Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Toon meer
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Lees wat reviewers zeggen
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Toon meer
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't hea... Toon meer
Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FamiPrints
Geschreven door het bedrijf
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Contactgegevens
814 Mission Str, Suite 600, 94103, San Francisco, Verenigde Staten
- support@famiprints.com
- famiprints.com
3,6
Gemiddeld
475 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I did have trouble getting both photos…
I did have trouble getting both photos loading for some reason. I sent the photos to a friend and had no problem getting the order finished for me.
28 maart 2025
The lyric blanket was exactly as I…
The lyric blanket was exactly as I requested and the item was shipped to me quickly. The recipient of the item was elated. I will definitely be a return customer.
4 april 2025
Canvas looked great !!
Canvas picture was awesome, the workmanship was great overall. A little cumbersome working thru email since there is no contact number, however we worked thru it (usually the next day). I would order again for sure.
4 april 2025
Please improve your communication…
Please improve your communication regarding shipping. I ordered a gift for a friend’s 20th anniversary. They received it two weeks after I received the notification that the item was already shipped. However, I checked your site and it said the item had not been shipped.
3 april 2025
Antwoord van FamiPrints
Thank you for your honest feedback — we truly appreciate it. We're very sorry for the confusion and delay regarding your order’s shipping status. We understand how important timely delivery is, especially for meaningful occasions like a 20th anniversary.
Your experience highlights an area we’re actively working to improve: clearer and more accurate shipping updates. We'll be reviewing our internal processes and communication with our shipping partners to ensure this doesn’t happen again.
Thank you again for your support and for bringing this to our attention.
Good gifts at a good price!
They have great gifts at a fair price. Turn around was faster than expected. Good communication about my order.
4 april 2025
Antwoord van FamiPrints
Thank you so much for your kind words! We're glad to hear you were happy with the gift, the pricing, and how quickly everything came together. We always aim to keep our customers informed and satisfied every step of the way. Looking forward to helping you create more special moments in the future! 😊🎁
Thank you for helping me keep my wife’s memory alive!
FB helped me find you. I wasn’t looking, but when I found out what your company could do I jumped on it. My wife passed this year, and it’s been a blessing to create things that remind me of us, and our love together.
4 april 2025
Antwoord van FamiPrints
Thank you so much for sharing something so personal. We’re truly honored to have been part of creating a meaningful reminder of the love you and your wife shared. Stories like yours remind us why we do what we do. If there's ever anything more we can help you with, we're always here for you. Sending you warmth and strength ❤️
Antwoord van FamiPrints
Thank you for your feedback! We're delighted to hear you loved the quality of the canvas and that it arrived quickly. Providing top-notch products and efficient service is always our goal. We appreciate your support and hope to serve you again in the future!
Product turned out amazing
Product turned out amazing. Couldn't be happier with my purchase.
26 februari 2025
Antwoord van FamiPrints
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your purchase. It means a lot to us to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. Enjoy your amazing product! 😊
Process was easy from start to finish
Process was easy from start to finish. Print arrived very fast and is absolutely beautiful.
26 februari 2025
Antwoord van FamiPrints
Thank you for sharing your experience! We're so glad to hear that the ordering process was smooth and that you love the final product. Fast shipping and beautiful results are what we strive for! If you ever need anything else, we’re here for you.
Great quality and exceptional customer service
We ordered this item with an extremely tight turnaround deadline and asked that the processing be expedited in light of a federal holiday and a weekend in the mix for delivery timing. The item arrived two days before we the date we had specified, and is absolutely gorgeous.
If you're looking for a high quality personalized item from a company providing exceptional customer service, order from Famiprints. You won't find anyone better!
19 februari 2025
Review zonder uitnodiging
Antwoord van FamiPrints
Hi Amy,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived ahead of schedule and that you loved the final product.
Providing high-quality personalized items and exceptional service is always our goal, and we're so happy we could meet your expectations.
We truly appreciate your support and look forward to creating something special for you again in the future! 😊
Antwoord van FamiPrints
Hi Cody,
Thank you for sending us a review. We are truly sorry for the inconvenience this may cause.
