It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wil... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also... Toon meer
Bedrijf heeft geantwoord
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technica... Toon meer
Bedrijf heeft geantwoord
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Luke and Rebecca have been amazing…
Luke and Rebecca have been amazing helpful and very understanding. Super job .
28 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Angela,
Thank you for leaving us a review & positive feedback.
I am so pleased to hear you had a positive experience with our customer support & engineering team & they were both helpful and understanding, this is wonderful to hear.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Polish Pawel👍
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give him the highest approval & recommendation.
Thanks Pawel 😁
21 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased Pawel was friendly, helpful & professional. This fantastic to hear.
I will raise this positive feedback amongst the team.
Kind regards,
Andrew.
Very reliable broadband with no issues.
27 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been reliable and there have been no issues, this is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Superb
Lolu was quite intelligent, honest with his responses and helpful whilst on the call.
27 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Fatai,
Thank you for your review & positive feedback.
I am so pleased you had such a positive experience with Lolu, and he was intelligent, honest and helpful. That is wonderful to hear.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
This lady made it so easy for me to…
This lady made it so easy for me to connect she stayed on the line with no stress involved what a nice phone call and got everything sorted out. Thank you Gail xx
27 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gail,
Thank you for leaving a positive review & feedback.
I am so pleased you were well supported by a member of the team to get the service connected & the call was pleasant, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Nigel was brilliant very patient and…
Nigel was brilliant very patient and helpful 👍 and sorted my issue
26 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Alex,
Thank you for your review & feedback.
I am so you were well supported bu Nigel and he was helpful & patient, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Thank you for all advice and support
Thank you for all advice and support
Recommended company
24 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Monika,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you have been well supported by the team and received good advice/ support, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Engineer arrived on time and changed…
Engineer arrived on time and changed all the router and other bits,but made no difference but after 36hours all but Sky have righted so all OK now bar Sky so I qess it's a problem with them.So Sky will be out at end of contract.
21 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Christopher,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineer arrived on time & supported you, this is wonderful to hear.
I will refer this to the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Maureen,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been excellent & our customer support team have been helpful, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Good customer service
Edji was able to quickly solve my issue.
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Hilary,
Thank you for your review & feedback.
I am so pleased Edji was able to resolve the issue promptly, this is wonderful to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Speed and service is the best I have…
Customer Service representatives were professional, courteous and kept me updated throughout.
Speed and service is the best I have experienced.
Installation has been professionally carried out.
Very pleased.
2 februari 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Nigel,
Thank you for reaching out to us & leaving us positive feedback.
I am so pleased the service has been working well, this is wonderful to hear.
I will refer this positive feedback into the team.
Kind regards,
Andrew
Amazing customer service today from…
Amazing customer service today from Anna at FibreNest
Super quick response to email and problem resolved immediately
5 star service
Thank you 🙏🏻
24 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Elizabeth,
Thank you for reaching out to us and leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Anna, and she helped resolve the issue promptly.
I will refer this positive feedback to the team.
Kind regards,
Andrew.
Avoid if you have a choice
Avoid if you have a choice. Poor service and broken promises.
Prices advertised as “guaranteed” have already increased twice. Customer service is effectively non‑existent and takes no responsibility. Network reliability is getting worse, with frequent outages and zero compensation. The company clearly relies on its monopoly position and shows little regard for customers.
30 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sunith,
Thank you for reaching out to us.
Sorry to hear you have been experiencing poor service, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out so we can discuss this further & support you.
Kind regards,
Andrew.
44 hours without internet...
FibreNest is the worst internet provider.
Unfortunately, I live on a new estate where they have a monopoly, so there are no alternative providers available.
On 18 March – no internet.
On 14 April – no internet again.
And now I’ve been without internet for 43 hours and still waiting.
My daughter works from home and for the second day she has been unable to perform her duties.
Their customer service and technical support are extremely poor — you send them an email and just wait. They have up to 48 hours to respond.
Today is Friday, so nothing will likely change, which means a whole weekend without internet.
This is a disaster — a complete scam, and on top of that, a very expensive one.
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tomu,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service, this is not the quality of service we aim to provide to our customers.
I can see a member of the team has reached out to you & is working with you to resolve the issue.
If you need further support, please contact us: support@fibrenest.com.
The customer service team are excellent…
The customer service team are excellent and they sorted my issue out straightaway great service
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Martin,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear you have always had a positive experience with our customer service team & they have helped resolve issues promptly, this is wonderful to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Very good internet to be fair
Had no choice but to have Fibrenest due to being in a new build, that said, happy with the service. I have the £35 per month package which is more expensive than my last provider but only by a couple of pounds and the 5G for the television is great. I get really good signal around the whole house and it’s fast enough for all that I use it for (streaming TV, working on laptop, phone). I love the app which means you can check speed etc and see all your devices that are logged on to the wifi. Would recommend.
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lucy,
Thank you for your review & positive feedback.
I am so pleased you are happy with the service and it has been working well, this wonderful news.
I will raise this positive feedback internally with the rest of the team.
Kind regards,
Andrew.
Excellent service and very easy to set…
Excellent service and very easy to set up. No issues with speed at all no matter how many devices are connected.
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Peter,
Thank you for leaving us a review & your feedback.
I am so pleased the service has been excellent and the set-up/ activation process was easy. It is good to hear there have been no issues with speed.
I will ensure all elements of this positive feedback are raised internally to the team.
Kind regards,
Andrew.
Excellent customer service given when I…
Excellent customer service given when I had an issue with original set up. Broadband speed as advertised and fairly priced.
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Greig,
Thank you for leaving us a review & such positive feedback.
I am so pleased the customer service has been excellent, as well as the speeds & the fair prices, this is good news.
I will refer this onto the team.
Kind regards,
Andrew.
My problem was sorted very quickly…
My problem was sorted very quickly thankyou .
23 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Louise,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer service team supported you to efficiently resolve the issue, this is wonderful to hear.
I will ensure this is referred to the team.
Kind regards,
Andrew.
Jacob was superb and very helpful with…
Jacob was superb and very helpful with my query
22 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tracey,
Thank you for reaching out to us.
I am so pleased you had such a positive experience with Jacob and he supported you well with your query, I will refer this onto the team.
Kind regards,
Andrew.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.