FatFace - KINGSTON 3 Reviews 

Lovely bag. Collection from store, which was easy. Very pleased with the process.

I love Adele in short - this is the perfect dress !!

The jacket that I wanted was only available in small sizes in store in the natural colour .The staff were really helpful and gave me one in another colour to try on for size and then order online. They offered to order it but I said I would do it at home. It was easy to do and fast delivery. Jacket is lovely for summer and will go with almost anything.

good and efficient service - spacious fitting room

and lovely product.

Very helpful member of staff in Kingston. Checked for stock online as they had sold out of the jeans I wanted. Collected jeans from the store. Again friendly warm service. Thank
You

Always perfect from Fatface, quality is always top notch. These slippers fit like a glove and they are so cute, I love them.

Extremely helpful staff and great online service for products which were not available in store. Fast delivery and excellent quality of products.

Always happy with my purchases from Fat Face. Staff are really helpful in store. Really happy with my sale buys. Bought a dress and boots. Looking forward to wearing them on holiday.

I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, found the same style in a different colour online so I bought that too.
Whilst online, I also ordered the burgundy Valerie velvet top (with sweetheart neckline), also on half price sale, which will be good for next year's Xmas parties.

Fatface clothes are of great quality with a boho chic vibe.
Delivery and click n collect services are quick and notifications are sent right through the process of buying.

Very satisfied with what we’ve bought, & secure in the knowledge that we can return the item that didn’t fit.

Today I visited this store and needed help locating several items I had been asked for by my son. Although I found the shop a little pokey I felt the staff were very helpful and the products of a high standard , I was helped by two young girls one in stripes and one in a green purple festive looking top , who located my items. Very friendly very efficient. Will go back soon l.

I was looking for a jumper for my lovely wife in the kingston branch. The customer service was great in helping me find a jumper, and order it to my house. I recall the employee telling me her name was Chelsea, she was very helpful and kind i definitely will be shopping back there again

Staff are always friendly and helpful. Nothing is too much of an effort

I got my slippers and they were the wrong size but the staff at the Kingston branch were so helpful ringing around to get me some and held them at another store . I was able to go and collect my perfectly fitting slippers

Efficient, quick and reliable

Shop in your new store, that had only been open for two days. The staff were all very friendly and approachable. Great range of clothes, clearly displayed and every size was available. As usual a high quality of garment and for the quality reasonable priced.

They were very different from my original ones I bought … in the fit and the feel…

Whether I am using their click and collect service or shopping in store it is always a good experience. Great quality goods and pleasant helpful staff. A winning combination!

Efficient quick delivery despite being Royal Mail.
I had to sadly return one item to new store in Kingston. Beautiful store with friendly helpful staff - as always !!

I was panicked when I discovered the store situated in the Bentalls centre had closed, especially since I had travelled specifically to visit the shop. However I was delighted to find they had moved across the road and our now situated in Clarence Street. Once in the neatly laid out store I selected some clothes I wanted to try on and an assistant (later Identified as the Store Manager) Gayle came over and offered to take them for me and directed me to the changing cubicle. I also had a scarf that I knew I was going to purchase but didn't want to take into the changing room and she said no problem she would keep it by the till for me. After I had chosen another item to purchase she came over to collect it and take that to the till while I continued browsing and also took the items I didn't want. At the till I chatted with Annabel and Gayle about the new store layout and I congratulated them both on their excellent Customer Service skills. It was a relaxed and pleasant shopping experience without any intrusiveness nor pressure to purchase but there exactly when and if I needed anything. I worked for many years as a Manager in Customer Service and struggled to find staff of this calibre so it was refreshing to know they are still out there 😁 Thank you ladies, keep up the good work. Sue from Witshire