Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Toon meer
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Lees wat reviewers zeggen
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Toon meer
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't hea... Toon meer
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FamiPrints
Geschreven door het bedrijf
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contactgegevens
814 Mission Str, Suite 600, 94103, San Francisco, Verenigde Staten
- support@famiprints.com
- famiprints.com
3,6
Gemiddeld
475 reviews
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Looks wonderful & arrived on time.
1 april 2024
Antwoord van FamiPrints
Hi Beth,
Thank you for your feedback! We're delighted to hear that you're pleased with your order and that it arrived as expected. If you ever need anything else in the future, please don't hesitate to reach out. We appreciate your support!🥰
Antwoord van FamiPrints
Hi Shawna,
We're glad that you love it! Ensuring top-notch quality and craftsmanship is always our goal, and we're delighted that the product met your expectations. Thank you for choosing us and for sharing your positive experience.
Happy Client
This company has top notch service! They're responsive, accountable and professional. My portrait was just as amazing as their advertisement. I'm elated! I'll definitely be using them again and referring them to family and friends.
5 maart 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Ashley,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with us and that you're thrilled with your portrait.
Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to assisting you again in the future and appreciate any referrals you send our way.
Finished product is perfect!!
28 februari 2024
Antwoord van FamiPrints
We're delighted to hear that the finished product exceeded your expectations! Thank you for choosing FamiPrints to create something special for you. If you ever need assistance with future gifts, don't hesitate to reach out. 💖
The quality was amazing
The quality was amazing. We were very impressed with the design. It was a perfect present to my husband for our first anniversary.
28 februari 2024
Antwoord van FamiPrints
Hi Bridget,
We are thrilled to hear that you were impressed with the quality and design of the product! It's wonderful to know that it made for a perfect anniversary present for your husband.
Thank you for sharing your positive feedback. Hope to serve you in the future.
Beautifully made
Beautifully made! Didn’t think our song would be on the list to pick from, but it was! Love this
27 februari 2024
Antwoord van FamiPrints
Hi Sarah,
We are delighted to hear that you found your song among our options! It's always wonderful when we can provide that personalized touch.
Thank you for choosing FamiPrints to create something special for you. 💕
Ordered as a gift for a friend who…
Ordered as a gift for a friend who recently lost her father. It was perfect, even better than expected - Absolutely loved it! One point of confusion was when paying with paypal it wasn't to "famiprints" but rather to a person's name. Arrived in a week. Thank you!!!!
28 februari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Renee,
We're deeply sorry for your friend's loss, but we're grateful to have been able to provide some comfort during this difficult time. It's heartwarming to hear that the gift exceeded your expectations and was well-received.
We apologize for any confusion regarding the payment process and will look into improving clarity for future transactions. Thank you for sharing your positive experience with us, and we're glad the gift arrived promptly. 🥰
Beautiful Family Memento
We received our Valentine's Gift the other day. It was beautifully done and will be presented with our other mementos. Thank you FamiPrints.
20 februari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi David,
We're thrilled to hear that your Valentine's gift arrived and that you're pleased with how it turned out!
It's always heartwarming to know that our products will be cherished alongside other meaningful mementos.
Thank you for choosing FamiPrints to help celebrate your special moments.
Great Customer Service
I ordered their song lyric custom picture and it arrived with some blemishes that happened during shipping. I reached out with pictures of the imperfections, and David reached out and apologized right away for the inconvenience. The team reprinted my picture, packed it with love and shipped it with no questions asked. The new picture arrived in perfect condition and my wife loves her Valentines gift. Thank you, team, for your great customer service!!
21 februari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Tony,
We're truly sorry for the inconvenience caused by the blemishes on your initial order, but we're thrilled to hear that our team swiftly resolved the issue for you! Your satisfaction is our priority, and we're glad we could provide you with a flawless replacement. It warms our hearts to know that your wife loves her Valentine's gift.
Thank you for sharing your positive experience with our customer service team, and we look forward to serving you again in the future!
Great gift
Our print arrived very quickly and well done. It was an anniversary gift for my husband and he loves it.
17 februari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Rosalie,
We're delighted to hear that your print arrived promptly and met your expectations! It's heartwarming to know that it served as a cherished anniversary gift for your husband and that he loves it.
Thank you for sharing your positive experience with us, and we hope to have the opportunity to serve you again in the future!
Fantastic Work
My experience with FamiPrints was AMAZING!! I ordered a frame for my neighbors anniversary and the first frame had some scratches on it, but once I emailed them David got back to me and sent a new frame. The outcome is marvelous and looks great. This makes a great gift and I can't wait to give it to them. I definitely will order another.
14 februari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Richard,
We're thrilled to hear about your amazing experience with FamiPrints! While we regret any inconvenience caused by the initial frame, we're glad our team was able to promptly address the issue and provide you with a replacement.
