was contacted by feefo on behalf of Halfords to review a recent purchase. I gave the product 4 bars out of 5 in the three categories and this registered as GOOD when I did so. However when I saw... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... Toon meer
Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte melle... Toon meer
We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.
Contactgegevens
GU31 4HT, Petersfield , Verenigd Koninkrijk
- +44 (0) 203 362 4209
- support@feefo.com
- feefo.com
1,2
Zeer slecht
910 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is truly a terrible platform.
This is truly a terrible platform.
In short, around 70 days ago I bought a car from a seller I found through Autotrader. However, the car turned out to be faulty, so I returned it. Initially, the dealer said they would fix it, but afterwards they kept stalling me with various excuses. Because of this, I had no choice but to escalate the matter to the relevant authorities. I filed a court claim and won the case.
As of now, even after approximately 70 days, I have still not received either my car or my money back.
Due to this bad experience, I wanted to leave a review for this dealer on Autotrader. Unfortunately, Autotrader works with this useless platform called Feefo. No matter what I do, I cannot get my review published. They keep removing it for various reasons and fail to clearly explain why.
At first, they deleted my review claiming that since the matter had been escalated to legal authorities, I could not leave a review during an ongoing court process. However, even after the court case was concluded, and it was proven with a court judgment that I was in the right — and despite me sharing this evidence with them — they still refused to publish my review. They say this is part of their internal procedures.
If it is, this is an extremely unreasonable rule, as it effectively hides real customer experiences from other users, even when those experiences have been confirmed by a court decision.
Afterwards, I submitted another review without mentioning the court case, and it was removed again. When I tried to contact them, their customer service representatives didn’t even seem capable of basic communication — they couldn’t even properly greet in their emails, let alone provide clear responses. They failed to give proper answers to my messages.
It feels like they remove genuine customer reviews based on dealer requests, as if they are afraid of them. I hope Autotrader stops working with this ridiculous company as soon as possible.
They are truly beyond terrible.
23 maart 2026
Review zonder uitnodiging
Antwoord van Feefo
Dear Gökhan,
Thank you for sharing your feedback. We genuinely empathise with the difficult situation you have faced with your vehicle purchase and the frustration this has caused.
We would like to clarify the moderation process to ensure you have a clear picture of why your reviews were handled this way. Our standard content moderation guidelines, which all users agree to when submitting a review, mean we are often unable to publish content that refers to legal proceedings or court claims. This is a standard procedure designed to ensure reviews remain focused on the service experience rather than complex legal disputes.
Regarding your specific case, a version of your review was successfully published on 10 April once the legal references were removed. However, on 13 April, we received an email from you confirming that your dispute with the dealer had been settled and specifically asking us to delete your comment. As we are a consumer-led platform, we honoured your direct request to retract the review.
We do not remove genuine, compliant reviews simply because a dealer asks us to; we only take such action if the content violates our guidelines or if the reviewer themselves requests it.
We are sorry that the initial process felt restrictive. We are constantly reviewing our procedures to ensure they are fair for consumers while remaining within our safety frameworks. If you would like to read more about these rules, you can find them on our content moderation page.
Best regards,
The Feefo Team
Absolute joke of a website
Absolute joke of a website. They conveniently removed most important part of my feedback to make it look better and then posted it of course but this what they posted is an actual lie (as what they removed was a key information). Do not trust them under no circumstances.
19 maart 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi there,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Sito inutile e non affidabile
Ho fatto una recensione negativa su un prodotto Miele (duoflex cat and dog) comprata da Unieuro. Recensione secondo loro pubblicata parzialmente e invito a rivedere il testo.
Per nulla seri e affidabili, tutelano i grandi marchi a scapito del consumatore.
12 maart 2026
Review zonder uitnodiging
Antwoord van Feefo
Hello Fabio,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Clipstone park car sales - Shaun outstanding service
⭐⭐⭐⭐⭐
We recently purchased a Hyundai i10 automatic from Clipstone Park Car Sales, and I can’t recommend salesman Shaun highly enough.
