Fetch Pet Health Reviews 

65
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fetch is easy to deal with. They are responsive and a really quality service. I love the app - makes it all easy. The company is friendly. On one occasion when I claimed for my pets illness they ev... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been very impressed with Fetch Pet Insurance so far. I am moving my 2 dogs from a well known insurer whose level of customer service has decreased dramatically however at the same price inc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Update on Review: Fetch reached out and I have been told they have removed many of the restrictions placed on our cover. I will still need to go and get his teeth checked out as apparently there... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huisdierverzekeringsmaatschappij
  2. Verzekeringsmaatschappij

Geschreven door het bedrijf

Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

65 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(65)

22 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Harley Stomach Issues

Great work at the end to get the claim correct and finish the reimbursement process. Thanks to Emily for chasing up the full paperwork. Communication was good through the process and the well wishes were certainly appreciated 👍 Our Harley is all back to her best now, thanks to all from Fetch.....👋👌❤️

5 januari 2025
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thanks so much Graeme, really appreciate your kind words! So glad Harley is doing well 🐶❤️

Beoordeeld met 5 van de 5 sterren

Ability to choose the best treatment

My dog Luna was only 14months old when she was diagnosed with hip dysplasia- the diagnosis in itself involved scans and specialist vets. Having Fetch insurance has given me the ability to choose the way forward that is best for Luna, making specialist physio, consults and surgery if needed affordable.

10 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

That's so great to hear Katrina, what pet insurance is all about - I hope Luna is doing well 🐾

Beoordeeld met 5 van de 5 sterren

Great experience- lovely staff

Our 12 week old puppy broke her leg, fetch insurance was super simple to use. Received quick and personable responses. So glad we went with them, saved us a lot of stress and money during a rough time ♥️

27 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Ah thanks Jess, really appreciate you taking the time to leave us a review 🫶

Beoordeeld met 5 van de 5 sterren

Fetch offer a comprehensive pet…

Fetch offer a comprehensive pet insurance cover with no catches. Everything is up front and easy to understand. The app is brilliant and the claims process is so easy and quick. They communicate promptly through the app and are super friendly. I’ve had another pet insurance previously and this one is way better.

30 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Yay thanks Rebecca! So glad you like Fetch 💖 We'll keep making it better for you 💪

Beoordeeld met 5 van de 5 sterren

Impressive service with fetch

I have had a pleasant experience with fetch, very prompt at replying to messages. They have worked very fast with the claim process. I cannot fault them I’m so impressed will be switching my other pet across to fetch aswell.

5 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thank you so much Tanya, really appreciate this 🙏

Beoordeeld met 5 van de 5 sterren

So fast so friendly so effective

So fast! So friendly and kind! Sooo happy I pay $67 and now don’t have any excess! Claims and 80% refunds are processed SO fast! Thanks to Fetch, I don’t hesitate to take my angel to the vet knowing I’m covered!

17 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thanks Essena, we'll keep making Fetch even faster 🏃‍♀️!!

Beoordeeld met 5 van de 5 sterren

Incredible

So far Fetch have been so incredible! This is my first dog and experience with a pet insurance company and I’m so glad I went with them. The process is so easy through the app and they are soooo fast at responding to any queries and reimbursing costs (same day)!

13 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Yay thanks Sofia, really appreciate your kind words! 🙌

Beoordeeld met 5 van de 5 sterren

Best in Class Pet Insurance

Great service and super efficient app for making claims. Highly recommended!

12 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thank you!! So glad you're enjoying our pink Fetch app 📲🩷

Beoordeeld met 5 van de 5 sterren

Fetch has been nothing short of…

Fetch has been nothing short of amazing. My chihuahua needed surgery for patella luxation and they have made the experience stress free from beginning to end. When your pet needs medical care fetch makes it easier to concentrate on their recovery stress free without worrying about the financials. You can also apply for pre approval so you are informed of eligibility before treatment. I’m so impressed with fetch and how they handled my surgical claim I have moved my cat to fetch now as well. My animals deserve the best of everything and I wouldn’t change insurers because Fetch is the best. The staff at fetch are experienced in the veterinary industry and will help you as much as they can.
Thank you Fetch team for the excellent service you have given me.

4 oktober 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thank you so much for the wonderful words, Kim. We’re so sorry your chihuahua needed surgery for patella luxation, but we’re really glad we could make the process feel stress-free from start to finish. 🐾

It’s great to hear pre-approval helped you feel informed before treatment, and that your surgical claim was handled smoothly so you could focus on recovery instead of costs. Glad to have your furry friends with us 🩷

Beoordeeld met 5 van de 5 sterren

Claims were easy and helped during…

Claims were easy and helped during difficult time with the loss of my baby boy

6 december 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Hi Loreen. We're so sorry for the loss of your wonderful boy. As pet parents ourselves, we couldn't imagine anything worse. We're so glad we were able to be there for you during such a difficult period.❤️ If you do need anything, please reach out 🐾

Beoordeeld met 5 van de 5 sterren

Fetch are quick to reimburse treatments…

Fetch are quick to reimburse treatments and are always checking in on how my dog is going.

