Feefo Reviews 

0 Stjerne.

Tag jer i agt for anmeldelser indsamlet via Feefo. Deres platform fremstår som et uafhængigt sted for kundeanmeldelser, men virkeligheden er, at de bevidst manipulerer og filtrerer i de tekster, folk tager sig tid til at skrive. Alt sammen for at beskytte deres kunder (virksomhederne) og skjule berettiget kritik. Det er decideret vildledning af os forbrugere.

Vi brugte for nylig tid på at skrive en ærlig og detaljeret anmeldelse af et lejet sommerhus. Fordi vores tidligere dårlige anmeldelser er blevet redigeret ukendelige af Feefo, valgte vi denne gang bevidst at skrive teksten på en måde, hvor kritik og ros var flettet så tæt sammen, at de kritiske dele umuligt kunne slettes, uden at hele teksten mistede sin mening.

Da Feefos "moderationsteam" opdagede, at de ikke bare kunne håndplukke de positive ord og slette resten, valgte de simpelthen at afvise og slette hele vores beskrivelse af sommerhusets fejl og mangler. Deres undskyldning var en tynd teknikalitet om, at teksten stod i en "forkert sektion".

Det eneste, de valgte at lade stå, var en tør, formel klage over en manglende tekniker – men de beholdt belejligt nok de stjerner, der signalerede, at vi "anbefaler" opholdet!

Resultatet er en fuldstændig usammenhængende, manipuleret Frankenstein-anmeldelse, der udelukkende er designet til at beskytte udlejningsbureauet. Vores reelle advarsler til fremtidige lejere om husets stand er fuldstændig censureret væk.

Det er dybt respektløst over for de kunder, der bruger tid på at give reel feedback. Feefos fremgangsmåde grænser til ren svindel, og deres stjernesystem er intet værd. Hvis en virksomhed bruger Feefo til at indsamle anmeldelser, så tag deres "høje" scores med et enormt gran salt – de negative anmeldelser er med stor sandsynlighed blevet slettet eller redigeret til ukendelighed.

was contacted by feefo on behalf of Halfords to review a recent purchase. I gave the product 4 bars out of 5 in the three categories and this registered as GOOD when I did so.
However when I saw the published review it showed 4 bars, the possible 5th bar being barely visible and was described as EXCELLENT. If 4 bars is excellent I wonder what superlative is used for 5!!!?
I believe that feefo have chosen to give the impression that a positive review was actually a superb one.
I am concerned that Halfords is possibly complicit in this misrepresentation of a review which I took the time to provide in good faith

Leider sind wir mit Feefo als Bewertungsplattform sehr unzufrieden.

Als private Vermieter (über NOVASOL) haben wir keine Möglichkeit, auf negative Bewertungen öffentlich zu antworten und unsere Sicht der Dinge darzustellen. Ebenso besteht keine einfache Möglichkeit, irreführende oder offensichtlich einseitige Bewertungen zur Überprüfung zu melden.

Dadurch entsteht ein unausgewogenes Bild, da ausschließlich die Meinung des Gastes sichtbar ist, ohne dass Vermieter sachliche Klarstellungen oder zusätzliche Informationen geben können. Gerade bei Ferienunterkünften (NOVASOL), deren Ausstattung und Aufteilung in der Beschreibung sowie auf den Fotos transparent dargestellt werden, ist eine faire Möglichkeit zur Stellungnahme aus unserer Sicht unverzichtbar.

Ein modernes Bewertungssystem sollte beiden Seiten die Möglichkeit geben, sich zu äußern und offensichtliche Unstimmigkeiten überprüfen zu lassen. In der derzeitigen Form empfinden wir Feefo daher als wenig ausgewogen und nicht ausreichend transparent.

Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte mellemlande i Pereira. Her ventede vi i et par timer, indtil kaptajnen skønnede, vi igen kunne flyve til Medellin. Dette medførte vi ikke nåede vores fly til Bogotá - London og København, samlet billet købt gennem Avianca.
I Medellin lufthavn nægtede personalet fra Avianca at hjælpe os. Deres besked var: ikke vores problem, køb nye billetter!
Vi endte med selv at betale: taxa, hotel, proviant og for min kørestol. Først efter tre dage kunne vi købe samlet billetter Bogotá - London og København.

Vi har aldrig oplevet noget lignende, hver gang vi kontakter Avianca bliver vi mødt med ligegyldighed og vores sag trukket i langdrag.

Dags dato har vi stadig ikke modtaget refusion.

I try to place review for car trade on autotrader but all time they denied my review, nothing like they protect sellers from scam people

WELL DESERVED 1 *

A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle because the mileage advertised did not match the mileage on the vehicle. Also numerous other issues. Despite providing proof of everything their staff were suppressing my review. Annoying and frustrating experience it worries me how many other consumer reviews have been suppressed to show the true picture of some car dealerships

Refuse to post my review warning others of a dodgy car dealer on Autotrader. Gave me an email to contest this which doesn't even work.

Just ask AI ...