We found the car on AutoTrader and left a message late one evening. Shaun rang us back immediately, and we arranged to meet him the following day to view the car. From the very first contact, he was incredibly friendly, helpful, attentive, and knowledgeable.
Shaun was fantastic with my son and gave him so much confidence. He encouraged him to take the car out for a test drive, happily sitting next to him, offering reassurance and plenty of praise. The whole process felt informative, calm, and very reassuring.
A week later, Shaun personally delivered the car to our home. He helped set up the tax, explained all the paperwork clearly, and talked us through the service history and previous owners in a very professional manner.
Overall, Shaun made my son’s first car-buying experience genuinely brilliant. We couldn’t have asked for better service and would highly recommend him to anyone looking to buy a car.
Dawn and Charlie Smith
27 februari 2026
Review zonder uitnodiging
Manipulate reviews, do not trust!
they claim to be a true review website from real people, yet they manipulate your review and make it far more favourable for the company. I merely stated my washing machine was faulty and unusable and gave it a 1 star yet they deled what I stated and changed it to a 3 star review. do not trust Feefo!
3 maart 2026
Review zonder uitnodiging
Antwoord van Feefo
Hello Cris,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Time waster !!
“It is a platform that collects reviews on behalf of various companies from which you may have made purchases.” Thats how they introduced their company. My experience tells me - They are totally dishonest, manipulated and bent the fact to hide the true criticisms.
I had received 2 emails to write my reviews after a purchase for 2 companies. One said my review was in the wrong column and not published. The other one said I had not yet received the product so ignored my comments !! If you are committed to fairness and transparency like you claimed, simply publish everything on the purchasers review !!
The companies would not receive the true reflect on their products and services. Save your breath. What a Time waster!!
Reply : I am not wasting one more minute to deal with companies like yours. 87% not 5% of your reviews here is 1 stars explained it all !!
18 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Monita,
Thank you for sharing your feedback. We understand your frustration regarding the moderation of your recent reviews and would like to clarify how our platform works.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which ensures that every review positive or negative comes from a real customer experience.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. Reviews are only flagged if they breach our moderation guidelines, such as sharing a service experience in a product-specific area. This is why you may have been informed a comment was in the "wrong column"; our goal is to ensure shoppers find relevant information in the correct place. You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would love to discuss any specific concerns you have regarding these reviews. Please feel free to reach out to us at support@feefo.com so we can investigate and resolve this for you immediately.
Best,
The Feefo Team
Feefo ou les pipoteurs
Feefo ou les pipoteurs. Ne répondez pas à leurs demandes d avis, ils les modifient pour qu ils soient tous positifs. C'est à cause des ce genres de personnes que l humanité part en cacahuète, les gens qui vendent leur intégrité pour de l argent prêt à raconter de la m...à tout le monde.
28 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Rico,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment.
In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works.
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best, The Feefo Team
Feefo is totally rigged.
This Feefo review company is totally rigged, and it's done so blatantly.
I was sent an email from them, asking me to write a review for my experience with Laptops Direct.
I gave them 2/10 and wrote a long explanation, detailing my reasons.
I instantly received and automated email saying that they had rejected my review. They couldn't even have read it. Their algorithm simply detects a low score and rejects the review according to that.
I edited the wording of the review, but received another email of rejection. Just because the score I gave was low.
28 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Jonathan,
Thank you for bringing this to our attention. We understand your frustration regarding your experience and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete or reject reviews simply because the score is low. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
To ensure all feedback is helpful and compliant, we utilise a combination of human and automated moderation processes across all reviews. While our automated system provides instant feedback, it does not filter by score. Instead, it flags content that may breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area, or the use of sensitive personal data. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments.
If you believe there has been a technical error with your rating or the flagging of your comments, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Feefo's biz practice is to protect their clients from bad reviews thru managerial techniques
If you leave a bad review of a company, as I did for Buyitdirect, Feefo will reject the review, giving arbitrary internal policy reasons. I suspect if I left a good review, none of these bureaucratic reasons would apply.
