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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Skandaløs service! Brugt vare og returvare i stedet for en ny! Jeg købte et par Ray-Ban Wayfarer 54 med polariserede glas i denne butik og forventede et fuldstændig fabriksnyt premiumprodukt. Det, j... Toon meer

Beoordeeld met 5 van de 5 sterren

Har købt et par Oakley med styrke. Kvaliteten er helt I top (originale) og styrken er som mine hverdagsbriller købt hos en optiker i DK. Leveringstiden var 3 uger og pengene blev trukket et par dage... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Jeg er faktisk positivt overrasket over mit produkt og behandlingen, efter at have læst nogle mindre positive anmeldelser af Eyerim. - Mine Ray-Ban Round er 100% som forventet, ægte og jeg fik dem 40%... Toon meer

Beoordeeld met 4 van de 5 sterren

Rigtig god service. Overskuelige hjemmeside. Rigtig fine produkter. Eneste minus er den lange leveringstid. Jeg kontaktede Eyerim pr. mail, efter et par uger, da jeg intet havde hørt. De svarede meg... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Zonnebrillenwinkel
  2. ook in
  3. Brillengroothandelaar
  4. Contactlenzen leverancier
  5. Opticien

Geschreven door het bedrijf

Eyerim er en certificeret online optiker, der tilbyder et af de største udvalg af solbriller, briller med styrke og sportsbriller fra verdenskendte mærker. Og det er ikke alt – eyerim har også sit eget mærke, eyerim collection, som tilbyder kvalitetsbriller til uovertrufne priser. Med muligheden for virtuelt at prøve brillerne via webkamera og 30 dages returret er eyerim det ideelle sted at købe nye briller – online, nemt og bekvemt.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

144 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,9

Alle reviews

(144)

12 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Dårlig kundeservice ...

Jeg modtog et par fuldstændig vinde og skæve briller - og sendte dem naturligvis retur omgående.
.
Jeg har gennem årene handlet en del briller på nettet - hos andre leverandører.
Alle briller og linser med styrke.
Altid har jeg fået en super kvik ekspedition .... og excellent kundeservice.
Men hos eyerim blev jeg mødt ganske anderledes ...
Returfragten skal jeg selv betale (???) - og glassene modtager jeg heller ikke refundering for (???).
.
Jeg føler mig snydt og bedraget fra ende til anden.
Kan kun opfordre alle andre til at gå til en optiker.
Få professionel rådgivning og vejledning ... og på dansk og ikke slovensk.

27 juli 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Min datter har ikke modtaget sine…

Min datter har ikke modtaget sine briller endnu. Leveringstiden var i forvejen 3 uger og nu er der gået en uge mere. Da jeg forsøger at ringe, opdager jeg, at man kun kan skrive mail. Dette gør jeg så, men jeg bliver i tvivl om jeg modtager svar inden de 24 timer som eyerim lover.
Jeg opdager, at firmaet ikke er dansk, men slovensk.

26 maart 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fick en Falsk kopia

Beställde en DG2189, varan som levererades var en falsk kopia då jag redan har samma modell men i annan färg så kunde man lätt jämföra. Efter flera konversationer med eyerim då Eyerim nekade i början att de sålde falska produkter men efter att de såg bilderna och hur tydligt skillnaden var mellan originalet och den jag fick av de så gick de med på returen och att de skulle stå för frakten tillbaka när de mottar glasögonen. nu har det gått tre veckor utan att jag fått pengarna för frakten tillbaks.

skillnaden mellan original dg2189 och Eyerims:

*Glaset skulle vara polariserade: den kom defekt på kanterna! se bilden!
*Ingraveringen av märket och modell var oläsbar snarare printat än graverat.
*vägde lättare än originalet.
* Foderalet var inte likt den som är köpt på D&G i Milano!
* putsduk saknades.

18 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

God oplevelse

God oplevelse - nem bestilling og hurtig levering

1 juli 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Karl,

thank you very much for your positive feedback.

best regards,

eyerim team.

Beoordeeld met 3 van de 5 sterren

I ordered guess frame

I ordered guess frame. I received in a good condition but without guess box. How can I know it’s orginal. No receipt or warranty card.

30 juni 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Venkat,

thank you for your feedback


All products that we offer on our website are 100% original. Once you receive your order, your sunglasses, eyeglasses or ski goggles will arrive in its original packaging together with all accessories provided by the manufacturer.


We work directly with world known manufacturers such as Luxottica or Safilo that have been producing brands such as Ray-Ban, Oakley, Prada, Tommy Hilfiger, Michael Kors and many more for decades directly in Italy. We are an official reseller of Ray-Ban and all other brands listed on our website.


