was contacted by feefo on behalf of Halfords to review a recent purchase. I gave the product 4 bars out of 5 in the three categories and this registered as GOOD when I did so. However when I saw... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... Toon meer
Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte melle... Toon meer
We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.
Contactgegevens
GU31 4HT, Petersfield , Verenigd Koninkrijk
- +44 (0) 203 362 4209
- support@feefo.com
- feefo.com
1,2
Zeer slecht
910 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Biased Hand Picked Reviews
Only hand picked reviews by the companies using feefo make the cut. If they fail you and provide crap service they don't send you a link to do a review. Utterly pointless review site, at least I'm able to review your trash service on a proper provider, Trustpilot.
30 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Bryn,
Thank you for sharing your feedback. We understand your frustration, but we’d like to clarify how our system works to ensure transparency.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers. This process is designed to prevent "fake" feedback, which is why our ratings can sometimes differ from open platforms where anyone can comment without proof of purchase.
It’s important to note that we do not allow companies to "cherry-pick" who receives an invite. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. This demonstrates that we value and publish honest feedback from real customers, regardless of the score.
You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and the rules our merchants must follow regarding invite automation.
We take the integrity of our data very seriously. If you have a specific example of a merchant withholding an invite after a genuine transaction, we would be happy to investigate that profile further.
Best,
The Feefo Team
Das ist Fake.
Das ist Fake.
Habe mir div.Herrenhemden eines bestimmten Herstellers gekauft,super Bewertungen zwischen 4,7 und 4,9 von 5,0
Jetzt will ich die Ware bewerten,Bewertungen über Feefo.
Es besteht garnicht die Möglichkeit eine Bewertung abzugeben.
Frage mich wie die Bewertungen zustande kamen wenn man gar keine abgeben kann.
5 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hello Hans-Joachim,
Thank you for bringing this to our attention. We understand your frustration regarding your purchase and want to clarify how our process works to address your concerns about the ratings you've seen.
The reason you don't see an option to leave a review directly on our website is that Feefo is an 'Invite-Only' platform. To ensure all feedback is 100% genuine, we only allow reviews from verified purchasers. You should receive a personal invitation via email shortly after your purchase.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox (and your spam folder) for your review invitation. If you haven't received one, or if you believe there has been a technical error, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Do not trust feefos reviews as they remove 1 star reviews
Had an awful experience with a company called west town cars, so I used feefo to earn people as they are selling death traps, feefo removed all 1 star comments, accused me of not giving enough evidence and that I sighted the consumer rights act....these people should be stopped, do not trust any review via feefo.
1 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Victoria,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can go here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Regards, The Feefo Team
This review platform is a farce!
This review platform is a farce!
Won't allow to post negative review on Auto Trader for a scam sale I been involved in. Absolute joke.
23 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Myosh,
Thank you for your feedback. At Feefo, we are an 'Invite-Only' platform, meaning we only host reviews from verified purchasers. This ensures every rating comes from a genuine transaction, which is why our process differs from "open" sites.
We value all honest feedback—in fact, 5% of all Feefo reviews in 2024 were 1-star ratings. We never block reviews simply for being negative.We take the integrity of our data seriously. To understand our process better, please visit: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
If you have a transaction reference, please email support@feefo.com so we can look into this for you.
Best,
The Feefo Team
No wonder why it has 1.3 stars from…
No wonder why it has 1.3 stars from honest and actual customers, and also why rubbish companies like Delonghi love lying review sites like Feefo!
Feefo sent me a link to review my De'Longhi coffee machine (a very recent, horrific experience), and when I wrote and submitted my review, you can guess what happened! Apparently, they only publish 5-star reviews! The following is what they emailed me. That's why I only trust "Trustpilot" for honest reviews.
"Hi Vahid, unfortunately we were unable to publish your review.
Our moderation team rejected your review for the following reason(s):
Reviews left in the wrong section of feedback form
The feedback about the product and/or service you’re reviewing is in the wrong part of the form.
Don’t worry, though. Get in touch with our Support team, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible.
View our moderation guidelines for more information."
26 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hello Vahid,
Thank you for bringing this to our attention. We understand your frustration regarding the moderation of your recent De'Longhi review, and we want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. Additionally, we never delete reviews simply because they are negative. To provide some context, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, which demonstrates that we value and publish honest feedback regardless of the score.
Reviews are only moderated if they breach our guidelines. Our goal is to ensure feedback is organised so that it is as helpful and accurate as possible for other shoppers.
To help get your voice heard:
Update the form: Once the service feedback is in the service section and the product feedback is in the product section, your 1-star rating will be live.
Review our guidelines: You can visit here to see how our moderation works:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
If you believe there has been a technical error, please contact us at support@feefo.com so we can resolve this for you immediately. We are committed to fairness and ensuring your genuine experience is reflected on our platform.
Best,
The Feefo Team
DeLonghi
ehrliche (schlechte) Bewertungen zu delongi werden nicht veröffentlicht. sauerei
24 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Hans Treichl,
Thank you for sharing your feedback regarding your review. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. We do not suppress negative reviews; however, we do ensure they are placed in the correct category (such as distinguishing between a product fault and a delivery issue). You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile or the status of your specific review.
