Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Toon meer
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Lees wat reviewers zeggen
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Toon meer
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't hea... Toon meer
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FamiPrints
Geschreven door het bedrijf
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contactgegevens
814 Mission Str, Suite 600, 94103, San Francisco, Verenigde Staten
- support@famiprints.com
- famiprints.com
3,6
Gemiddeld
475 reviews
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Use this for my wedding vows to my…
Use this for my wedding vows to my husband and wedding photos. It looks beautiful.
30 juli 2024
Antwoord van FamiPrints
Thank you for choosing us to create such a meaningful piece! We're thrilled to hear that it beautifully showcases your wedding vows and photos. Congratulations on your wedding!
19th Anniversary Record album
The gift was for my wife for our 19th Anniversary and it was everything I was wishing for it to be… great work, quick shipping and good quality!
28 juni 2024
Antwoord van FamiPrints
Hi David,
Thank you so much for your feedback! We're delighted to hear that the gift for your 19th anniversary met your expectations. It's wonderful to know that you appreciated the quality of our work and the quick shipping. We hope your wife loved it as much as you did!
I sent the wrong song
I sent the wrong song, I was able to change it because of your quick response to my request. I thank you
28 juni 2024
Antwoord van FamiPrints
Thank you for leaving your feedback. We always want to bring the best experience to our customers. So if there is a problem with your order, we are willing to resolve it as soon as possible. Thank you a lot for choosing FamiPrints for your purchase.
No complaints
No complaints. The finished product came out as exactly as I expected using the information I provide on the website when creating. Accuracy and execution we're both great. It was an Anniversary gift for my wife and she loved it. Thank you for paying attention to detail.
28 juni 2024
Antwoord van FamiPrints
Thank you for your kind words! We're thrilled to hear that the finished product met your expectations and that the accuracy and execution were spot on. It's wonderful to know that your wife loved the anniversary gift. We always strive to pay close attention to detail, and your feedback means a lot to us.
Antwoord van FamiPrints
Thank you for your kind words! We're thrilled to hear that our product was a blessing for you. Your happiness is our greatest reward.
Gift came on time and it was amazing
Gift came on time and it was amazing. The details were crisp and the song lyrics were perfect. Great job.
31 mei 2024
Antwoord van FamiPrints
Hi Timothy,
Thank you for your wonderful feedback! We're delighted to hear that the gift arrived on time and that you were impressed with the crisp details and perfect song lyrics. We're glad we could help make your experience amazing.🥰
Antwoord van FamiPrints
Hi Dorothea,
Thank you for your feedback! We're delighted to hear that you found the items beautiful. Your satisfaction means a lot to us!
Fabulous
Everything was great. Was done and shipped in a timely manner. Looks fabulous and my Dad loves it ❤️
31 mei 2024
Antwoord van FamiPrints
Hi Chrystal,
Thank you for your kind words! We're thrilled to hear that everything was great, from the timely completion and shipping to the fabulous final product. We're especially happy that your Dad loves it! ❤️
Fast delivery of a quality product!
31 mei 2024
Antwoord van FamiPrints
Thank you for your feedback! We're thrilled to hear that you were pleased with the quick delivery and quality of our product. If you need anything else, feel free to reach out. Enjoy!
Such a positive experience!
Everything about this transaction, from beginning to end, was incredibly easy and positive! My special instructions were honored, and the canvas arrived exactly how I expected. Thank you for an amazing product!
31 mei 2024
Antwoord van FamiPrints
Hi Brandon,
Thank you so much for your wonderful feedback! We're delighted to hear that your experience was smooth and positive from start to finish. It's great to know that we could honor your special instructions and deliver the canvas just as you expected. We appreciate your kind words and are thrilled you love the product!
Delayed and still not changed
The item was delayed because I asked to see a proof. Then I asked to have the name of the band added under the song title since I was already going to be late. Then the package was delayed even further and no change was ever made. I received 3 notifications that the item shipped before it ever shipped. Your customer service is very misleading and communication is poor
29 mei 2024
Antwoord van FamiPrints
We're sorry to hear about your experience. We understand how frustrating delays and miscommunications can be, especially for such a special gift.
Your feedback is invaluable and will help us improve our service. We'll be reviewing our processes to ensure better communication and accuracy in the future.
Our team has contacted you to verify the problem, please get back to us and we will make everything right to fulfil your satisfaction.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
I purchased the Circular photo Sandy…
I purchased the Circular photo Sandy framed art print as a wedding gift. I absolutely love this gift, and am sure the newlyweds will as well. FamiPrints customer service was great - they promptly answered my emails with useful and accurate information.
2 mei 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Kathy,
Thank you for your wonderful feedback! We're thrilled to hear that you love the Circular Photo Sandy Framed Art Print and are confident the newlyweds will too. Providing excellent customer service is a top priority for us, and we're glad we could assist you promptly and effectively.
We appreciate your support and look forward to serving you again in the future!
Antwoord van FamiPrints
Hi Collin,
We are sincerely sorry for this inconvenience it may cause. During this time, our carrier has had to handle a large number of orders and sometimes they might mess up and send the item to the wrong recipient.
We have a policy to protect the customer's rights so please do not worry. Our Support Team has contacted you to verify the problem. Please check your email box to reply to our ticket. We will solve your case as soon as possible.