Moreover, our team has been taking care of people's eyes across the whole Europe for more than 5 years now, offering designer sunglasses and prescription frames of more than 80 world-known brands and this, we believe, would not be possible if we were offering you fake products. At eyerim we work hard to deliver 100% satisfaction and we promise nothing but quality, high standard and excellent service to our shoppers including you.

best regards,

eyerim team

Beoordeeld met 5 van de 5 sterren

Meget positiv oplevelse

Jeg har kun godt at sige. Prisen på brillen var meget fin, leveringen indenfor 2 dage, og vigtigst brillen helt perfekt - Eyerim får min umiddelbare anbefaling.

22 juni 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Rasmus,

We truly appreciate your feedback and we are happy that you are satisfied with your model and our services.

best regards,

eyerim team :-)

Beoordeeld met 5 van de 5 sterren

Har ingen ide om hvor længe de har…

Har ingen ide om hvor længe de har været undervejs Da jeg har fået dem i gave, men elsker mine nye solbriller de er ægte og i god stand!
Og for det ikke skal være løgn sparede han 300 kr

26 mei 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Simone,

We are happy to hear that you like your present purchased from eyerim.

best regards,

eyerim team :-)

Beoordeeld met 1 van de 5 sterren

Stol på de andre reviews!

Stol på de andre reviews!
Jeg tænkte, at det bare var opreklameret, og at det ikke kunne passe med alle de dårlige reviews. Jeg var på forhånd indstillet på, at det kunne taget rigtigt lang tid med leveringen - faktisk gik der flere måneder med jævnlige bortforklaringer omkring ridser og kvalitetskontrol, før jeg modtog mine 3 par solbriller i 3 forskellige pakker over en uges tid.

Men jeg ville så returnere de 2 af parrene igen. Og pakken kunne ikke leveres på adressen, fordi der ikke var nogen til stede. Og sådan har den ligget uafhentet på et posthus i Ungarn siden starten af marts måned.

18 maart 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bestilte to set solbriller

Bestilte to set solbriller, efter leveringfristen, fik jeg en mail om at de ikke kunne levere den en model. Derfor tilbød eyerim min 10 %, rabat på næste ordre. Da jeg gik på hjemmesiden kunne alle kunder få 14 %, grundet valintinsdag. Det forholder jeg eyerim - hvilket de glider af på. De refundere beløbet på den model som de ikke kan anskaffe, selvom de lover den kommer med forsinkelse - som de så senere må vedkende, at de ikke kan levere. Jeg diskutere nu på 3 uge med dem om restbeløbet på den sidste model, som jeg har informeret dem om jeg ikke ønsker tilsendt. Den vil de nu sende i morgen tre uger efter leveringsfristen... Så jeg har absolut intet positivt at sige om eyerim....

Eyerim, har nu besvaret, at de vil søger for at hele min ordre bliver annuleret her på trustpilot. Et minut senere modtager jeg en mail, hvor det fremgår at de nu har sendt min ordre på den sidste model (altså ca. 5 efter min bestilling). I svaret her på trustpilot, fremgår det at jeg vil blive kontakte "personligt" så vi kan afslutte sagen. Det ville have være passende om de havde gjort det 2 min tidligere, inden de afsendte den ordre, (og undskyldte her på siden) som jeg tydelig har afvist..... Nu skal jeg så vente yderlige - på at modtage det afsendte, og sende det retur, hvorefter jeg så kan modtage refusion af mine penge. Altså yderlige tre uger ..... Jeg er rasende!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

19 februari 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Benjamin,

Thank you for your feedback. We would like to inform you that in some cases the availability of out of stock model can change as we are ordering them directly from manufacturer. Unfortunately since those models are not in our stock we do not have direct impact on their delivery time and also their availability. Therefore we always try to keep our customers updated about the actual order status. We are truly sorry that in your case the availability of model that you have ordered has changed twice, from delay than to unavailable. As we have mentioned before those kind of changes are not within our competence as the worldwide manufacturer always update the status of different models.

Also we would like to explain the reasoning behind the additional discount that was provided to you. As you have mentioned the 14% discount was part of the time-limited Valentine´s themed campaign that occur only for a limited period. Therefore when we offer customers 10% discount this promo code is valid always throughout the whole year so customer has time to use it when he/she sees fit.

Regarding the complete cancellation of your order we have already instructed our departments and proceed further with cancellation and subsequently whole refund of your order. Our CX agents will contact you shortly after with the result and also the refund confirmation as well.

Best regards,

eyerim team.

Beoordeeld met 3 van de 5 sterren

At the moment glasses have been lost in the GLS package shop.

Well I received an e-mail from eyerim to give feedback on my purchase, so here it is.

I got a message from GLS to pick up my glasses at a local package shop. They couldn't find the package in the package shop, so I havn't received anything yet. Payment have been taken. Contacted GLS and they are looking into it.

20 januari 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello,

Thank you for your feedback. We would like to kindly ask you if you could inform our Customer Experience department by providing the order number or tracking number to your shipment so we could help you with the delivery. Also we really appreciate the feedback you have provided on our partnering courier company and your experience with them.

Best regards,

eyerim team.