Best,
The Feefo Team
Reviews are censored and published without consensus
I was asked to write a review for a Haier washing machine. Apparently my review did not comply with the rules (like, I was mixing my review of the product with my review of the service). Instead of letting me change it, Feefo published partially and a critical review became a favourable one. Asked them how to edit it, they send me back at the original link that does not work. Do not trust.
8 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi M.L.,
Thank you for bringing this to our attention. We understand your frustration and we want to clarify how our system handles mixed reviews.
Feefo does not, and cannot, manually edit the text of a review or change a customer's star rating. Our systems are designed to reflect exactly what you enter. We never "censor" negative feedback to make it look favourable; in fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, proving that we value and publish honest, critical experiences.
When a review contains both product and service feedback in the wrong sections, our moderation team may flag the non-compliant part. Because product and service ratings are treated as separate entries, it may appear that only one "favourable" part was published if the other part was flagged for a breach of moderation guidelines. We aim for accuracy, not censorship.
To help get your full voice heard:
Please contact us at support@feefo.com so we can manually reset your feedback link. This will allow you to resubmit your full review with the comments in the correct categories.
Learn more: You can visit here to learn more about our moderation guidelines: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We are committed to fairness and want to ensure your genuine experience is recorded exactly as you intended.
Best,
The Feefo Team.
Feefo est un site mensongère...
Feefo est un site mensongère qui ne publier que les avis totalement positive!
Bande de malonnête, ne vous inquièté pas, les gens on compris qui vous êtes 😁
17 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Supermega You,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best,
The Feefo Team
My review was genuine against Halfords
My review was genuine against Halfords. They decided it was in the wrong category. You sent it me I reviewed it. You denied it because it was negative. You only accept good reviews. It’s a shame because if I see Feefo on a website I’m going elsewhere.
17 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Graham,
Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our guidelines, such as sharing a service or delivery experience in a specific "Product" review area. This ensures that shoppers looking for product quality aren't seeing feedback meant for the courier or the store staff, and vice versa.
Our goal is to ensure your feedback is helpful, compliant, and most importantly visible.
Check Your Inbox: Please look for an email from our moderation team. It will explain why the review was flagged and provide a link for you to make any necessary adjustments so it can be published.
Technical Support: If you believe there has been a technical error with how your rating was recorded, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
Learn More: If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We are committed to fairness and transparency, and we want to make sure your genuine experience is shared correctly.
Best,
The Feefo Team
Dodgy as only allows positive feedback
1 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi there,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works.
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best, The Feefo Team
I have come to the personal opinion that the Feefo review process may not be honest.
UPDATE______ UPDATE
Since posting the review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed my single one star to a 5 star ranking
UPDATE END ______ UPDATE END
I submitted a review of a Currys' product purchased from Currys which highlighted flaws with the product
I was sent a message by Feefo saying thet my review was submitted under the wrong section so would not be published until I edited my submission (see copy of message below). In the message Feefo stated that it was replying "ON BEHALF OF CURRYS" and used the Currys logo in its reply.
I checked this claim and THE REVIEW WAS SUBMITTED UNDER THE CORRECT SECTION so I am unable to "EDIT" it under a different section. The only way I can edit it is to REMOVE THE CRITICSM of the Currys ' product.
I have sent several emails to Feefo with screenshot evidence that the review has been submitted correctly. Feefo has not addressed this issue or come back to me and has not published my review.
In the light of these facts I have come to the personal opinion that the Feefo review process may be flawed and in the worst case may not be honest.
I would welcome an explanation from Feefo about this and am happy to change my personal opinion if Feefo demonstrates that the evidence I have submitted that shows my review has been correctly submitted is wrong of false.
UPDATE______ UPDATE
Since posting review below as of 08/01/2026 I have discovered that on its own review site Feefo has seemingly removed all the text in my review leaving only my posting name and the date of purchase of the item in the headline.
Worst of all it has changed the single one star raking to a 5 star ranking
UPDATE END ______ UPDATE END
RESPONSE TO FEEFO ____ START
After around 20 weeks of my leaving a review Feefo has respond.
My personal view of its response below is that it is an attempt by Feefo to "whitewash" my complaint and position itself as a concerned organsition. I do not hold that view as my personal experience makes me beleive otherwise. At the time of my leaving my review I had in fact contacted feefo (but not withough dificutly) and after much effort and waiting for a response sent it the details it now requests - NOTHING HAS HAPPENED
The facts are plain I left a one star review about one of its clients. The Feefo system seemngly changed this review by deleting the bulk of my text leaving only an insipid non crtitacl comment and changed my 1 star rating to a 5 star rating. At NO TIME DID FEEFO ATTEMPT TO CONTACT ME. MUCH WORSE I CAN FIND NO WAY TO EASILY DELETE THE FALSE REVIEW.