It's wonderful to know that the outcome exceeded your expectations and that you're excited to give it to your neighbors for their anniversary. Thank you for your kind words and for choosing us for your special gift. We look forward to serving you again in the future!💌
This place is a total scam and the…
This place is a total scam and the reviews are a joke!!!
I paid over $100 for a gift for my husband over a month ago, even paid extra for priority shipping, these people take your money and send confirmation emails saying your item shipped when reality that is a lie. It's been weeks and I haven't received anything but the same email multiple times, there is no number to call or any kind of help, all of their emails are the same.
4 februari 2024
Review zonder uitnodiging
Antwoord van FamiPrints
We are sincerely sorry for this inconvenience it may cause. We are not a scam and we have a policy to protect our customer's rights. We hope you can understand our situation and the carrier.
We received a large number of orders before Valentine's Day. The quantity overload could cause your package to arrive a bit later than the timeline. We will record your case and work with our carrier to improve our shipping service in the future.
We also saw that the tracking link shows "DELIVERED". Could you please confirm whether you received the package or not? If there is still a problem, please contact via our official email support@famiprints.com We are always willing to help.
Happy with Final Product
For starters, I would give this a 5 for quality of print product; and also customer service. However, I am giving it a 4 based on not receiving the correct order in the first place. I had to file a complaint with attached photos via email to customer service department. But, like their posted guarantee, they did come through and ultimately get it right and I am very happy with final product.
29 januari 2024
Antwoord van FamiPrints
Hi Glenn,
Thank you for sharing your experience with us. We're truly sorry for the initial mix-up with your order but are delighted to hear that our customer service team was able to swiftly address the issue and ensure you received the correct product in the end.
Your satisfaction is our top priority, and we're thrilled to hear that you're happy with the final result. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great gift to cherish a memorable occasion
I made this as a gift for a friend who lost his mother. They are a music family and I wanted to give them something special that would stand the test of time and be something to cherish. The music looks like an album and it can be read for the meaning of the song, and the background has the dark look of a record but the music notes can be seen on it too. It was perfect for the occasion.
29 januari 2024
Antwoord van FamiPrints
Hi Grace,
Thank you for sharing your heartfelt story. We're honored to have played a part in creating a meaningful gift during such a difficult time. It warms our hearts to know that our product resonated with you and provided comfort to your friend's family.
If there's ever anything more we can do to support you or help create special memories, please don't hesitate to reach out. 🌹💕
Antwoord van FamiPrints
Hi Dean,
Thank you for your kind words! We're thrilled that your purchase experience was smooth, and we appreciate your trust in our gift ideas.
If you ever need more unique gifts or have any special occasions coming up, feel free to explore our offerings. We look forward to serving you again! 💕
Where’s my print?
I’m being asked too often for a review of a product I have yet to receive. The shipment tracking info reflects ‘order ready’ on 1/28 and jo further info.
Where’s my print? I have an anniversary approaching rapidly now. 🥺
29 januari 2024
Antwoord van FamiPrints
Hi Oren,
We are sincerely sorry for this inconvenience it may cause. We checked your order with our carrier and the item still has been in transit. During this peak time, our carrier has to handle a large number of packages and there might be an unexpected delay throughout the shipping process.
We hope you can be patient in this matter. We tried to work with our carrier to push the package so it could arrive as soon as possible.
If you still have not received your order by the end of this week, please contact our Customer Service for further action.
It was easy to order and was received…
It was easy to order and was received in a timely manner. I was a little disappointed with the picture when it arrived. The picture was too dark and was much darker than what I submitted.
29 januari 2024
Antwoord van FamiPrints
Hi Denise,
Thank you for sharing your thoughts with us. We are glad that our website makes it easy for you to order and the package was delivered on time.
We also understand your disappointment and would like to offer prompt support in this matter. Could you please send us photos of the item you received so our team can locate the issue?
We will try our best to make it right and satisfy you. Thank you for your understanding.
My canvas came exactly as pictured
My canvas came exactly as pictured. The font is beautiful and the canvas is great quality!
29 januari 2024
Antwoord van FamiPrints
Hi Michelle,
We're glad to hear that your canvas exceeded your expectations! The beautiful font and great quality are aspects we take pride in.
Should you ever need another custom creation or have more special occasions to celebrate, don't hesitate to reach out. Thank you for choosing FamiPrints! 🥰
Quality Product
Order options were clear and concise, product arrived undamaged and as advertised, quality product.
29 januari 2024
Antwoord van FamiPrints
Hi Dave,
We appreciate your feedback! It's fantastic to hear that our order options, packaging, and the product itself met your expectations. Should you have more special occasions in the future, we'll be thrilled to assist you. Thank you for choosing us! 💕
Antwoord van FamiPrints
Hi Robert,
Thank you for your kind words! We're delighted to hear that the quality of the product met your expectations. If you ever have more occasions to celebrate or creative ideas to bring to life, we'll be here to assist you. Your satisfaction is our priority. 🥰
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