Beoordeeld met 1 van de 5 sterren

Brug aldrig denne webshop

Brug aldrig denne webshop.
Jeg bestilte solbriller medio december - omgående trak de beløbet på mit kort, og sendte en mail om at varen var afsendt med GLS. Trackingnummer virkede ikke - formentlig falskt. Gentagne gange lover Chris i kundeservice at nu er det sendt og giver GLS skylden for problemer med Tracking.
Helt utroværdigt og ingen varer.

10 januari 2020
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Dear Claus,

Many thanks for your feedback.

Needless to say we would like to inform you that if you choose payment option in advance e.g. debit/credit card, every webshop would withdraw the amount after the payment.

Regarding the tracking number - our agent has contacted and informed you several times that order is on its way, unfortunately the tracking number does not update itself automatically. About this issue you have been informed as well, at the moment we have receive it from GLS, which is currently experiencing worldwide error with their tracking numbers.

Nevertheless we do believe that your inquiry wil be resolved as soon as possible and you would have your glasses soon.

Best regards,

eyerim team.

Beoordeeld met 1 van de 5 sterren

Not received my order yet

I ordered my glasses a month ago and still have not received my sunglasses.
The tracking number they provide cannot find any packages, though they have taken payment.

Contacting the customer service does give you much service.

I am very disappointed.

30 december 2019
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Shayan,

Many thanks for you feedback. We would like to inform you that one of our agents has been assigned to your case and currently is trying to resolve this whole situation with courier company as your order has been prepared and ready to be shipped with GLS since December. However and unfortunately due to Christmas season and New Year, the courier companies are not able to cover all the shipments on time. Also our agent has provided you several links to working tracking number and we are doing everything in our power to help you and resolve this issue as soon as possible.

Nevertheless we strongly believe that you should have your order delivered soon so you could enjoy your purchased model.

Best regards,

eyerim team.

Beoordeeld met 1 van de 5 sterren

The worst aftersales service you can imagine.

I ordered a set of sunglasses with EyeRim.
They told me that the delivery time would be around 15 days.
so-far so-good.
Within that timeframe they indeed delivered the glasses. Unfortunately the model turned out to be too small irrespective of the tool they offered for sizing.
No worries, the shipment I received contained a form I should use when sending back the products. It listed a small questionnaire why the product did not match the required expectations, I listed I needed a larger model etc. The form went on to tell me to send the glasses back to a specific address i.e. Amagerbo Kiosk to the attention of a lady. AT Amagerbrogade 5 in Copenhagen.
After two weeks of silence I decided to follow up. I was told they did not received the package. In the mean time, when tracking the postal shipment I was informed that the package was not accepted (address unknown) and it was processed for return to sender.
I was told by EyeRim that I probably used the wrong address, I was sure not but could not prove it as the RMA form was in the shipment. After two months I finally received the package back and luckily the original RMA form was still in there, with ... the address as listed above. I copied their OWN RMA and sent it by e-mail, since then I have been in the most idiotic discussion with them where they insist I used the wrong address and denied that the above address had nothing to do with them. I should have checked their web site instead of following their paper instruction. I should have contacted them. Irrespective of the enclosed RMA form I followed to the letter.
Buyer beware! These people are a few cards short of a full deck.

14 oktober 2019
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Rob,

Thank you for your feedback and we are truly sorry to hear that your experience with our services was far from pleasant. Nevertheless we have instructed our customer servise agents to fully focus on this matter as well as the issue with address that was in the return sheet and which is uploaded on our website.

We believe that in the end we will be able to resolve this situation to your full satisfaction and to prevent such cases in near future.

Best regards,

eyerim team.

Beoordeeld met 5 van de 5 sterren

Happy :)

I ordered my sunglasses with Eyerim.si (Slovenia), but basically it is the same company. I am very happy with my Rayban glasses, I had to wait a bit for them to be delivered, but I was warned in advance they don't have them on stock and the delivery time will be about 3 weeks, so all good.
The glasses were 100 EUR cheaper than at the optician in Slovenia, so it was more than worth to wait a couple of weeks :)

19 september 2019
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hello Sasa,

Many thanks for your kind words and at the same time I believe that your order will be without any delays.

Best regards,

eyerim team.

Beoordeeld met 2 van de 5 sterren

Bra sajt med bra priser men du måste…

Bra sajt med bra priser men du måste veta exakt vad du skall ha eftersom returkostnaden är skyhög. Köp inget du inte är helt säker på är mitt tips.

18 augustus 2019
Review zonder uitnodiging
Logo Eyerim

Antwoord van Eyerim

Hej Jonas,

Thank you for your feedback.

Unfortunately we do not have classic Brick&Mortar shop to try our products before purchasing them. In the matter of shipping costs, when customer is returning any product, we are currently working on a solution where customer does not have to pay for postage costs.

Best regards,

eyerim team.

Beoordeeld met 5 van de 5 sterren

Great experience

Authentic product and fast delivery. Item was shipped from Slovakia to Denmark with tracking available, and it arrived within 4 business days as described.

31 juli 2019
Review zonder uitnodiging

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