I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Toon meer
Bedrijf heeft geantwoord
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The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... Toon meer
Bedrijf heeft geantwoord
There cameras are brilliant, the vision and audio is top notch worth every penny!!
Bedrijf heeft geantwoord
Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.
Contactgegevens
Unit 3, 229 Derby Road,, DE21 6SY, Derby
- 01332 280887
- sales@eyetek.co.uk
- eyetek.co.uk
4,2
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319 reviews
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There cameras are brilliant
There cameras are brilliant, the vision and audio is top notch worth every penny!!
27 juni 2026
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
Thank you for your review and please let us know if we can be of any further help.
Excellent Customer Service
I've had to call Eyetek on a couple of occasions where I've had device connection issues.
Their response and assistance has been 1st class! They talked me through the process and due to an issue with my phone came up with an alternative way of connecting.
It's also worth saying the 2nd time I contacted them, which was over 6 months since I'd purchased the products, but they were still very quick to respond and provide help!
27 mei 2026
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
Hi,
Thank you for taking the time to leave a review of our service. We really appreciate your feedback and are pleased to hear from you. If you need any further assistance, please don’t hesitate to get in touch.
Expensive junk
Expensive junk. Your paying premium price expecting premium goods but it’s no better than other cheap junk available at 10% of the price
27 juni 2025
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
Hi Leslie,
Your order was placed in July 2024 — almost a year ago — and you made no attempt to contact us with any concerns during that time. Leaving a 1-star review now, without giving us the chance to address any issue, is neither fair nor constructive.
We do not sell "cheap junk." Our products are professional-grade and priced accordingly. Comparing them to low-cost imitations is misleading. If there is a genuine fault, we expect customers to contact us directly within a reasonable timeframe — not simply post negative reviews nearly a year later. If you do have issues with this purchase please contact us directly.
**Eyetek.co.uk Massive No
**Eyetek.co.uk Review – Overpriced and Underwhelming**
I am beyond disappointed with my experience with **Eyetek.co.uk**. Their so-called "high-quality" surveillance equipment is nothing but **overpriced junk**, and I regret ever spending my money on it.
Let’s talk numbers. I recently purchased a **camera pen** from them for **£96**, expecting a premium product. The reality? **The same quality pen can be found online for just £7.** Yes, you read that right—**£7 on other sites like Temu, with no noticeable difference in performance**. That’s nearly **14 times cheaper** for the exact same functionality!
And this isn’t an isolated case. A quick **Google search** led me to another website selling **spy gadgets at a fraction of Eyetek’s prices**. The harsh truth? **Eyetek is charging absurdly high prices for products you can get elsewhere for a fraction of the cost.**
Their equipment is **not worth the price tag**, and I urge anyone considering buying from them to **do some research first**. You’ll find **identical products at a far more reasonable price** without the unnecessary markup.
Save your money. **Eyetek is not selling high-end gear; they’re selling illusions at premium prices.**
4 november 2024
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
Dear Marian,
Thank you for your feedback. However, I would like to clarify that you did not purchase a pen camera from us. Your order, placed on 31/10/24, was for a pen WiFi audio device, which is a completely different product.
I was quite surprised to see your comparison to a £7 pen camera from Temu or other websites, as these are entirely different products with different functionalities and quality standards.
Additionally, I noticed that on 11th February, you contacted us regarding a return for your entire order—valued at over £600—stating that you hadn’t even opened it. Since the goods had been in your possession for over three months, we were unable to offer a full refund at that stage. I can’t help but wonder if this may have influenced your review.
Regarding your comments about pricing and comparisons to Temu or budget spy shops, it’s important to note that many of these sellers primarily offer mass-produced, lower-quality products with minimal customer support. In contrast, we have been in business for over 30 years, providing high-quality, often hand-built products and dedicated customer service.
I regret that you feel dissatisfied, but I do believe your review does not fairly reflect our products or service. We always strive to assist our customers to the best of our ability and welcome any further discussions to address your concerns.
Best regards,
Phil
Eyetek Surveillance
Great Customer Service.