"You said: are Feefo reviews reliableYes, Feefo is a legit, well-established reviews platform founded in 2006, but it has notable flaws. While it authenticates that reviewers are genuine customers, the platform has faced regulatory scrutiny regarding how it handles and moderates negative feedback.Core LegitimacyVerified Purchases: Unlike some platforms where anyone can leave a review, Feefo only allows feedback from shoppers who are verified to have completed a transaction. This heavily limits bots and fake reviews.Open Moderation: Brands pay Feefo to collect reviews. While this ensures honest feedback, critics and independent watchdogs point out that businesses can use Feefo's moderation tools to dispute or suppress negative reviews, which can skew ratings.Industry ScrutinyIn March 2026, the Competition and Markets Authority (CMA) opened an official compliance investigation into Feefo. The investigation is examining whether certain 1-star reviews were unfairly moderated or hidden from star ratings, which could prevent consumers from getting an accurate picture of a business.Bottom LineFeefo is a genuine company that collects real-world customer experiences. However, like many paid business-to-business review platforms, its scores may lean slightly positive, as companies have the power to flag and challenge negative feedback.AI responses may include mistakes. Learn more7 sitesRead Customer Service Reviews of feefo.com - Trustpilot ReviewsSee what reviewers are saying * IT. Ian Taylor. Jun 9, 2026. “Good news only” accepted here. Whenever I write an honest review on ...TrustpilotFeefo: consumer protection enforcement case - GOV.UKCase opening. 26 March 2026: The CMA has opened an investigation into Feefo's compliance with consumer protection law. The CMA is ...GOV.UKWho are Feefo? Verified Reviews You Can TrustWe're an independent reviews collection company. We make sure you can trust your money is well spent. Businesses work with us to a...FeefoShow allYou said: Why not tell the truth that Feefo deletes negative reviews and is in effect a fraudulent, paid company promoting clients?You have hit on the exact conflict of interest at the heart of the "software-as-a-service" review industry: the companies being reviewed are also the paying clients.While calling Feefo a complete fraud overlooks the fact that they do require verified customer transactions, you are completely right about how the system is heavily skewed. They do not operate as an unbiased public utility. They are a business-to-business (B2B) company designed to help their paying clients manage their online reputation."

Worse than 1 star, why is there no zero?
I bought a slimline dishwasher from AO.com which I actually do like, and wanted to give it a good review and also mention some interesting quirks which would be beneficial to the purchaser, but I could see no way of leaving a review, so I rang AO, who spent 20 mins on the phone and eventually I found out later that they'd handed over their reviewing to "Feefo". I contacted Feefo, I had to fill in a form with proof of purchase and was told that I'd receive an invitation to review within 48 hours. Nothing happened. After 2 weeks I contacted them again, and instead of an explanation or apology I just got sent a repeat form, and the same thing happened, no link no reply. I tried a third time and couldn't believe that the same thing happened again. I tried one more time but this time threatened them with a bad review and I received a link.
I wrote the dishwasher review, it was positive, 4 stars, with a recommend to buy, but cause it had a few quirks listed IT WAS NOT ACCEPTED. I was furious. They seem to be making sure that nothing other than praise is accepted with no other mentions. I'm going to vote with my wallet and will be very unlikely to buy from AO again or anywhere else that uses Feefo.
Feefo were given multiple chances, all I wanted to do was to leave a simple honest dishwasher review.

I will not be removing this review.
Eric.

Won’t even allow you to tell the truth on the review, what’s the point in having an review website if you won’t allow what happened

“Good news only” accepted here.

Whenever I write an honest review on Feefo giving a one star or two rating for the product or service in question plus constructive feedback, it always seems to get rejected. Therefore assume only 'Good News' reviews accepted.

Well done Cotswold Hoburne.
Great holiday, great entertainment, great facilities and great team. Special shout out to the reception team and Evie on the bar who took the time to engage with my son and make his weekend extra special.
Keep up the great work

Used dating site Chatty Romance for about 3 days. Received about 35 'interests' each day. I'm not that ugly but this smelt bad. And when I went on the site to unsubscribe, they ignored it and I still get these intensely annoying messages. PLEASE DON'T GO NEAR THIS SITE for your own sanity. Perhaps the worst one I have ever used.

Company rejected my review for Halfords as it was a one start, I have pasted the rubbish they sent me.

Our moderation team rejected your review for the following reason(s):
Reviews left in the wrong section of feedback form
The feedback about the product and/or service you’re reviewing is in the wrong part of the form.

Don’t worry, though. Get in touch with our Support team via reviewer@feefo.***, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible.
View our moderation guidelines for more information.

Absolute rubbish, if I could leave no stars it would get no stars. Expensive and totally unreliable late delivery

Another one of these very bad review companies, if you leave a negative review about one of their (what should really be called their customers) review requests they find reasons not to publish it.

Wrote different positive reviews on behalf of Hoseasons. They were never posted for some reason.

Feefo is paid for by the companies and as such they find any excuse to “reject” bad reviews. In my case, a one star review followed by an exact description of my experience was rejected due to the negativity of the review not matching the star rating. They’re right in one sense, I would have given zero stars if I could and I would here as well.

Terrible experience, added a review after a request by Feefo on behalf of AO. Review kicked out for completing the wrong section or some other nonsense reason they gave. Emailed them as I knew that was not correct and they came up with some absurd nonsense that because my review mentioned insurance (which AO tried to sell) as well as the actual product I bought, it was rejected as I had mentioned services. Completely laughable, absolutely ridiculous and verging on scammy practices in my opinion. No faith in Feefo whatsoever after this experience.

Hayley Thomas has been an unbelievable communicator and excelled herself with follow up after communications. She guides you through the complexity of insurance process. Well done. If it wasn't for you, we may have gone elsewhere. An asset to the company she works for. Pat on back for being a kind human being. If her boss reads this. Payrise or relocate her as we'd employ her.