Fentimans Solicitors Reviews 

I agree with the review submitted in May 2019 - we too have had an awful experience. Fentimans were named as the joint executor on my mother in law's will. We were quoted around £800 to manage the case so both being busy engaged Fentimans to do the work. Probate took about 4 months to come through, during which we could not sell the house, British gas threatened court as bills were not paid and the Council Tax also sent a final reminder.
We were charged £18 for reading emails when the email related to us chasing progress and then charged a further £18 for responding to emails with up-dates saying no progress was made due to waiting on bank responses etc.
by comparison the solicitors we used for the house sale were fast, efficient and had an automatic system that kept us up-dated with progress.
This seems to be a family firm that has lost it's way and is relying on elderly people for it's business.
We are currently waiting for a final statement of account having asked weeks ago and chased. Similar experience with a very brusque legal secretary who said she'd look at our case and seems to have done nothing.
Awful - avoid.

Very very disappointed with my experience at fentimans. Would never use them again. A simple probate case that I was quoted £700-£900 for cost £1800 & took 10 months. This didn’t complete the case at 10 months I decided to take my business elsewhere that cost a further £600 but at least it was dealt with in a good manner. I was fobbed off with paperwork had gone missing on 3 occasions & needed to be resent, I never got replies to my emails. Due to the nature of this case it was all very upsetting. The PA Janet was the rudest person I have ever spoken too & needs to be taugh about customer service & empathy with clients that have just lost close family. All in all very expensive, stressful experience. Will never recommend fentimans. Save yourself money & stress chose another solicitor.