It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wil... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also... Toon meer
Bedrijf heeft geantwoord
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technica... Toon meer
Bedrijf heeft geantwoord
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The customer service staff was very…
The customer service staff was very professional and courteous. My request was attended to promptly. Well mdone!
7 juli 2026
Review zonder uitnodiging
Very helpful
Very helpful, goes through every step with you, helps in any way that he could. Also very polite
7 juli 2026
Review zonder uitnodiging
Exclusivity and daylight robbery!
Exclusivity on the estate, drop outs on WiFi and it doesn’t cover whole home. Contact them to see what can be done on top of an exorbitant price for a measly 250gb and you guessed it, another exorbitant price for a WiFi extender or whole home which is a quarter of the price of the actual wifi I’m already paying for.
At least Richard Turpin wore a mask!
8 juli 2026
Review zonder uitnodiging
Great communication and fast
Great communication and fast, effective solutions to the issue that I had.
Would highly recommend.
4 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ian,
Thank you for leaving us a review & positive feedback. I am so pleased the team have efficiently supported you & displayed great communication, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a positive review, I am pleased the team have been supporting.
I will raise this feedback with the team.
Kind regards,
Andrew.
Prompt and professional customer service
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technical team to resolve the issue and then calling back to inform me and offer further assistance. Thank you all.
6 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Alex,
Thank you for leaving us a review & positive feedback.
I am so pleased Sam supported you to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer was very polite and…
The engineer was very polite and resolved the issue in double quick time
6 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team were polite & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Jacob responded in a timely manner and…
Jacob responded in a timely manner and ensured I was able to have my invoice paid accordingly.
3 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Jacob & he was efficient. That is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Mikolaj answered all my questions very…
Mikolaj answered all my questions very promptly and even called me back 3 times after the call kept getting disconnected. Very helpful and pleasant
4 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Connor,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive experience with Mikki & he was helpful, pleasant & efficient. I will raise this feedback onto the team.
Kind regards,
Andrew.
Knowledgeable staff and smooth service
Knowledgeable staff and smooth service. I am satisfied.
4 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Borys,
Thank you for your review & feedback. I am so pleased the team have been knowledgeable & the service has been good, this is wonderful to hear. I will raise this feedack internally.
Kind regards,
Andrew.
I used to think this was a great…
I used to think this was a great service but seems to have gone down hill . Used to be able to get through on the phone straight away now have been waiting twice for 30mins plus and still no response and no internet
3 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dan,
Thank you for reaching out to us. Please accept my apologies for the wait times & the delays trying to get through to us via phone . I can see a member of the team has now reached out to you & resolved the issue.
If you need additional support, please reach out to us; support@fibrenest.com.
Kind regards,
Andrew.
Had some trouble connecting after…
Had some trouble connecting after moving into our new property. After a quick call with Anna this was swiftly sorted. Thank you for getting us online as we get to grips with our new home.
3 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Aidan,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive call with Anna & she supported you to set up & activate the service. I will refer this feedback onto the team.
Kind regards,
Andrew.
Great communication!
2 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mrs Gumus,
Thank you for your email.
I am so pleased to hear you had such a positive experience with the team & they displayed excellent communication, this is such wonderful news. I will raise this with the team.
Kind regards,
Andrew.
Thank you for your support
Lolu, the customer support agent was very helpful. He remotely set up the wifi and guided me thoroughly how to activate. Thank you.
2 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Rajarshi,
Thank you for your review & positive feedback.
I am so pleased you had such a positive experience with Lolu. It is great to hear he was helpful & supported you to set-up & activate the account.
I will raise this positive feedback on with the team.
Kind regards,
Andrew.
Professional & Helpful
It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wilcox who was very professional and patient with me as she talked me through how to rectify my query. Everything was explained in understandable instruction! We have chosen Fibrenest as 3 family members have recommended them. Thank you Zoe for your help. 😊
30 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mrs Walker,
Thank you for leaving us a review & some positive feedback. I am delighted to hear you had such a positive experience with Zoe, who was professional, patient & supported you with this query.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Erin didn’t mess about
Erin didn’t mess about! She fixed my problem within minutes and knew exactly where the issue was. Good work
2 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Wesley,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Erin & the issue was resolved promptly, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Good service and speed
1 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Hamza,
Thank you for your positive review & feedback.
I am so pleased you have experienced good service & speed.
Kind regards,
Andrew.
I had a very positive experience with…
I had a very positive experience with my router issues from Erin. Happy customer.
1 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Peter,
Thank you for leaving us a review & positive feedback.
I am so pleased you experienced a good level of customer service from Erin, that is amazing to hear. I will raise this feedback onto the team.
Kind regards,
Andrew.
Zoe was friendly and efficient
Zoe was friendly and efficient and fixed my issue in minutes
2 juli 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Del,
Thank you for leaving us a review & positive feedback.
I am so pleased Zoe was friendly, efficient & managed to resolve the issue, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Anna was professional and managed to…
Anna was professional and managed to check the system and resolve the issue within minutes.
30 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Colin,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna was professional & efficient, this is wonderful to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.