You cannot edit the review to comply with their arbitrary bureaucratic hurdles. But you can contact their support team via email to begin a process to get the review edited to their satisfaction. I haven't done this, as I don't want to waste anymore time on this than I already have. Judging by other reviews, it would be a waste of time anyway. The point is to create an exasperating process that will inevitably cause a sensible person to admit defeat and give up.
In short, Feefo has delivered for it's client Buyitdirect, by creating bureaucratic friction which lowers bad reviews protecting Buyitdirect from legitimate criticism.
27 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Gerard,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
Why Reviews are Flagged: We never reject reviews simply because they are negative. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Moderation typically only occurs if a review breaches specific guidelines, for example: when service or delivery feedback is placed in a product-specific review area. This ensures shoppers looking at an item see feedback about the item itself, while service issues are directed to the merchant's service profile.
Integrity of Your Voice: We want your legitimate criticism to be seen, provided it meets the moderation standards that apply to all our reviews, regardless of their sentiment.
Simplifying the Process: We are committed to fairness and transparency. You can visit here to learn more about our moderation guidelines and how the process works:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
Best,
The Feefo Team
Helping BAD companies trick future…
Helping BAD companies trick future customers. In this case it’s British Airways. I’ve received no review link for my experience. Had to formally request one. Companies can cherry pick who responds. Trustpilot much better.
22 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Anon Anon,
Thank you for sharing your feedback. We understand your frustration and we want to clarify how our system ensures a fair representation of every customer's experience.
At Feefo, we operate as an 'Invite-Only' platform. This means we only collect reviews from verified customers after a transaction has occurred. Rather than allowing companies to "cherry-pick" who responds, our system is designed to trigger invitations automatically to ensure every voice has the opportunity to be heard.
We value and publish honest feedback, regardless of the score. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. This demonstrates our commitment to showing the full picture including negative experiences to help future customers make informed decisions.
Integrity and Moderation: We take the integrity of our data very seriously, and our process is built to prevent businesses from filtering their feedback. You can visit here to learn more about our moderation guidelines and how we maintain an impartial environment: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take these matters seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile or your missing invitation; please contact us at support@feefo.com so we can investigate this for you immediately.
Best,
The Feefo Team
Poor management, allows fake reviews
I am extremely disappointed with Feefo. They allow fake reviews to be posted without any verification, which completely undermines trust in their platform. This is directly affecting my business and sales, as potential customers are being misled by false feedback. A review system that doesn’t verify authenticity is harmful for both businesses and consumers.
19 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Adeeb,
Thank you for sharing your feedback. We understand how vital it is for a business to have a review profile that accurately reflects its service, and we want to clarify how our system protects against the issues you’ve mentioned.
To ensure the integrity of the feedback on our platform:
Our 'Invite-Only' Model: Unlike open platforms where anyone can post a comment, Feefo is strictly an invite-only platform. This means we only collect reviews from verified purchasers who have had a genuine transaction with a business. This system is specifically designed to block "fake" reviews and ensure that every rating comes from a real customer.
A Fair Representation: We take the integrity of our data very seriously and do not filter for sentiment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. This demonstrates that we value and publish honest feedback—both positive and negative—provided it is authentic.
Transparency in Process: Our goal is to provide a trustworthy environment for both businesses and consumers. You can visit here to learn more about our moderation guidelines and how our verification process works to prevent misleading feedback:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We would be happy to discuss any specific concerns you have regarding your profile or suspicious activity you believe you’ve identified. Please contact our team so we can investigate this for you.
Best,
The Feefo Team
Unfair moderation of genuine reviews
Unfair moderation of genuine reviews
I submitted a factual negative review about a purchase from Currys after the item was delivered and inspected. Feefo partially rejected it, claiming the product had “not been received,” which is simply untrue.
