes, why is there no option to divert the order there instead of waiting for a home delivery. I just hope one day, companies like aliexpress will let us choose which local carrier to use, so we could reward the ones actually doing a great job, and there are some. Express One deserves to go broke, noone needs them.

Its been 10 days since the package was sent. 4 days ago they sent an email, that my package will arrive on that day. Of course nothing happened, and since they promised the package around 7pm, and customer phone (which is unreachable...) is until 4pm i couldnt get any info.

On the packet tracking page they even WARNED ME TO PICK UP THE PACKAGE IN 2 DAYS but never delivered.

Today in the morning I got a message again, that the package will be delivered today.

Just an hour later the tracking shows it STAYED IN THE SORTING FACILITY and no any further info can be obtained. Of course the customer service line is not answering (im holding the phone around 71 minutes by now, kinda annoying the beeping...)

WORST customer service, WORST delivery service, absolutely unreliable company. Try to avoid it at any cost.

(* this is NOT the first problem with them, but recently this is unacceptable.)

Mivel én is úgy jártam ezzel a futárcégnek se nevezhető céggel mint sokan mások Express One, mindenkinek ajánlom a jogi utat - Fogyasztóvédelem epapíron bejelentés- ehhez az elején szükséges legalább pár fotót csinálni a levelezésről, csomagstátuszról, amíg a futár ikon alatt nincs pipa addig a futár nem vette át a depóból kézbesítésre. Ne hagyjátok annyiban, ne hagyjátok magatokat. Tünjenek el az ilyen cégek.

Since I ended up in the exact same situation with this so-called courier company, Express One, just like many others, I highly recommend everyone to take legal action and file an official complaint with the Consumer Protection Authority via e-Papir. To start, it is necessary to take at least a few screenshots of your messages and the package status. Remember, as long as there is no checkmark under the courier icon, the courier has not even picked up the item from the depot for delivery. Do not drop the matter, and do not let them get away with this. Throw companies like this down the drain!