Went online and found the battery I was looking for! Free shipping over £50 so I bought 2. I never go anywhere without my lights on, night or day! 5000mAh usually get 40 to 50hrs on one charge! It’s g... Toon meer
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Fenix products are high quality and reliable would recommend if you are looking for a headlamp. No issues with delivery either was sent out hassle free
Bedrijf heeft geantwoord
Took a poorly Fenix to Inglesport to get their opinion and they sent it back to Fenix who replaced it no quibble then Inglesport (Egg Custard Johnny) sent it out free postage with secondary emergency... Toon meer
Bedrijf heeft geantwoord
FENIX FROM (near) PHOENIX Originally bought a TK16, many years ago, whilst touring America with Duran Duran. Where would be the best place to buy / compare? Army & Navy store? Scottsdale Gun Club,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fenixlight UK (A trading name of ROBBAL LTD) is the home of Fenix lighting products in the UK. From our base in Cardiff, we are the sole UK trade distributor for the entire Fenix range. We began working with Fenix in February 2007 and we’re proud to have worked with them ever since, with our company ethos proudly putting premium product quality at the core of our identity.
Contactgegevens
Unit P4, Southpoint Industrial Estate, Clos Marion, CF10 4SP, Cardiff, Verenigd Koninkrijk
- 02921 157162
- sales@fenixlight.co.uk
- fenixlight.co.uk
4,9
Uitstekend
619 reviews
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Antwoord van Fenixlight UK
Thank you Bob, I can remember speaking to you on a call and sorting the best logistics for your delivery. We are happy to help and hope you are enjoying your GL23R :)
Antwoord van Fenixlight UK
Thank you Graham, happy to be of service :)
Headlamp detached itself from headband…
Headlamp detached itself from headband while 3000 metres up a mountain. Poor or defective design? Not ideal. Never happened with any of my petzl headtorches.
1 juli 2026
Antwoord van Fenixlight UK
Thank you Callum, and this is very strange as we have never had this happen to any headtorch before. Do you mean it fell from your head as it would be very difficult for it to fall from the headband itself. Fenix warranty is covered if the torch is returned to us. So If you do have the torch and the headband with attached backplate please send this to us.
FENIX FROM (near) PHOENIX
FENIX FROM (near) PHOENIX
Originally bought a TK16, many years ago, whilst touring America with Duran Duran. Where would be the best place to buy / compare? Army & Navy store? Scottsdale Gun Club, Scottsdale, Arizona, that's where.
I replaced it with an 'engraved' TK17, three years ago. Bought a back up, three days ago.
The TK17 is a powerful, yet versatile hand held LED torch. Multiple functions (adjustable, step through, brightness and strobe) with a rechargeable battery.
Great comms and ultra fast delivery from Fenixlight UK. Go to their website and treat yourself 😉👍 🔦📦
7 juli 2026
Review zonder uitnodiging
Antwoord van Fenixlight UK
I love this kind of review, and welcome to the UK Fenix from Phoenix, though I wont let the US Fenix know you have crossed to us :) The TK range of torches are premium and like all Fenix products have good build quality, but its all about the users experience so thank you The Red Baron, hope to see you again soon :) Also thank you for pronouncing our name correctly lol ! we are often pronounced Fen-Ex ;)
Excellent Service
29 juni 2026
Antwoord van Fenixlight UK
Thank you William, and we aim to give the best customer service. Hope you will be a returning customer and you are making good use of the CL28R :)
Speedy dispatch and easy to navigate…
Speedy dispatch and easy to navigate the website. Great product and even delivered with a little bag of sweets. Would recommend!
6 juli 2026
Antwoord van Fenixlight UK
Thank you Jackie, and good to hear your found the website easy to navigate, we are constantly thinking of ways to make it user friendly. Enjoy your HL18R-T V2.0 and the sweets :)
Antwoord van Fenixlight UK
Thank you Paul, I hope you are enjoying the Shadowmaster a very popular choice and UK only design.
Antwoord van Fenixlight UK
Thank you Sarah, the HM65R-T V2.0 is a very popular choice, and I personally love the Nebular colour. Thank you also to your friend for the recommendation :)
Fantastic customer service
Fantastic customer service, great communication and very helpful, 10/10 highly recommended
30 juni 2026
Antwoord van Fenixlight UK
Thank you David, we believe in good customer service as much as our amazing products :)
Antwoord van Fenixlight UK
Thank you Juliet :)
Great speed of delivery and arrival of
Great speed of delivery and arrival of
Sturdy product
29 juni 2026
Antwoord van Fenixlight UK
Thank you Julia, hope to see you again in the future :)
Order fulfilled quickly and correctly
Order fulfilled quickly and correctly. Perfect - thank you!
24 juni 2026
Antwoord van Fenixlight UK
Thanks Vanessa, Hope you have many hours of light from your TK16, good choice :)
Good support from Fenix UK
Good support from Fenixlight UK:
A quick reply with a solution to a question I had about a part I'd just lost for a Fenix light I'd bought years ago.
The spare part I needed was quickly dispatched and my light was complete again. 👍
Great comms and help, many thanks.
(Good to find their support is as solid as their lights!)
8 juni 2026
Antwoord van Fenixlight UK
Thank you Mr Mousley, we are happy to help.
Antwoord van Fenixlight UK
Thank you :)
Great products and great customer service
Ordered a mini light to go along with my Fenix head torch that I've been using for a couple of years which is still going strong. Unfortunately the new light got lost on it's way to me. I emailed Fenix who were responsive and absolutely brilliant at sorting it out. Great products and great customer service.
12 juni 2026
Review zonder uitnodiging
Antwoord van Fenixlight UK
Thanks James, Happy to help :)
Antwoord van Fenixlight UK
Thank you David, hope you are enjoying your new HM70R, this is a very popular headlamp :)
Strong light and head band
Strong light and head band. Excellent beam for night running.
The light left a bruise / lump on my forehead after 3 hours of wearing it. I have adjusted it and cushion it with a buff, but the balance between having it tight enough to stay in place and not hurting my forehead has taken a bit of work to sort out.
1 juni 2026
Antwoord van Fenixlight UK
Hi Rachel, I'm sorry to hear you are finding the headtorch uncomfortable, my colleague, who is an Ultra Runner always suggest that you wear the torch on an angle from forehead down towards your neck at the back, and tilt the head unit to suit. I hope this helps.
I sent a head torch back that needed…
I sent a head torch back that needed factory replacement part. The service I received along the way from the very first email to the returning of my torch was absolutely first class. I have total confidence recommending fenix products, they are just quality with amazing product support.
1 mei 2026
Antwoord van Fenixlight UK
Thank you Darren, So glad to hear you had a good experience, we take pride in our customer service as much as our brilliant products :)
easy to order and fast reliable delivery
27 april 2026
Antwoord van Fenixlight UK
Thank you Gary, so good to hear it :)
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