Farnellhatco Reviews 

I'm always suspicious of websites I haven't heard of, but even more so when facebook suddenly advertises me multiple brands which all use the same model.

Google lens quickly confirmed everything. I was looking at some hats, supposedly worth almost £70, but kindly discounted to just over £30.

Shein was selling the exact same hats for less than £3 each. I'm so angry at myself, I can't believe that I even had over £70 worth of hats in my basket before looking it up? I guess I'm the real idiot, but at least I hadn't clicked purchase yet.

I was looking to buy, but these reviews confirm my suspicions - a fake e-store selling Chinese rubbish.
No phone number, no address, lots of clauses, an unrealistic story, just glad I looked on here...

Hat didn't arrive. Evri said that they were unable to deliver it even though I was dealing with their Customer Services dept! (Farnell wouldn't help in this even though Evri was their contractor and Farnell were obliged to). The Farnell messed about for weeks, refusing my claim of a full refund under Consumer Credit Act. Eventually I made a dispute claim with PayPal who refunded my money almost immediately - thankl you PayPal.
just to say that I have received an email today (23rd June) from Farnell who are claiming credit for the refund! They really have no shame!! Please don't use them, I know that I won't
....... additional - the initial purchase spoke about a free gift. Obviously, given my experience with Farnell, I wasn't fussed and certainly wasn't going to worry about it. Anyway I received an email from them this week which said something like "Great News! Your Free Gift is here.....it was a£10 off your next purchase voucher 😂....I don't think so!

Long delay in delivery (coming from China of course). Quality of hat not commensurate with price, no better than a £7 hat from Amazon. Save your money. Cant be bothered with the hassle of refund etc given how these types of drop shipping companies work.

Ordered 'adjustable one size' caps. Too small for my head and smaller than hats in same size range by other companies. Asked for full refund and was offered; firstly, 15% refund and keep hats, then 30%, then 50%. They offer "30 day return" on their website but don't publish a return address (as legally required) and repeatedly refused to provide me with one - trying to indefinitely delay until I accept only a partial refund. And, yes, 'Farnell' is a Dutch (or US?) dropshipper front for very average quality Chinese hats. Dispute opened via Paypal.

DO NOT DEAL WITH THIS COMPANY.
DO NOT WASTE YOUR TIME OR MONEY.
these caps are shipped from China. Are not cotton as stated. They are just a pile of rubbish. I have been on email with them for ages. Trying to state my case and complain. They have now offered a 50% refund. Or i fund the cost of return back to China, appx £10.00 to get a full refund. Now. As I read consumer law on Google. A product " must be exactly as described " which clearly this cap is not.
I even sent them comparison photos of a freebie cap from a well known robotics company. Also made in China and also cotton. Which it clearly is. Unlike Farnells cap.
What a shoddy outfit they are.

Ordered a tweed cap in May 2026 as a present but it arrived with incorrect stitching one side of the peak. This made it stick out and looked awful. I have sent 12 emails to them over the last 2 weeks. They do not read my replies and keep putting off sending me returns postage and a replacement. Their latest response was to offer 15% refund and I keep the cap - the cap is faulty!!!!!!! I will never buy from them again.

Nowhere does it say that this "company" is based in China. Although the hat took almost 2 weeks to get to me it is a good hat but I'm sure I could have got the same thing from a UK based company, probably cheaper looking at websites here.
I didn't log on to the tracking site as I had a feeling there would be an ulterior motive behind this.
I won't use this site again.