Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Toon meer
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't hea... Toon meer
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FamiPrints
Geschreven door het bedrijf
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contactgegevens
814 Mission Str, Suite 600, 94103, San Francisco, Verenigde Staten
- support@famiprints.com
- famiprints.com
3,6
Gemiddeld
475 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor quality and product is much…
Poor quality and product is much smaller than what I payed for
24 december 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Shane,
We’re truly sorry to hear that you’re unhappy with your order. We strive to deliver high-quality products that meet our customers’ expectations, and it’s disappointing to learn that we fell short in your case.
If the product doesn’t match the size or quality you expected, please reach out to our customer service team with your order details. We’d be happy to investigate the issue further and work toward a resolution for you. Your satisfaction is important to us, and we’ll do our best to make this right.
Paid and never received my item
I ordered a Christmas gift for my wife on December 9th. On the 16th of December I was notified it was shipped. As of today , December 22nd it remains as waiting to be shipped.
I reached out to customer service several times and always get the same robo-email saying they are looking into it. At this point I have given up on it coming for Christmas and opened a dispute with PayPal to get my payment back.
Terrible. I would suggest trying a different company
21 december 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Mike,
We sincerely apologize for the frustration and disappointment you’ve experienced with your order. This is certainly not the standard of service we aim to provide, and we regret that your gift did not arrive on time for such an important occasion.
We understand your concerns and are actively reviewing the situation to identify the issues that caused this delay. Our carrier has received a ton of orders during this peak time and they cannot 100% handle all of the orders. There might be a slight delay in the shipment and we are trying to work with our carrier in this matter.
If there’s any way we can resolve this matter further or provide assistance, please don’t hesitate to reach out to our customer service team. We truly appreciate your understanding and will continue to work on improving our processes to ensure better experiences for our customers in the future.
What a great product
What a great product! It was a Christmas gift for my boyfriend, composer. He loved it! The print turned out very nice, very professional looking and arrived on time.
16 december 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Thank you for sharing your experience! We’re thrilled to hear that the print was a hit as a Christmas gift for your boyfriend, especially being a composer – what a thoughtful choice! We’re so glad the final product turned out beautifully and arrived on time. Thank you for choosing us for such a special occasion! 😊
Happy Wife !!💞💞
The company was very quick on getting the Famiprint out. And the Wife (sugaa) was so surprised and Happy with it she wanted it hung up immediately. Thank yall very much.
29 november 2024
Antwoord van FamiPrints
Thank you so much for sharing your experience! We're thrilled to hear that the Famiprint made your wife so happy and that it was a wonderful surprise. It’s always special when a gift is loved so much it gets displayed right away! Thank you for choosing us, and we’re glad we could help make the moment memorable. 😊
Great customer service
Great customer service. I did purchase the shipping protection as this was an anniversary present and I wanted to be safe. The first one did come damaged. Somewhere through the shipment, the corner got all bent. I asked them how the shipping protection worked and they got a new product on its way to me within like five minutes. New one came in great shape and looks wonderful!
19 november 2024
Review zonder uitnodiging
Antwoord van FamiPrints
We're so glad to hear you had a great experience with our customer service! It's unfortunate that the first item arrived damaged, but we're happy the shipping protection provided peace of mind and allowed us to resolve the issue quickly for you. It’s great to know the replacement arrived in perfect condition and looks wonderful. Thank you for trusting us with such a special anniversary gift! 🎉
Order never received
Order never received. It’s been sitting in a shipping facility awaiting final destination for over a week now.
4 november 2024
Antwoord van FamiPrints
HI Cori,
Thank you for informing us. We apologize sincerely for the inconvenience.
Occasionally, our carrier encounters unexpected issues, such as adverse weather or increased shipping volume, which can delay the delivery of your order.
We have reached out to the carrier to locate your package and resolve the matter as soon as possible.
Our team has also contacted you via email to assist in tracking your package. Please check your email and feel free to reach out with any further questions.
Antwoord van FamiPrints
Thank you for your feedback! We're thrilled to hear that you were pleased with both the look of the product and the quick delivery time. Ensuring high quality and prompt service is always our goal.
We hope you enjoy your purchase, and we look forward to serving you again!
The print was shipped well packaged and…
The print was shipped well packaged and arrived on time. All request were achieved. Excellent experience!
28 oktober 2024
Antwoord van FamiPrints
Thank you so much for sharing your experience! We're delighted to hear that your print arrived on time, securely packaged, and met all of your requests. Our team takes pride in ensuring every detail is handled with care, so we're thrilled that you had an excellent experience with us. We look forward to serving you again in the future!
A+ Accurate and On Time!
The product arrived sooner than expected, and as ordered. Great company. Would buy again!
30 september 2024
Antwoord van FamiPrints
Thank you for your kind words! We're thrilled to know that not only did your product arrive sooner than expected, but it also met your expectations in every way.