In this case, could you please send us some photos of the item you received via our email support (support@famiprints.com)? We will check it for you as soon as possible and send you a replacement with correct design.
Thank you for your understanding.
Antwoord van FamiPrints
Thank you so much for your kind words and for sharing your experience! We’re absolutely thrilled to hear that you’re pleased with the quality of our work. It truly means the world to us to know that we’ve met your expectations. Your support and feedback inspire us to continue delivering the best. Thank you for choosing us, and we look forward to serving you again in the future! 😊
Antwoord van FamiPrints
Hi Silvano,
Thank you for your wonderful feedback! We're so glad to hear that you loved the product and its quality.
Your satisfaction means everything to us, and we truly appreciate your support. We look forward to serving you again in the future! 😊
You guys did awesome my loved it thanks
3 februari 2025
Antwoord van FamiPrints
Hi Johnny,
Thank you so much for your kind words! We're thrilled to hear that your loved one enjoyed the gift.
It means a lot to us, and we’re so glad we could help make it special. We appreciate your support and look forward to serving you again!
Antwoord van FamiPrints
Hi Lora,
Thank you for sharing your feedback. We're truly sorry to hear about your disappointment with the product.
We’d like to make this right—please contact our customer service team with some photos as proof, so we can better understand the issue and work on a resolution.
Your satisfaction is important to us, and we appreciate the opportunity to improve.
Super, wonderful experience!
My wife was blown away with the canvas print of our wedding song! The print was damaged in shipping, but the staff took great care in getting a replacement to us. They handled it in a timely and caring manner. They showed genuine concern which is very rare today! I learned a great lesson in the transaction. Thanks to y'all for making this Christmas one for the books. It's now a heirloom of our family!!!
24 december 2024
Review zonder uitnodiging
Antwoord van FamiPrints
Thank you so much for sharing your experience! We're thrilled to hear that your wife loved the canvas print of your wedding song and that it has become a cherished family heirloom.
We truly value customer satisfaction, and we're happy that our team could resolve the issue quickly and thoughtfully.
Your kind words mean a lot to us, and we're honored to have been part of such a special moment in your life. Here's to many more memorable moments! 🎉🎶
Customer service corrected the mistake…
Customer service corrected the mistake I found promptly and I received my picture right on time!
31 december 2024
Antwoord van FamiPrints
Thank you for sharing your experience! We're glad our customer service team could promptly address the issue and ensure you received your picture on time.
Your satisfaction is our top priority, and we appreciate your trust in FamiPrints. 😊
Order was on time and exactly as…
Order was on time and exactly as described. Wife absolutely loved it!
31 december 2024
Antwoord van FamiPrints
Thank you so much for sharing your positive experience! We're thrilled to hear that your order arrived on time and met your expectations.
It's even more heartwarming to know your wife absolutely loved it! Moments like these make our work so rewarding. We truly appreciate your support and hope to serve you again in the future! 😊
My ornament was a gift for my daughter
My ornament was a gift for my daughter. It’s the worst when delivered! I was embarrassed when she sent me a picture of it! I have emailed two or three times to complain and asked for a new ornament or a refund! I have received an answer that it would be taken care of. When? I receive emails asking how I liked your company and right now I can’t think of one good thing to say. Maybe you being the owner can take care if this problem! Patricia Zgodzinski
31 december 2024
Antwoord van FamiPrints
Hi Patricia,
Thank you for leaving your feedback. We sincerely apologize for the disappointment and frustration you've experienced with your order. We understand how important it is for a gift to meet expectations, especially when it's for a loved one.
Please know that we take customer feedback very seriously and will prioritize resolving this issue for you. We’ve flagged this matter for immediate attention. We have received your email and will ensure that a replacement ornament is processed without further delay.
Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. We’ll do everything we can to make things right. Please check your email for an update from us shortly.
Thank you for your understanding.
product was exactly as described
31 december 2024
Antwoord van FamiPrints
Thank you for your feedback! We're delighted to hear that the product met your expectations and was exactly as described on our website. Your satisfaction means the world to us, and we look forward to serving you again in the future!
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