HENCE MY PERSONAL BELIEF IS THAT FEEFO'S REPSONSE BELOW TO MY NEGATIVE REVIEW IS MORE LIKELY MOTIVATED NOT BY A DESIRE TO MAKE THINGS RIGHT BUT MORE BY A DESIRE TO DEFEND ITS IMAGE BY USING THE RESPONSE TO ESTABLISH SOME POSITIVE PR NARRATIVE SO AS TO COUNTER MY NEGATIVE REVIEW.
RESPONSE TO FEEFO ____ END
THE EMAIL SENT BY FEEFO ON BEHALF OF CURRYS
"Feefo separates feedback into two sections: a service review and a product review. It appears that some of your service-related comments were submitted under the product section or vice-versa, which may be causing confusion.
You can easily edit and resubmit your review by using the same link you originally received to leave feedback. This will allow you to place your comments in the appropriate sections so everything is displayed correctly.
If you need any assistance with this, feel free to let us know.
Thank you for helping others.
On behalf of Currys"
29 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hi there,
Thank you for your review — and we're sorry you've run into difficulties using our platform. That’s not the experience we aim to deliver.
To help resolve this quickly, could you share a few details with us at support@feefo.com?
The email address linked to your review request
Any screenshots or error messages
The approximate date/time the issue occurred
Our technical support team will investigate and get this sorted as soon as possible.
Thanks again for highlighting this — your feedback genuinely helps us improve.
Best wishes,
The Feefo Team
Absolute crap refuse to post negitive…
Absolute crap refuse to post negitive reviews stating posted in wrong segment???? WTF
2 januari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Mark,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works.
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best, The Feefo Team
Stop emailing me
Stop emailing me asking me to review without an option to unsubscribe
25 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hi Ben,
Thank you for taking the time to share your feedback. We sincerely apologise that your recent experience with Feefo did not meet your expectations. We highly value customer input as it helps us improve.
Please reach out to us at support@feefo.com, and a member of our team will be glad to assist you in resolving this matter.
Kind regards, The Feefo Team
ridicoli candy e feefo
ridicoli candy, che per un kit di inversione apertura frigo (non fornito all'acquisto) mi stanno facendo aspettare dal 26 novembre 2025 (state estraendo il ferro dalle miniers????) e siamo oramai a natale, ancor più ridicoli quelli di feefo che chiedono recensioni e quelle di mer** non le pubblicano
22 december 2025
Review zonder uitnodiging
Yep, they reject bad reviews for made up reasons
Yep, Feefo is a useless load of BS & should not be trusted. I physically went to Halfords and bought the Laser locking wheel nut removal tool, then gave it a bad review on Feefo when Halfords asked for one, because it didn't fit my car so was useless.
Feefo rejected my review, claiming:
"Our moderation team rejected your review for the following reason(s):
Item not received
Looking at your feedback, it seems you’ve not received the product you’re reviewing yet.
Don’t worry, though. Get in touch with our Support team via reviewer (at) feefo.com, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible."
I have sent multiple emails to say their response is rubbish & got these responses back:
"The review was rejected due to the fact that the comments were not relevant to the product (we only ask for product feedback for Halfords and not service feedback)
You said in the review - Can't comment on quality as neither of them fitted my 2011 Jaguar XF wheel nuts, so was a wasted purchase"
and then:
"Essentially this would be seen that the wrong item was sent, which would be a service issue. Do you have any further information to show that the right product was ordered? If you can send that over we can take another look for you."
Dont buy this tool or believe Feefo
Laser Locking Wheel Nut Remover 2pc
18 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hi,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Feefo only accepts postive reviews
As per other people's experience, following a prompt from Feefo, I posted a negative review for a Hoover Condenser dryer which broke down and needed various repairs after only 16 month's use.
Feefo rejected my review of a poor quality product.
15 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hello Miles,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Waste it time writing a review…
Don't understand why anybody would waste their time trying to send a review via the site. I fell for it because I thought it couldn't possibly be as impenetrable third time round.
12 december 2025
Review zonder uitnodiging
Sneaky
Sneaky, disingenuous company. I wouldn't trust any Feefo review after my experience. I rated a Smeg cooker poorly (awful design, sticks out into the kitchen with an ugly gap between it and the wall because there's no allowance for the space the gas hose takes etc.etc.) but as many others have reported, the review was rejected on the basis of "information in the wrong place".
It seems that Feefo only accept positive reviews so can't be trusted.
Edit: ... and based on the reply below they are also adept at dodging the question. "We don't change reviews [because we don't accept the negative ones anyway]".
1 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hi David,
Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant for all shoppers. If you'd like to know more about our moderation guidelines and how they work, please visit here:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining the specific reason for the rejection.If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
How these can operate in the UK is…
How these can operate in the UK is beyond me, it is simply a fake review site! The review are false and no matter what review a customer gives, Feefo just change it to 4 or 5 stars! This must be against trading standards rules. Do not sue any company based on Feefo ratings
10 december 2025
Review zonder uitnodiging
Antwoord van Feefo
Hi Neil,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.