I had a pleasant experience with Eyetek Surveillance Company, after becoming a first time purchaser of their Smoke Alarm style camera. I was given excellent customer service from the start, and the communication via email and phone was great. The product is suitable for any home or small office space. Eyetek Surveillance Company is highly recommendable.
19 december 2024
Review zonder uitnodiging
Rapid response excellent service
4 januari 2025
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
Thank You for Your 5-Star Review! 🌟
Hi Kim
Thank you so much for taking the time to leave us a 5-star review! Your kind words are important to us.to help us to continue delivering exceptional products and service.
We’re pleased to know that we met your expectations and that you had a positive experience. Your support and feedback are incredibly valuable, and we’re grateful for your trust in us.
Regards,
Support team.
Eyetek Surveillance.
Excellent company to deal with
Excellent company to deal with, purchased several items and had a problem setting up a WiFi camera, a quick phone call and one of their tech support team talked me through the set up. First class service will use again
17 december 2024
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
Thank You for Your 5-Star Review!
Hi Andy
Thank you so much for taking the time to leave us a 5-star review! 🌟 feedback is important to us.to help us to continue delivering exceptional products and service.
Regards,
Support team.
Eyetek Surveillance.
Poor quality
Bought a piece of equipment from them, it came in time, the overall quality of the product was very disappointing, screen had mirco scratches and a tiny pice was broken. Tried to get in contact with company for a refund, absolutely nothing back from company. I will call bank today
26 november 2024
Review zonder uitnodiging
Antwoord van Eyetek Surveillance
HIJ̌on
The e mail.below was sent to you on the 24th along with a returns form
Thank you for your email. Could you please clarify the issue? For instance, is it related to the video quality or the overall build of the
product? This will help us ensure our quality standards are properly
monitored.
If you're not satisfied with your purchase, we’re more than happy to offer you a full refund. I've attached a returns form to this email. Kindly
complete it and include it in the package when returning the item.
Once we receive it, we’ll process
your refund promptly
Eyetek Support
Regards
Eyetek
Unmatched customer service
Unmatched customer service from this company. Never had experience this good before.
Can be counted on, very fast, communication to the point. Eyetek goes out of their way for their customers.
18 april 2023
Review zonder uitnodiging
Great product
Great product. Great customer service. Always there when you need help
6 oktober 2022
Review zonder uitnodiging
Good service friendly team I definitely…
Good service friendly team I definitely have nothing but positive comments for their service five star all the way
17 juli 2021
Review zonder uitnodiging
Very helpful to fill online form and…
Very helpful to fill online form and went out of there way to phone me to say when it would be deliverd
13 juli 2021
Quick response with any queries
13 juli 2021
The surveillance camera in a clock is…
The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any relevant info about setting, using or problem solving.
VERY POORLY MADE, CHEAP SHODDY CHINESE PRODUCT.
25 juni 2021
Antwoord van Eyetek Surveillance
Hi Tom You have had this since march, why has it take this long to get in touch, this review is for a company service review, you have already done a product review in the relevant section. Can you honestly say that our service has been poor as the 1 star is indicating this. If you want to get in touch to resolve any problems we are more than willing to help.
Order process was nice and simple
Order process was nice and simple. Cpear pricing and no hidden extras.
Delivery was nice and quick, an order update would have been nice but I guess owing to the nature of the products people may not want this.
10 juni 2021
Great service
Great service, camera arrived before scheduled date, Was for a relative with little tech know how. Couldn't get it to connect so a quick phone call for support sorted this in a couple of minutes.
29 mei 2021
Good camera
Easy to set up , good camera viz but still struggling with needing a flowing playback vid with sound
23 mei 2021
Eyetek products
After sales experience : excellent customer rapport, responsive and hardly any delay with emails. Over the phone conversation about answering product queries also very professional and polite.
Product itself: we purchase a key fob with hidden camera. Picture quality is very good perspective is very good. Clear voice and sound recording. Very easy to operate device.
We would use Eyetek products again and recommend.
I hope they expand their product range to include premium car security cameras which record through all night instead of motion activating devices
19 mei 2021
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