I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Toon meer
Bedrijf heeft geantwoord
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The surveillance camera in a clock is useless. Disconnects without a reason all the time. Poor quality of footage. The worst part is the manual provided is extremely impractical. It doesn't give any... Toon meer
Bedrijf heeft geantwoord
There cameras are brilliant, the vision and audio is top notch worth every penny!!
Bedrijf heeft geantwoord
Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.
Contactgegevens
Unit 3, 229 Derby Road,, DE21 6SY, Derby
- 01332 280887
- sales@eyetek.co.uk
- eyetek.co.uk
4,2
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319 reviews
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Might be excellent but haven’t managed setup yet!
Very good descriptions of products on website. Easy to order and fast delivery. Well packaged. The biggest problem was the instructions which were for a different model. Some things are easy to guess but some things are confusing, eg led colour indicators do not correspond to instructions so difficult to understand how to proceed. I haven’t managed to get the device working yet, left it on charge with a blue led glow??? Hope the led goes out and can then try to set up again.
25 april 2021
Antwoord van Eyetek Surveillance
Dear Karen
Please accept my apologies over the mix-up with instructions, if you give us a call on 01332280887 during office hours someone will go through this with you and get you up and running.
Regards
Phil Stevens
Director
Excellent build quality and intuitive functionality
Excellent build quality and intuitive functionality. Short testing yielded excellent results.
I have not had the unit long enough to comment on longevity/longer periods of use but I am sure it will stand up to expectations.
21 april 2021
I purchase a device which was not the…
I purchase a device which was not the size required Eyetec I would recommend as no problem refunding me. I would certainly feel safe purchasing from them again
31 maart 2021
Gadget not recording at all
Gadget not recording at all. Looks like complete waste of money.
28 maart 2021
Antwoord van Eyetek Surveillance
Dear Olugbeniga
This review is supposed to be about our company and the service we offer and how we deal with any problems.
In this instance you have not given us the opportunity to resolve your problem you have straight to trust pilot and left a bad service review.
If you want to e mail us or call us, we will sort this out for you, it does seem you have purchased the wrong product as this is not designed to record.
If you are unhappy with a product you have a choice of a replacement, exchange, or a full refund.
Regards
Phil
Always been a reliable supplier and…
Always been a reliable supplier and advisory.
Swift and courteous service, and amicable in resolving issues.
18 maart 2021
Very patient and supportive with their…
Very patient and supportive with their provision of service - excellent all round
17 maart 2021
Excellent service and amazing product…
Excellent service and amazing product ,once again thanks
13 maart 2021
Exelent product.
7 maart 2021
Efficient professional and helpful
4 maart 2021
Very quick service
Very quick service, ordered on Saturday arrived on Tuesday, impressed!! Easy to set up and well worth the money...the thief was caught red handed....would definitely recommend X
2 maart 2021
Very bad product don’t know how to…
Very bad product don’t know how to return loss 528pound
28 februari 2021
Antwoord van Eyetek Surveillance
Hi Nick
If you have a problem or not happy with the products all you need to do is get in touch with us and we will sort it out. We have had no communication from you until this review on trust pilot.
You can call us during business hours on 01332 289887 or e mail us on sales@eyetek.co.uk.
You have not lost £528 pounds at all, you have 14 days from receiving the goods to return them if you are not happy with them.
Regards
Phil
Customer service great
Customer service great. I recieved my tracker a few days ago and emailed eyeyek as I was struggling to get on the app. They replied pretty much got back to me straight away and resolved my problem. So far the gps tracker is doing exactly as it says.
Thanks
20 februari 2021
Works like a charm
Works like a charm. The only worry is that the soldering of the wire might come loose if handled roughly.
17 februari 2021
Antwoord van Eyetek Surveillance
Dear GT thanks for your review and you know where we are if you ever have any problems with this item
So far so good
So far so good
Would like it a small bit more accurate maybe it's me using it but yes happy with it
10 februari 2021
The after service was very good
The after service was very good, every time I had any issues I called up and someone was there to help me over the phone
21 januari 2021
First class service
19 januari 2021
Thank you the service was excellent &…
Thank you the service was excellent & the item is great , only one thing was the delivery company dhl nearly lost the item because they left it on the doorstep anybody could of pick it up lucky I got the item cheers
16 januari 2021
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