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Discover our high-quality custom window blinds, shades, and treatments at competitive prices. Shop great deals on custom top-of-the-line window coverings for your home, office, or commercial space at Factory Direct Blinds today!
Rancho Cucamonga, Verenigde Staten
3,8
5 reviews
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We have ordered from factory direct blinds in the past and their product was great and affordable. We ordered again recently and a great experience again. One of the blinds came with a big scratch on it and after contacting them they immediately stood behind their product and are sending a new one. Fantastic customer service and product!!!
My experience with Factory Direct Blinds on my first order was far from perfect to say the least. Once I expressed my disappointment with Kay in customer service, she took charge and worked for me with the company. I have placed another order. The only reason I came back as a customer was Kay. Excellent customer service!
Antwoord van FactoryDirectBlinds
Hi Kenneth,
Thank you for sharing your experience. We sincerely apologize that the color on your first order didn’t meet your expectations, but we are thrilled to hear that Kay was able to step in and turn things around for you.
We are dedicated to building the best customer experience in the industry, and feedback like yours is essential to that mission.
We are glad you are pleased with the final outcome and appreciate you giving us another opportunity to earn your business.
We look forward to making your next order perfect from start to finish.
Best regards,
The Factory Direct Blinds Team
I purchased a total of five top down bottom up blinds from another company in all the same color over 11 years ago for my living room dining room area. Three of the blinds cover picture windows that are more than 5 feet wide and two of the blinds cover side windows on one of the picture windows that are about 24 inches wide. In the last couple of years, both of the smaller blinds sustained damage and the company I originally bought them from no longer carried the color of these five blinds. I was so disappointed because I hated the thought of having to replace all of them at a significant cost so that they would all match. I ordered color samples from Factory Direct Blinds and they had a color that looked to be a close match, so I ordered just the two small replacement blinds. Turns out they were exactly the same as the damaged blinds I was replacing, the color and even the hardware! This meant all I had to do was take down the old blinds and snap the new ones into place and they were a perfect match! Thank you Factory Direct Blinds!
Antwoord van FactoryDirectBlinds
Hi Katherine
Thank you for sharing your success story! We are thrilled that we could provide a perfect color and hardware match for your existing setup!
Finding the right fit for older treatments can be a challenge, so we're glad our window shades were able to snap right into place and provide a seamless look for your home. We truly appreciate your business and the time you took to highlight how well the color samples worked for you!
The Factory Direct Blinds Team
Professional, knowledgeable staff made the order a breeze, and installation was so simple. Great Experience, I'll do it again when I complete the second floor,
Save me lots of money, and it was fun!
Antwoord van FactoryDirectBlinds
Hi Russell,
Thank you for the 5-star review! We’re thrilled that our team made your blinds project easy, fun, and affordable.
It’s great to hear the installation was a breeze, and we’re excited to personally help you out once you’re ready to tackle the second floor!
The Factory Direct Blinds Team
I have ordered from this company once before and had issues with delivery. Unfortunately I gave them another chance because we added a window in the room and I wanted the same blind for the 2nd window. They ship from Mexico not Florida like their website says. So your package will say shipped but never updated. I have yet to receive the blind.
Antwoord van FactoryDirectBlinds
Hi Lisa,
Thank you for sharing your feedback. We're sorry for any confusion regarding your order, and would like to provide some clarity on the points you’ve raised.
Regarding our shipping location, our factory locations span the US, Mexico, and overseas to ensure we provide the best quality custom window coverings. While we are a US-based company, we don't state that all products ship from Florida, as our production location depends on the specific blind type ordered.
In terms of timing, because your blinds are custom-made to your exact specifications, they do take a bit longer than 'off-the-shelf' products. You placed your order on March 17th, and it is currently scheduled for delivery on April 1st. This is in line with the average production and shipping time we quote on our website.
Regarding your tracking: when items ship from our international facilities, sometimes there is a few-day gap where the status doesn't update while the package is in transit to the local hub. Once it clears, you should see it move very quickly.
We appreciate your repeat business and are confident you’ll love the second blind as much as the first once it arrives. If you have any further questions, please reach out to us directly at support@factorydirectblinds.com and we’d be happy to help.
The FactoryDirectBlinds Team
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