We look forward to hearing from you soon.
____________________________
Updated: We checked the tracking link and it seems that the replacement was delivered. Could you please help us confirm whether you received the replacement or not?
https://www.ups.com/track?track=yes&trackNums=1Z1F995R0397513444&loc=en_US&requester=ST/trackdetails
We look forward to hearing from you!
Was very excited for this order as it…
Was very excited for this order as it was a gift for my wife for Mothers Day. Well that excitement has turned to frustration and aggravation not only will this order not arrive on time as I've received multiple emails over the course of a week saying my order shipped. However when I track my order it says yet to ship. I've made a ticket and sent numerous emails and got one response saying it has shipped but a tracking number was not provided. Having read the reviews I have little faith that my order will arrive anytime soon and if it does it will be damaged or not up to standards as some of these emails are a few yrs old it seems little has improved.
9 mei 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Danny,
We are sincerely sorry for this inconvenience it may cause. We hope you can understand that we have received a large number of orders during this peak time. Sometimes the carrier might experience a slight delay which causes the order to arrive a bit late.
In addition, your shipping option is Economy Shipping, which will take 5 - 8 business days to ship the item. We are still following that timeframe and your order still has been in transit. Here is the tracking number for your order: https://www.ups.com/track?track=yes&trackNums=1Z1F995R0398756592&loc=en_US&requester=ST/trackdetails
We hope you can be patient and wait for your package to arrive. Once again, we are truly sorry for this inconvenience.
Would have been a 5 star review
The idea is a grand slam and actually brought tears to my wife’s eyes; however, due to poor packaging my canvas was damaged upon receipt. I wish FamiPrints the best and would definitely recommend an increase in packaging protection on their future shipments to customers.
2 mei 2024
Antwoord van FamiPrints
It is heartwarming that the homage brought tears to your wife's eyes, indicating its emotional impact. However, we regret that the canvas was damaged when you received it.
If you haven't already, please contact us via our Customer Support (support@famiprints.com) to send us some photos of the damaged item to review. We will process a replacement item for you and expedite it so the item will arrive as quickly as possible.
Your feedback about the packaging is valuable, as it can help FamiPrints improve their shipping methods to ensure that future shipments arrive intact.
My cousins loved this homage to their…
My cousins loved this homage to their 20 years of marriage! Great piece of art!
2 mei 2024
Antwoord van FamiPrints
Hi Mayisha,
We are thrilled to hear that your cousins loved the homage to their 20 years of marriage! It's wonderful when a piece of art can capture the essence of such a special occasion.
If there's anything else you need assistance with or if you'd like to share more about the experience, feel free to let us know!🥰
FamiPrints Working it Out
So far I'm not impressed with FamiPrints. I paid over $100 with Expedited Shipping on 4/21. It's now 5/1 and I've sent about 6 emails, opened 4 tickets, and not a single response. I want to know when I will reciev what I ordered and I'd like to be reimbursed for expedited shipping. I will update this review once I receive my product.
Update 5/7/24: I reached out the the FamiPrints team on 5/1/24 to say I no longer want the product. I was yet to hear from them at this time. I did hear from someone named David and I told him I do not want the product and to just keep it since it was still not marked as shipped and I was supposed to have it by then. I did receive the product on 5/6/24. The outer edges on the top and bottom are scuffed so the black ink now shows white where it looks like the canvas was dragged face down.
30 april 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Aria,
We are sincerely sorry for this inconvenience it may cause. We completely understand your frustration and the importance of receiving updates on your order, especially when you've paid for expedited shipping.
During this peak time, we have received lots of orders as well as multiple emails at the same time. It is possible that your email might go into the spam box and we failed to reach out to your ticket.
We checked our system and saw that your order was delivered. Could you please let us know whether you have received it yet? We look forward to hearing your response and discuss further actions to compensate for this frustration.
Extremely Pleased!!!!!
I usually don't leave reviews but when I'm extremely happy with a product and a company,
i have to show support and give prips. Customer service is top notch. Every time I had a concern, they contacted me within a timely matter and were able to resolve my concern right away. Once I received my product, I was very happy. I got this for my daughter and son in law as a wedding gift. I know they are going to love it because it's all about them and it's a one of a kind gift. It is designed by you with your pictures. This is the perfect gift for any person or people in your life that is just for them. I plan on ordering more in the future.
18 april 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Heather,
We're truly honored by your kind words and support! Ensuring top-notch customer service and delivering a product that captures special moments is what we strive for. It warms our hearts to know that you're pleased with your purchase, especially for such a meaningful occasion like a wedding gift for your daughter and son-in-law.
Thank you for trusting us with your memories and for considering us for future orders. We're here whenever you need another personalized touch! 🌟😊
Quality product
Quality product - very special because it is personalized - and fast shipping.
1 april 2024
Antwoord van FamiPrints
Hi Diana,
We are delighted to hear that you are satisfied with the quality of our personalized product and our shipping speed! Providing special and unique items for our customers is always our priority.
Thank you for taking the time to share your positive experience 😊
Antwoord van FamiPrints
Hi Pamela,
Thank you for your nice words! We're glad that you're satisfied with the quick shipping time and that it arrived in good quality.
Thank you for choosing FamiPrints among other stores in the world.
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