Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Toon meer
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Lees wat reviewers zeggen
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Toon meer
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't hea... Toon meer
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FamiPrints
Geschreven door het bedrijf
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contactgegevens
814 Mission Str, Suite 600, 94103, San Francisco, Verenigde Staten
- support@famiprints.com
- famiprints.com
3,6
Gemiddeld
475 reviews
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perfect gift
This was sent as a gift to my parents for their 40th wedding anniversary and they loved it.
4 januari 2024
Antwoord van FamiPrints
Hi Virtre,
Congratulations to your parents on their 40th wedding anniversary! We're delighted to hear that the gift was well-received and brought joy to such a special occasion.
If there's anything else we can do for you or if you have more celebrations in the future, don't hesitate to reach out. 💖
Super fast order to delivery time
Super fast order to delivery time. The canvas looks amazing.
4 januari 2024
Antwoord van FamiPrints
Hi Scott,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our service, from the order process to the speedy delivery.
It is fantastic to know that the canvas exceeded your expectations. Thank you for choosing FamiPrints 💞
Amazing and Creative
The creativity of the plaque is an amazing! I bought a gift for a friend who loss their child and they instantly dropped tears!
4 januari 2024
Antwoord van FamiPrints
Hi Kendall,
Your kind words truly touch us. We're deeply honored to have been a part of creating a meaningful and heartfelt gift during a challenging time.
Our thoughts are with your friend, and we hope the plaque serves as a cherished tribute. 🥰
Antwoord van FamiPrints
Hi Mitchell,
Thank you for your kind words! We are delighted to hear that your print turned out perfect. If you ever have more special moments to commemorate or creative ideas to explore, we'd be honored to assist you again. Feel free to reach out anytime. 🥰
My experience was exceptional
My experience was exceptional. The product was exactly what I ordered!!
5 januari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Eric,
Thank you for your kind words! We're delighted to hear that your experience with us was exceptional and that the product met your expectations.
Your satisfaction is our priority, and we're here for you whenever you need more unique creations or special gifts.
Amazing and Unique - The Best Gift Ever!
This was my first order with FamiPrints and I can't express how pleased I am with my order. I must admit I was nervous with the delay in delivery time since this is my first order; however, it was the holiday season that caused the delay. I sent several messages to inquire about my order and received rapid reponses each time from customer support. Upon receipt, both me and my husband were pleasantly surprised with the amazing craftsmanship and uniqueness of the product.I will definitely order again and again with FamiPrints.
1 januari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Monica,
Thank you for choosing FamiPrints for your special creation, and we appreciate your understanding regarding the holiday season delay. We're thrilled to hear that you and your husband were pleasantly surprised by the craftsmanship and uniqueness of the product.
Your positive experience means the world to us, and we look forward to serving you again. 💕
I ordered this product for my wife for Christmas
I ordered this product for my wife of 32 yrs and I was so surprised that I could get our wedding song. When she opened it for Christmas it brought tears to her eyes. The customer service was second to none. If you order from this great company you won't be disappointed
25 december 2023
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Douglas,
Thank you for your heartwarming message! We're thrilled to have contributed to such a special moment between you and your wife. Hearing that our product brought tears of joy means the world to us.
If there's anything else we can assist you with or if you have more creative ideas in the future, we're here for you. Wishing you and your wife continued happiness!
Very professional
Very professional, amazing work. I had few questions . I received reply from them right away. Highly recommend
8 december 2023
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Nadejda,
Thank you for your kind words! We are delighted that you found our service professional and the work amazing.
Your satisfaction is our top priority. If you ever have more questions, we are here and ready to help. Your recommendation means a lot!
Very pleased with the finally product
Very pleased with the finally product. FamiPrints made a beautiful peice of artwork that will bring back many great memories for my grandfather. Thier gratitude to customers makes the experience all the better. I will definitely be purchasing more pieces from here.
5 december 2023
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Zack,
We are deeply honored to have played a part in creating a beautiful piece of artwork that holds special memories for your grandfather. Your satisfaction and kind words about our gratitude to customers truly warm our hearts.
We look forward to being a part of more meaningful moments, and we can't wait to assist you with your future purchases.
Antwoord van FamiPrints
Hi Patricia,
Absolutely thrilled to have played a part in bringing your unique vision to life! Crafting your design and delivering it just as you envisioned is what makes our work truly fulfilling.
If there are more special moments to commemorate in the future, we are here, ready to turn your ideas into reality. 🤩
My canvas came out absolutely amazing
My canvas came out absolutely amazing. I could not be happier!
