Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Toon meer
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Lees wat reviewers zeggen
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Toon meer
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't hea... Toon meer
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FamiPrints
Geschreven door het bedrijf
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contactgegevens
814 Mission Str, Suite 600, 94103, San Francisco, Verenigde Staten
- support@famiprints.com
- famiprints.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Responsive to edit requests and Fast shipping
They sent me a proof before printing and I was able to request small edits to get the print exactly how I envisioned. Shipment was prompt after design was confirmed. Very good experience!
Good quality well packaged for shipping wife loved it for an anniversary gift.
Good quality well packaged for shipping
Print turned out great and looked like…
Print turned out great and looked like advertised!! Shipping did not take long at all.
tracking does not exist
tracking does not exist. The company never responded to me and assisted me with teh tracking of merchandise and the item was not delivered as promised.

Antwoord van FamiPrints
Wrong delivery
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and they had no idea who they were. The bad news is the order got mixed up. The good news is that the company is making good on it and re-printing everything.

Antwoord van FamiPrints
Printed incorrectly with no customer service response
My husband ordered something for me it was delivered with the wrong date. We have contacted Customer service 3 times with no response. We have a large photo sitting in my garage that we can do nothing with that we paid for. DO NOT ORDER FROM HERE!

Antwoord van FamiPrints
Wrong date was put on what I ordered
Wrong date was put on what I ordered. There is no customer service number to call only emails. It took the company 2 weeks to reach out to me and asked me to send a picture of the item that was wrong. I responded same day and now it has been two weeks since I’ve heard anything back. I never leave reviews but I can’t get over how no one has reached out to make anything right. I don’t even want a refund just want the mistake corrected. Don’t recommend.

Antwoord van FamiPrints
I absolutely love my canvas I bought…
I absolutely love my canvas I bought for my daughter's birthday! It turned out perfect and to my exact specifications for sure!!! I will definitely be ordering from you guys again and will tell my friends as well. Thank you.
Looked great and delivered very fast!
Product came out great and was…
Product came out great and was delivered in a timely manner
Zero customer support
What went right? Have been trying to connect with someone ANYONE for over a week. Bland AI responses with no results in sight. Ridiculous!
I ordered a song board for my… anniversary
I ordered a song board for my anniversary and you said it would be here by it. I didn’t get it til a week later. I will not buy anything else from your site.
valid 1star experiences
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them arrived sideways ? And it showed it up late (after Mother’s Day) with express shipping which I ordered 2 weeks in advance.
Haven’t heard from them myself after 3 attempts to connect with them via their portal.
Love the design and it fits perfectly…
Love the design and it fits perfectly on my wall!!!
I bought my print as a 10 year…
I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mistakes! It looks great.
Product exceeded my expectations
Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were very sensitive to the gift as we had just lost our father. Handled with care all along the way. Very pleased.
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