After this, I checked Trustpilot and found many similar reviews describing the same issue — negative but genuine feedback being blocked using the same reason.
This raises real concerns about Feefo’s impartiality. A review platform should reflect all customer experiences, not just positive ones for paying clients.
20 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Neo Pavlou,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We are committed to ensuring that every voice is heard, provided it is directed to the right place:
Service vs. Product Reviews: A common reason a review is flagged as "not received" is when feedback about a delivery or service experience is submitted in a Product-specific review area. Our guidelines require these to be kept separate so that customers get clear, relevant information about both the item itself and the retailer’s service.
A Platform for All Feedback: We value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we do not filter out criticism for our clients.
Our Commitment to Integrity: Our goal is to ensure feedback is helpful and compliant. You can visit here to read our full moderation guidelines and see how we maintain an impartial environment for all consumers:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining the specific reason for the adjustment.
If you believe there has been a technical error or that your review was categorised incorrectly, please contact us at support@feefo.com so we can investigate this for you immediately. We are committed to fairness and transparency.
Best,
The Feefo Team
It appears that it is easier for a seller to have an unfavourable review removed than for a customer to share a negative experience.
From my personal experience, the Feefo process appears to enable sellers to challenge and temporarily remove negative reviews. In my case, after the seller reported the review, I was asked by the platform to provide documentation to verify my purchase. Once I supplied the requested evidence, the review was reinstated. However, it was removed again shortly thereafter, this time without any prior notification or explanation.
I firmly believe that prospective customers have the right to freely access and consider the experiences of individuals who have previously engaged with a particular seller. Transparency in published reviews is an essential element in enabling consumers to make informed decisions. Any practice that results in the disproportionate removal of negative feedback risks undermining public trust and may contribute to a misleading representation of customer experiences.
17 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Timaila,
Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers. This verification is essential to maintaining a platform that both consumers and businesses can trust.
To address your concerns regarding transparency:
Our Commitment to Honesty: We value and publish feedback regardless of the score. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, highlighting our commitment to showing the full spectrum of customer experiences, not just the positive ones.
Moderation Policy: Reviews are only temporarily hidden if they are flagged for a specific breach of our guidelines (such as containing personal data or being under a formal dispute). You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works.
Data Integrity: We take the integrity of our data very seriously. If a review was reinstated and then removed again without explanation, we want to investigate why that happened to ensure our process was followed correctly.
We would be happy to discuss the specific details of your experience and look into that merchant's profile for you. Please reach out to our support team so we can provide a clear explanation for the second removal.
Best,
The Feefo Team
Following my earlier review of Olaplex…
Following my earlier review of Olaplex Serum Oil, Feefo responded to my review and followed up with emails requesting more information. I had since purchased an authentic item from another company so took photographs of both items explaining the differences of a water based product compared to the oil and the details on the bottle. Needless to say, no response from Feefo so again advise you to avoid using them.
5 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Julie,
Thank you for your follow-up and for taking the time to provide such detailed evidence regarding your experience.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative—in fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
However, when a review involves serious allegations like a counterfeit or incorrect product, our moderation team often reaches out for more information to ensure the feedback is handled correctly and investigated with the merchant.
Our goal is to ensure feedback is helpful and compliant. To help get your voice heard and ensure your evidence is reviewed immediately, please contact us at support@feefo.com with your previous case number or the email address linked to your review.
This will allow us to investigate why your follow-up wasn't processed and resolve this for you right away.
We are committed to fairness, transparency, and the integrity of the reviews on our platform.
Best,
The Feefo Team
shills for their companies that pay them. Not impartial
A revolting company. Mere shills for their companies that pay them Feefo suppress any unfavourable comment. Pity anyone who believed their nonsense.
EDIT: I was requested several times to make a review by Feefo on Bristol Airport Parking. I wrote this negative review 4 different ways, and each time it was suppressed and not published. Believe nothing Feefo tell you about their impartiality. It's complete and utter nonsense. A worthless review company.