30 november 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thanks so much Natasha for the kind words! I'll pass them onto the team - they'll love to hear this 😇

Beoordeeld met 5 van de 5 sterren

Best Pet Insurance EVER!

I have been with insurance companies before but they only treat you as a number but Fetch treats you like a friend. I love how they care and bend over backwards to make sure that the process is easy and stress free for you and your furry friend. The service I received in the last 2 days was exceptional and I will always be grateful. Im with Fetch for life and I highly recommend them to everyone.

28 november 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Hey Popi! Thank you so much for your beautiful words. 🐾

We’re really glad you’ve felt genuinely cared for and supported, especially over the last couple of days, and that we could help make everything feel easier and less stressful for you and your furry friend. Your trust and recommendation mean a lot to our whole team.❤️😇

Beoordeeld met 5 van de 5 sterren

Thanks for your help Fetch

My dog had the worst surgery complications and ended up in Animal Hospital after knee surgery with pneumonia and gastroenteritis, he was so unwell. Feeding tube, oxygen tube and a lot of pain medication and worry. Fetch have been the best support, totally went far and beyond to help. A special thanks to Emily for helping with my claim. Thanks Fetch, you are the best ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

18 november 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thank you so much for sharing this, Sarah. We’re so sorry your dog went through such severe complications. That sounds incredibly frightening and exhausting. 🐾

We’re really glad we could support you through it and help take some pressure off while you focused on his recovery. We’ll also make sure Emily sees your special thanks. ⭐️

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fetch staff were so friendly and quick to respond to our claim! Very pleasant and understanding.

13 november 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Hi Amanda! Wow, thank you for this! I'll make sure I pass it onto our team. They'll love to hear this 🐶

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, claimed multiple times for multiple pets, always an easy process 🤩

13 november 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Hey Therese! Thank you so much for the kind words. We're so glad you're enjoying Fetch. Reach out if you need anything ❤️🐶

Beoordeeld met 5 van de 5 sterren

Quick claims

Quick claims, app is great, customer service are helpful & responsive. I’ve been with Fetch for 1 year & had 2 claims. Nothing but positive experiences. I wish all my pets were with Fetch.

7 november 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Hey Simone! We’re so glad your first year with Fetch has been smooth - quick claims, an easy app experience, and a helpful, responsive team. 😊 Give your furry friends a big cuddle from us!

Beoordeeld met 5 van de 5 sterren

The best pet Insurance

This pet insurance is the best pet insurance I found. I was originally with a big company and they messed me over. I’m so happy I found Fetch and am never changing. Would 120% recommend to everyone

23 oktober 2024
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thank you so much for the review - we’re really glad you found your way to Fetch and that you’re having a better experience with us. 🐾

Beoordeeld met 5 van de 5 sterren

Easy to lodge the claim

Easy to lodge the claim. Claim processed and paid in less than 24 hours. Would be a bonus for me if Fetch were in Gap Only, as my vet would then be able to process the claim.

21 oktober 2024
Review zonder uitnodiging
Logo Fetch Pet Health

Antwoord van Fetch Pet Health

Thank you for the review, Debra! 🐾

We’re glad lodging your claim was easy and that it was processed and paid in under 24 hours. We also appreciate the feedback about Gap Only payments - we understand how helpful that would be, and we’ll pass it on to the right team. If you ever need anything, please reach out anytime. We’re happy to help.🐶

Beoordeeld met 5 van de 5 sterren

Fetch Pet Health - Great Customer Service

Being a relatively new company I had some questions before we decided to sign up. Annie was very helpful with every question I had, it felt very much like a personal experience and you could tell they care very much about their customer satisfaction.

After hours of research I honestly haven't come across another company that provides such comprehensive coverage and their PDS is really simple yet easy to understand, which was perfect for me after reading through countless pages of PDS from their main competitors!

I'm tipping this company to do great things over the next few years and they will blow other pet insurance providers out of the water. I will provide an update should we need to make a claim in the future.

21 oktober 2023
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Thanks so much James - we shared your review with the whole team and they loved it 😁 Yes Annie is a superstar! Thanks so much for reading the PDS's and doing your research!

Beoordeeld met 5 van de 5 sterren

Great service

Signed up to Fetch as it offers great customer service and personalised care, beyond just pet insurance. I found it good value too. Happy to know my puppy will be well looked after. 🐶❤️

17 augustus 2023
Review zonder uitnodiging
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Antwoord van Fetch Pet Health

Glad you and pup are feeling happy at home with Fetch 🐾 - thanks so much!

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