Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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Lees wat reviewers zeggen
Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Toon meer
Bedrijf heeft geantwoord
I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... Toon meer
Bedrijf heeft geantwoord
Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Verenigd Koninkrijk
- 0208 541 0244
4,7
Uitstekend
188 reviews
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Excellent Service
In-store staff were extremely helpful and processed my refund promptly.
15 augustus 2024
Antwoord van FatFace - KINGSTON 3
Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - KINGSTON 3
Good afternoon Michelle,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Really like the originality of the…
Really like the originality of the menswear. Well made and good value for money. I really hope the brand doesn’t get watered down now that it’s owned by Next. But I do hope Next will apply there logistics expertise and get to a next day delivery situ. That why I’ve given 4 stars rather than 5. FF delivery from order is one of the longest on the High Street
7 augustus 2024
Antwoord van FatFace - KINGSTON 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care,
EP
Antwoord van FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - KINGSTON 3
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Antwoord van FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We're pleased to hear you are happy with your item, and received your order promptly! We look forward to welcoming you back soon.
Take care.- GM
Staffs attitude
We went into change my husbands shorts that had been bought on line , same style different motif . The 2924 size was an inch bigger.
Shop assistant not interested, but returned money.
We went to look at men’s shorts and the shop manager( I think ) was completely unhelpful.
I was going to purchase a dress, but left the shop because of the poor attitude of staff.
1 juli 2024
Antwoord van FatFace - KINGSTON 3
Good morning Kate
Thank you for your review.
I am sorry to hear about your recent visit to one of our stores. This isn't the feedback that we like to hear, and I can understand your disappointment.
Please be assured your comments have been passed to the relevant departments for their attention.
Take care, LE
Antwoord van FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Products are always great quality .very…
Products are always great quality .very smooth deliveries and easy return .
Store staff are always friendry ! Which i love .
Great desigh for all kinds ages .
16 juni 2024
Antwoord van FatFace - KINGSTON 3
Hello Yuri,
Thank you for your review.
I am delighted to hear about how you enjoy the quality of our items, our smooth delivery and returns, our designs and that you have received great service in our Kingston store. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Antwoord van FatFace - KINGSTON 3
Hello David,
Thank you for sharing your recent experience in our Kingston store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Fatface is the best customer service
Fatface is the best customer service. Always helpful in the store and I would not go anywhere else. On line shopping is great also.
6 juni 2024
Antwoord van FatFace - KINGSTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Kingston store and that you found the crew there to be so helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
Everything worked well since online…
Everything worked well since online buys, customers service and returning process.
30 mei 2024
Antwoord van FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our services. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
I love Fat Face and have shopped within…
I love Fat Face and have shopped within your stores for many years and never had a problem with anything that I have purchased. I always get my family to get me Fat Face gifts for Birthday or Xmas which I love to have
But today shopping I brought a lovely back pack bag which looks great but once I got home unpacked the packaging from the bag i noticed a security tag inside the bag! The alarm did not go off and I don’t live near a FF shop to get it removed ? I was planning to go away in the next few days with this bag BUT with a tag on it I won’t be able to take it with me ?? This is very upsetting and now I’m going to have to some time when I can to return to get the tag removed and this is not easy as I have a disabled mother who even gave me money towards this bag and I will have to return with her as I cannot leave her alone at home ? Please can confirm you got my unfortunate low review as I am very disappointed in the service today as the young man should of checked the bag before I left the store as a routine thing as the bag was not cheap hence being tagged
Many thanks
11 juni 2024
Review zonder uitnodiging
Antwoord van FatFace - KINGSTON 3
Hello,
Thank you for taking the time to leave us your review.
I am so sorry to hear of this.
Please can I ask you get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm so we can assist you on this.
Take care. -LA
Good service for click and collect in…
Good service for click and collect in store. Very friendly in store staff
23 mei 2024
Antwoord van FatFace - KINGSTON 3
Good afternoon, Francis.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Pleased with the order
Very good product; on time collection; updated with the status of collection
15 mei 2024
Antwoord van FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service in store
Ordered some trousers online, click and collect in 3 days. Very happy
13 mei 2024
Antwoord van FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SW
Antwoord van FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you collected your order well.
We look forward to welcoming you back soon!
Take care. -SW
Staff at kingston store are great!
Went into the kingston store and found the perfect green hoodie. Staff were very friendly and helpful, I much prefer in store to online as always find I need to try things on to get the right size of clothes.
12 mei 2024
Antwoord van FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Great shirt - dress up and down
Ordered on line to shop. Brilliant shirt. Good size. Washed well. Love it and lots of compliments from friends.
23 maart 2024
Antwoord van FatFace - KINGSTON 3
Good afternoon, Debbie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality of your purchase. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
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