11 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Toby,
Thank you for sharing your feedback. We understand your concerns, but we want to clarify how our process works to ensure impartiality and transparency.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. This system is specifically designed to prevent businesses from suppressing genuine feedback.
In fact, we never delete reviews simply because they are negative. In 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback regardless of the score. Reviews are only moderated if they breach our specific guidelines, such as containing offensive language or sharing a delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful, compliant, and most importantly honest. If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and are committed to fairness. If you believe a specific review of yours has been unfairly moderated, please contact us at support@feefo.com so we can investigate this for you immediately.
Best,
The Feefo Team
Any excuse not to post
Reviewed curry’s rather poorly due to them hounding their maintenance/care packages…
failing to deliver next day when promised, failing to have stock of anything but cheap tat.
Got an email from freefo for this review saying it won’t be posted due to “offensive language” because I use the term “BS” to describe the care product being pushed.
Absolute joke of a review site, not that trustpilots much better
10 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi, Ryan,
Thank you for bringing this to our attention. We understand your frustration regarding your reviews and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our moderation guidelines. This includes the use of profanity or certain abbreviations of offensive language. Our goal is to ensure feedback remains helpful and compliant for all audiences while still allowing you to express your dissatisfaction.
Additionally, reviews are often moderated if they mix service/delivery experiences (like next-day delivery issues) with product-specific feedback. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team. If you adjust the language to remove the flagged term, your review can be published. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Antwoord van Feefo
Hi Mufasa,
Thank you for your review and we're sorry you've run into difficulties using our platform. That’s not the experience we aim to deliver.
To help resolve this quickly, could you share additional details with us at support@feefo.com around your experience?
- The email address linked to your review request
- Any screenshots or error messages you encountered
- The approximate date/time issues occurred
Our technical support team will investigate and get this sorted as soon as possible. We want to ensure any service issues are addressed.
Best,
The Feefo Team
Removes your post as it doesn't suit their views
Well yet again Feefo think they can remove your posts then send an email stating what you should put in it. I'm sorry but that is not then my review. Stop removing reviews from your site, these are consumer reviews which aid other consumers to avoid dodgy companies.
5 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Treva,
Thank you for sharing your feedback. We understand your frustration and want to clarify our process regarding moderation and why you may have been asked to adjust your review.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback in 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our guidelines, such as sharing a service/delivery experience in a product-specific review area, or using language that flags our automated filters.
When we send an email suggesting adjustments, it is not to change your opinion, but to help you ensure the review meets the criteria for publication so that other consumers can actually see your warning. Our goal is to ensure feedback is helpful, compliant, and correctly categorised.
If you'd like to know more about our moderation guidelines and how the process works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for the email from our moderation team explaining the specific reason for the flag.
If you believe there has been a technical error or that your review was unfairly moderated, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Confusing, opaque and not what a review site should be
Bought a Blomberg tumble dryer which was very poor. Feefo contacted me to do review. Did honest review which got a "perfect" on their form. They then contact me to say they will not publish it because "misleading or confusing" but don't say why. I contact them to ask for more details, but they do not explain why but simply point out that I can change my review (again, not explaining why I should) - i will not be looking at their reviews ever again as it seems (see other people's experience) that they have a problem with negative reviews?
9 februari 2026
Review zonder uitnodiging
Antwoord van Feefo
Hi Neil,
Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.
Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback. In 2024, 5% of all reviews posted on Feefo were 1-star ratings.
Reviews are only moderated if they breach our moderation guidelines. Often, a "misleading or confusing" flag occurs if the written text contradicts the star rating (for example, giving a 5-star "perfect" rating but writing a very negative comment), or if a service/delivery experience is shared in a product-specific review area. Our goal is simply to ensure feedback is helpful and categorised correctly for other shoppers.
If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for the email from our moderation team explaining any necessary adjustments. If you feel our team didn't provide enough detail or if you believe there has been a technical error with how your rating was processed, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best,
The Feefo Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.