Feefo Reviews 

I submitted a 1-star review with written feedback about my experience. I have since received an email stating that my review was published, however the version displayed is showing as a 5-star rating and my written comments are missing.

I did not change my rating or remove my review text. What has been published does not match what I submitted.Effectively, they changed a negative review into a positive one.

I am raising this because it appears there may be an issue with how reviews are being recorded, moderated, or displayed. I would appreciate transparency on how my original submission was handled and why it differs from what is now visible.

Ho fatto numerosissimi acquisti su Unieuro e volevo fare delle recensioni ma non è stato possibile direi impossibile....mi dicono che inviano un link per poterla fare ma non mi è mai arrivato nulla.....credo che Unieuro dovrebbe cambiare sistema questo di sicuro non funziona non è pratico.... molto molto deluso da entrambi ......mi chiedo se questo sistema sia fatto apposta...mha

Supposed to be verified reviews by people who have brought a product or used a service , enables people to leave 1 star reviews who have never brought anything nor used a service , total lack of credibility allowing disruptors to upset your business.

I'll never trust this company again. They basically work as PR for their clients and censor negative reviews whilst hiding behind their absurd moderation policy.

Be careful with Feefo, as present themselves as independent review platforms like Trustpilot or Google, but in reality may mislead consumers with manipulated or selective reviews.
Some of these platforms appear to promote poor-quality or dishonest businesses while refusing to publish legitimate negative reviews. This creates a false image of trustworthiness and can mislead customers into dealing with companies that are not reliable at all.
In many cases, genuinely good companies do not need artificial reputation management or filtered review systems, because real customer experience naturally reflects the true quality of the business.
Always check reviews across multiple independent sources before trusting any company.

Emailed directly from them regarding a purchase from one of the companies they worked for.
It was a new computer but on set up it was clear the computer had been used elsewhere (already had someone else’s password set up)
Obviously my review was not very good but polite and to the point as customer service were no help at all.
They refused to publish it as they said I’d written review in wrong box……. There was only one box !!!
Like virtually every other review on here, do not trust anything recommended by them. Just sharks!!

Do not trust any of their reviews. I was ripped off by the Barmy Army (who use feefo as their official review page), so I left a 1 star review. They asked me for proof which I sent and now the review has disappeared. Dont trust Feefo and dont trust the Barmy Army

Trust pilot is the genuine true site to judge the trustworthiness of companies. I buy from several companies who big up their feefo score, as some suggestion as to their decency. I haven't received a feefo invitation from any of these companies who include them on their websites for over 5 years now. The feefo policy of making you wait for 4 weeks before requesting an invation means I've moved on and forgotten about the purchase by the time I can interact with it.

Trust pilot is genuine, and real. Feefo are manipulating reality and present a flawed appraisal of trustworthiness as a result.

Appalling company. Under government investigation for being so dodgy

Jeg ville aldrig spilde min tid på at skrive en anmeldelse for Feefo igen, og jeg vil aldrig tro på nogen af ​​de anmeldelser, de udgiver.

Feefo refused to put my 100% truthful review on autotrader who they are in conjunction with. Found out today an investigation is ongoing on with the CMA . The CMA is investigating whether a number of 1-star reviews – which were moderated by Feefo Limited – were not published on Autotrader’s platform, and were not counted towards star ratings, therefore denying consumers a fully rounded picture of other customers’ experiences. If feefo hadn't of blocked negative reviews, I wouldn't have bought my car from R&R Motors Bedford LTD, as they have sold me an unroadworthy car and after 3 days that they are refusing to refund me my money.
****update***
Feefo emailed me as I complained and they told me to take out the part where I said I had rights under the Consumer Act 2015 and that I had contacted the Motor Ombudsman and they would publish it. I wasn't comfortable being manipulated on what i could or could not say. But I did to get my review published and they are still refusing to publish , even after taking out everything they asked of me. I have had no alternative but to complain to the CMA myself.

I recommend that you ignore feefo reviews. I just gave 2, one good and one bad. Guess what? You got it - they published the good review, but not the bad one. Waste of time!

In my experience, the service was very unprofessional. It was extremely difficult to get any meaningful support from customer service, and I spent a long time on the phone without getting my issue resolved. Communication was poor and the overall experience was frustrating. Based on my experience, I would not recommend this company.

I wouldn't waste my time doing a review for Feefo ever again and will never believe any review they publish. I was asked to review a holiday company who act as agents for holiday accommodation. However, due to the fact that I had some negative things to say I received a reply from Feefo stating my review would only be partially published due to some of its content. They only published the parts that were acceptable to them. They didn't publish my 1 star rating or the polite negative comments I put. I wouldn't believe any of their reviews as they don't give the all round picture only what they think are the best bits.

Écrire un commentaire négatif sur le site feefo.com est une perte de temps.

Unwanted e-mails even after unsubscribing for something I never subscribed to in the first place. Also this company is currently under investigation from The Competition and Markets Authority

Don't trust Feefo reviews at all!

They refuse to publish your reviews, both positive and negative for FALSE REASONS.

I had 2 refused for Iceland foods for multiple items for these reasons:
Irrelevant content
Reviews left in the wrong section of feedback form

I literally left reviews for specific items about those specific items!

They didn't even say which reviews the refusals were for, but either way, I left reviews for frozen chicken items and hash browns... and they were honest reviews, most 5 stars, one 2 stars.

And many people say they refuse reviews for various false reasons.
Some only had positive approved, some wouldn't accept critisism.

You cannot trust their reviews at all as they don't publish genuine reviews!

Appalling!

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they argued that we never gave them 2-3 months written notice hence the auto contract keep renewing for years until we tell them! Bloody hell! They added absolutely 0 value as not a single time any ac manager got in touch. Such a poor services, stay away from Feefo guys!

We have a very unpleasant experience with WayRentaCar in Antalya. When asked by Feedo to write the review, it was rejected. It looks they accept only the positive reviews. Obviously they work for rental companies.