28 november 2023
Antwoord van FamiPrints
Hi Jake,
We are overjoyed to hear that your canvas came out absolutely amazing! Your happiness is the ultimate reward for us.
Thank you for choosing FamiPrints as your partner to create something special.
Looks great and had a fast turn around…
Looks great and had a fast turn around time too!
28 november 2023
Antwoord van FamiPrints
Hi Kari,
Fantastic to hear that it looks great and the turnaround time was fast! We strive to deliver not just quality but also efficiency.
If there are more moments to capture or creative projects on the horizon, we're here to make them just as exceptional. 💕
Bought more thanb8 one item from…
Bought more than one items from FamiPrints and always satisfied.
15 juli 2023
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Shenell,
We are delighted to hear that you have been a repeat customer at FamiPrints and that you have consistently found satisfaction with our products. Your continued support means the world to us.
If ever there's another occasion to celebrate or if creative ideas strike, please know we're here to help bring them to life. Thank you for choosing FamiPrints! 💞
I have written several emails to you…
I have written several emails to you explaining the situation. Printing not centered, damage to product, wrapping was bad. Maybe it would be advantageous to your company to send a picture of the finished product for approval.
1 november 2023
Antwoord van FamiPrints
Hi Joyce,
We deeply apologize for any inconvenience this situation may have caused. Occasionally, items may incur damage during the shipping process due to unforeseen circumstances beyond our control. Nevertheless, we have established policies in place to safeguard our customers' interests.
Our team has already received your case and is actively working to identify the optimal solution for you. We eagerly await your response and kindly request that you reach out to us via email at your earliest convenience.
Rest assured, your satisfaction remains our utmost priority, and we are committed to doing everything within our power to rectify the situation.
Impressed!
The quality of the product was impressive! Being able to personalize a fond memory to the song that would mean the most, was wonderful. I'll be back!
31 oktober 2023
Antwoord van FamiPrints
We are thrilled that you found the quality of the product impressive and that personalizing a fond memory with a meaningful song was a wonderful experience.
We're looking forward to having you back for more creative projects and special occasions in the future. Your satisfaction is our goal, and we appreciate your kind words.💞
The print quality is very nice and the…
The print quality is very nice and the clarity of the song we chose on the album was very clear and our friend loved it
31 oktober 2023
Antwoord van FamiPrints
Hi Danielle,
It is amazing to hear that the print quality was very nice and that the clarity of the song you chose on the album was excellent. The fact that your friend loved it is heartwarming.
Thank you for choosing FamiPrints and for your kind words!
Great Experience
Great Experience! Cool easy tool for making a custom print. Quick turn around with great communication
31 oktober 2023
Antwoord van FamiPrints
Hi Christopher,
We are thrilled you loved your custom print and our service! We look forward to crafting more for you in the future.
Thank you for choosing us and for taking the time to share your thoughts! 😊
EXTREMELY HAPPY
The experience was awesome putting it together and then it getting there quicker than I thought it would be and then most of all it's absolutely stunning!
31 oktober 2023
Antwoord van FamiPrints
Hi Lisa,
Thank you for the wonderful review! We're delighted that the process was a breeze and that the final product took your breath away. Your satisfaction is what drives us! 😊
I had ornaments made
I had ornaments made. I received them and I was a tad disappointed. The photo I uploaded printed dark and not so clear. The design I chose looks beautiful. If the ornament could have been just a little bit bigger that would also be nice. They were packaged very well. I received all 12 I ordered with no damage.
31 oktober 2023
Antwoord van FamiPrints
Hi Jessica,
Thank you for taking the time to share your feedback with us. We're sorry to hear that the ornaments did not quite meet your expectations in terms of clarity and size. 😥
We take your concerns seriously, and our team is already looking into the issue with the photo quality to ensure it does not happen again.
We will keep you updated on our progress and any solutions we implement. Your satisfaction is important to us, and we are committed to making this right for you.
Warm regards,
Ordered one for my wife for Christmas
Ordered one for my wife for Christmas. Its very nicely done. Not cheaply made.
31 oktober 2023
Antwoord van FamiPrints
Dear Wayne,
It's wonderful to hear that the gift for your wife was a hit! We are thrilled that you appreciated the quality of our workmanship.
Thank you for choosing us for such a special Christmas present. We hope it adds a touch of warmth and joy to your celebrations.
Wishing you and your wife a magical holiday season! 🤗
Best regards,
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