We always aim for top-notch quality and efficient service, so it's wonderful to hear you had a positive experience.
We look forward to having you as a returning customer and would be honored to assist with any future purchases!💛
AWESOME COMPANY
I would like to start with my order of a canvas I had purchased for my brother’s wedding. Shipping was fast. The canvas was beautiful but had a little dent on the top corner. I knew this was not the company’s fault it was the shipping due to the box looked to be damaged. I contacted the company by email and got a reply soon after. I sent pictures of the canvas and box that was damaged. The company did an investigation and was indeed the shipping. Within a week I received another canvas in excellent condition and was in time for my brother’s wedding. This company and representatives take pride in their products and their customer service, care and support. Thank y’all sooo much for taking my situation and addressing it so quickly and smooth. I will would recommend them to anyone who is thinking about purchasing from them. They are Awesome!!
13 september 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Thank you so much for your thoughtful review! We’re thrilled to hear that you were happy with the canvas and the service you received, despite the unfortunate shipping issue. It’s great to know our team could resolve the situation quickly and ensure you had the perfect gift in time for your brother’s wedding. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out! 💕
Excellant experience
Our Canvas was beautiful! Just as I ordered! No complaints here!
12 september 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Thank you for your amazing feedback. We are glad you are satisfied with our beautiful canvas and have no complaints about our service. We hope we can have more chances to serve you in the future for more special occasions.
Antwoord van FamiPrints
Thank you for your nice words. We are glad that our service brought you a convenient and comfortable experience throughout the whole process of your order. We hope that we can serve you more in the future. 💛
Family treasure
It was something you don’t find in a store. Unique and special to the family
29 augustus 2024
Antwoord van FamiPrints
Thank you for sharing your thoughts! We're thrilled to hear that you found our product unique and special for your family. Creating one-of-a-kind items that hold personal meaning is what we strive for. We appreciate your support! 💛
Amazing and Quick
I was nervous with the ship date that it wouldn't arrive on time but you made a great product and got it to me quickly. My husband loved it.
29 augustus 2024
Antwoord van FamiPrints
Thank you for your feedback! We're glad to hear that your order arrived on time and that your husband loved the gift. It’s always wonderful to know our efforts to create a great product and provide prompt service are appreciated. Thank you for choosing us, and we hope to create something special for you again in the future!
Great service
Great service! Excellent communication! Love the blanket!
21 augustus 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Thank you so much for your kind words! We're delighted that you loved the blanket and had a positive experience with our service. If you ever need anything else, we’re here to help! 💛
It was easy to put everything together…
It was easy to put everything together online. And when I got it in the mail, it looked just like it did online. Great product and it makes a great gift!!
30 juli 2024
Antwoord van FamiPrints
We're thrilled to hear that you found the online process easy and that the final product matched your expectations! It's wonderful to know that it made a great gift. Thank you for your positive feedback! If you have any more projects or need assistance in the future, feel free to reach out.
Order was shipped earlier than the…
Order was shipped earlier than the expected date. The person that received it as a gift was very happy with the look and quality of it.
30 juli 2024
Antwoord van FamiPrints
Thank you for sharing your experience! We're thrilled to hear that the gift was well-received and that our shipping exceeded your expectations. If you need anything in the future, please don't hesitate to contact us!
I loved it, relieved package late
I loved the product. It's absolutely amazing and you guys did an awesome job. What I have an issue with was getting it on time. I ordered it paid for express shipping and I received it weeks later past when it was due to arrive. Im not even sure if I would have gotten it if I didn't put in a ticket
30 juli 2024
Antwoord van FamiPrints
Thank you for your kind words and your feedback about our product. We're thrilled to hear that you loved it!
We sincerely apologize for the delay in shipping, despite your selection of express delivery. We understand how frustrating this can be and greatly appreciate your patience. Occasionally, unforeseen circumstances such as bad weather or a high volume of orders can cause slight delays with our carrier.
Your experience is very important to us, and we are taking steps to ensure more timely deliveries in the future. If there is anything else we can assist you with, please don't hesitate to let us know.
Thank you for your understanding and support.💛
Beautiful!
30 juli 2024
Antwoord van FamiPrints
Thank you for your feedback! We're delighted that you loved the final product. If you need anything else, don't hesitate to reach out!
Exceeded my expectations
This is my first review ever. I have to say I was extremely happy with my purchase from the easy way to order all the way to how it was shipped. It absolutely exceeded my expectations for sure. It was a birthday gift for my girlfriend and she loved it. You guys nailed it. Thanks
30 juli 2024
Antwoord van FamiPrints
Thank you for sharing your experience! We're thrilled that your first review is such a positive one. It's fantastic to hear that everything from ordering to delivery exceeded your expectations. We're delighted your girlfriend loved her birthday gift. Your kind words mean a lot to us, and we're glad we could help make her day special. Thanks for choosing us!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.