It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wil... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also... Toon meer
Bedrijf heeft geantwoord
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technica... Toon meer
Bedrijf heeft geantwoord
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant service
Brilliant service, very friendly staff. Top service and highly recommended.
10 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Marius,
Thank you for leaving us a review & feedback.
I am so pleased you experienced brilliant service and the staff were friendly. This is such wonderful feedback, I will refer this to the team.
Kind regards,
Andrew.
Previous account Internet back on within the hour
I had previously had an account whiz I wanted to reinstate. It was so easy and my internet was back on within the hour.
Super service and lovely staff member.
9 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sarah,
Thank you for your review & positive feedback.
I am so pleased the team were supportive & helped with the reactivation of the service, this is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
Very happy with today’s service from Chris
After a weekend without internet due to mishap with our connection plug Chris came out today to resolve the issue. He was very friendly and knowledgeable, he called beforehand with an eta and was on time. Chris explained what had happened, and what he was doing to resolve the issue making it easier for me to understand. He even explained if anything was to happen in future to call straight back as they will help to get any issues resolved asap. Very happy with the service!
9 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Abbie,
Thank you for reaching out to us & leaving us such a positive review.
I am so pleased you had a positive experience with Chris & he helped resolve the issue, this is fantastic news. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Was lovely talking to beth today she…
Was lovely talking to beth today she sorted my new connection and fees out quickly .
To recive the best quality and connection .
Thank you .
6 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello,
Thank you for your review.
It's great to hear you had a good experience with our customer service agent Beth and she was able to sort your new connection and fees to ensure you receive the best quality and connection.
This will be shared with our team.
Kind regards,
Will
Jay sorted the issue out quickly and…
Jay sorted the issue out quickly and efficiently
6 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Steve,
Thank you for your lovely review regarding our customer support agent Jay. It's great to hear he was able to sort out your issue quickly and efficiently.
This will be shared with our team.
Kind regards,
Will
Competent experience no sweat
Erin was patient, clear, professional and cheerful. She guided me through the activation of my FibreNest.
5 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello,
Thank you for your review regarding our customer service agent Erin.
It's great to hear she guided you through the activation whilst being patient, clear, professional and cheerful. This will be passed along to the team.
Kind regards,
Will
Friendly, hassle-free cancellation
Had a really positive experience with FibreNest when cancelling my service. The whole process was smooth and hassle-free, and the lady I spoke to was friendly and helpful throughout. Lovely customer service — would recommend.
5 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Alexander,
Thank you for your review.
We're glad to hear you have had a really positive experience with FibreNest when cancelling your service and the agent you spoke to was friendly and helpful throughout.
This will be shared with the team.
Kind regards,
Will
Antwoord van FibreNest
Hi Oladotun,
Thank you for your review and feedback.
It's great to hear you have experienced fantastic service and the speeds you are getting are as advertised.
This will be shared with the team.
Kind regards,
Will
Service deactivated upon the death of…
Service deactivated upon the death of my partner who was account holder but my mailbox .For service to continue had to apply as new customer with existing package not available. Rang and spoke to Euan, explained and he would seek guidance from Management. Euan called this afternoon, changed service to my name and continue as normal. Great weight off my mind and I cannot be more grateful to him for resolving this matter and giving me piece of mind at this time of my partner passing away. Very considerate and empathetic.
4 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Greg,
Thank you for your kind review.
We are sorry to hear about your loss, but we are glad our agent was considerate and empathetic to your situation and they were able to resolve the matter.
If you require any further assistance, please do not hesitate to contact us; support@fibrenest.com and a member of the team would be happy to help.
Kind regards,
Will
Thank you Pawel
Pawel was on time, polite and friendly! He sorted my issue with no fuss and very quickly. Thank you!
4 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Brandon,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer Pawel, and he was on time, polite, friendly, and able to sort your issue quickly.
This will be shared with the team.
Kind regards,
Will
Quick to respond and problem solved
Quick to respond and problem solved
26 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi John,
Thank you for your review.
It's great to hear you had a good experienced with our team and they were quick to respond and solved the problem.
This will be passed along to the team.
Kind regards,
Will
Great help from agent
3 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi John,
Thank you for your review.
It's good to hear you experienced great help from one of our agents. This will be shared with the team.
Kind regards,
Will
Antwoord van FibreNest
Hi Goldie,
Thank you for your review and feedback, this will be shared with our team.
Kind regards,
Will
Fibrenest …
Excellent customer service from Zoe at Fibrenest she sorted my Internet problem and nothing was too much trouble very quick reply to every query I had.
28 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Mrs Stavers,
Thank you for your lovely review!
It's great to hear you had an excellent experience with our customer support agent Zoe, and she was able to sort your internet problems and answer your queries.
This will be passed along to the team.
Kind regards,
Will
Mikolaj was great and very efficient…
Mikolaj was great and very efficient with sorting the issues I had. Thank you.
6 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Anna,
Thank you for your review.
It's good to hear you had a great experience with our customer support agent Mikolaj, and he was efficient with sorting out the issues you had.
This will be shared with the team.
Kind regards,
Will
Nigel was very attentive and helpful
Nigel was very attentive and helpful! Thank you
1 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Courtney,
Thank you for your review.
It's great to hear you had a good experience with our customer support agent Nigel and he was attentive and helpful.
This will be shared with the team.
Kind regards,
Will
Sorted my problem and gave good advice
Sorted my problem and gave good advice
1 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello,
Thank you for your review.
It's great to hear you had a good experience with our team and they were able to sort your problem and offer good advice.
If you require further support, please contact us: support@fibrenest.com.
Kind regards,
Will
Great back up from the staff to help…
Great back up from the staff to help with the setting up.
31 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Rick,
Thank you for your review, It's great to hear our team were able to help you get set up.
This will be shared with the team.
Kind regards,
Will
I reported an issue with our WiFi…
I reported an issue with our WiFi router on Friday, after a full reset, I was advised it needed an engineer visit, which was booked it and attended to Monday, all was resolved and NOW running smoothly, VERY IMPRESSED WITH THE SPEEDY RESPONSE TIME AND THE FOLLOWING CUSTOMER CARE SERVICE to make sure every was working as it should be. THANKYOU To the whole fibrenest team
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Ellie,
Thank you for your review.
It's great to hear you had a good experience with the FibreNest team and they were able to get your service running smoothly.
This will be passed along to the team.
Kind regards,
Will
So polite and friendly
So polite and friendly, super helpful , went above and beyond. First impressions made and they are excellent!
1 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Kate,
Thank you for your review.
It's great to hear you had an excellent first impression with our advisor and they were polite, friendly and helpful. This will be shared with the team.
Kind regards,
Will
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