It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wil... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also... Toon meer
Bedrijf heeft geantwoord
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technica... Toon meer
Bedrijf heeft geantwoord
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
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Overall Review - Average
Overall, the WiFi quality is acceptable, but the pricing is difficult to justify for the speeds provided. Compared to other providers in the market, Fibrenest does not appear particularly competitive. For customers in new-build developments who are effectively tied into the service, this can be frustrating as there are often limited alternatives available.
The website and sign-up process also need improvement. It took me four or five attempts to successfully set up a Direct Debit and complete the registration process, despite all my information being entered correctly each time.
In addition, there should be a quicker and more efficient process for customers moving into existing properties. In my case, the previous owner was still linked to the account, and as I did not have their contact details, I was unable to get connected for a period of time. This created an unnecessary delay and made the moving-in process more difficult than it needed to be.
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Ellis,
Thank you for your review and feedback.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
All feedback it taken onboard and raised internally.
If you require any further assistance, please contact us at support@fibrenest.com and a member of the team would be happy to help.
Kind regards,
Will
Fixed with professionalism!
I first spoke with Jacob and then Zoe. Both were helpful, polite and professional. After an initial referral to the technical department it was discovery that the fault was at my house. An engineer, David Cunvin, was booked for the following day. He remedied the fault and changed my router and ONT box. Everything worked after this and continues to do so. Excellent service the whole time.
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Peter,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer support agents, Jacob and Zoe, as well as our engineer David, and they were able to get your service working.
This will be shared with the team.
Kind regards,
Will
Very helpful team dealt with patience…
Very helpful team dealt with patience and tried level best to help out.
Miss Zoe and Mr Lolu.
Highly appreciated
31 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Dr Jan,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer support agents, Zoe and Lolu.
This will be passed along to the team.
Kind regards,
Will
Antwoord van FibreNest
Hi Mark,
Thank you for your review.
It's great to hear you experienced excellent customer service. This will be shared with our team.
Kind regards,
Will
Easy, prompt assistance on the phone
So rare to have a company where there is a phone number, you call and it's answered relatively quickly. The guy on the phone was friendly, helpful and knowledgeable. Resolved my issue and offered future advice. Can he pleased be informed of this. Really impressed. Thank you
30 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Ben,
Thank you for your lovely review!
It's great hear you had a good experienced with our customer support agent who was able to resolve your issue whilst being friendly, helpful and knowledgeable.
I will ensure this review is shared with him.
Kind regards,
Will
Very helpful and efficient customer…
Very helpful and efficient customer service
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Gavin,
Thank you for your review!
It's great to hear our customer service agent was very helpful and efficient.
Kind regards,
Will
I called fibre nest in the morning and…
I called fibre nest in the morning and got through straight away which was a great start as sometimes you have to be stuck in a waiting line for ages in some companies
I had a very helpful and attentive man on the phone and told him my internet keeps cutting off.dont know why .
He ran a check up through and confirmed something is off.
He than told me I will get a phone call of an engineer the next day to organise to come over.
Next day the engineer came and changed the hub saying this is probably whats wrong and thats what fibre nest told him to do first.
He ran a check all good 👍
Also put the ap.on my phone and explained it to me
I left the house for 3 houres came back and the inyernet was cut off again
I rang fibre nest again got through straight away and a lovely lady answered checked and said someone will call me back to tell me whats happened next.
I had a little nap fir maby 40 min.and there is a knock on the door and the engineer was there
How happy I was to see him
He than fixed the cables I belive outside my flat tested the internet and it works.
All I can say iam very happy with the super quick service and I felt they did everything they could to sort out the problem as quickly as possible.
Thanks
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Verena,
Thank you for your review and feedback!
It's great to hear you had a good experience with both our customer support agent and engineer, and they were able to sort everything out quickly.
This will be shared to the team.
Kind regards,
Will
Excellent experience
Excellent experience . I was kept up to date with any issues . And my problem was resolved quickly . Couldn't ask for any more really.
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Anthony,
Thank you for your review and feedback.
It's great to hear you had an excellent experience and your issue was resolved quickly.
This will be passed along to our team.
Kind regards,
Will
Very professional service
Very professional service. I’ve been using this service since 2020 with no issues at all. Customer support is always on top of the game.
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Madz,
Thank you for your lovely review.
It's great to hear you have had a good experience with both the service and customer support since you began using our service in 2020.
Kind regards,
Will
FibreNest charges premium prices for…
FibreNest charges premium prices for substandard service. The Wi-Fi constantly glitches and drops connection, and customer support’s “solution” is simply to use a wired cable. That completely defeats the purpose of paying for wireless internet. Instead of fixing their unstable network, they push the problem back onto customers. Not worth the money.
1 januari 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Ashish,
Thank you for your review.
Sorry to hear you have had a negative experience with the service.
I will ask a member of the team to reach out so we can discuss this further with you.
Kind regards,
Will
Great customer care and support
Great customer care and support, from the engineer that came to the house, Nigel and Erin in the back office
29 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Gibson,
Thank you for your review and feedback.
I'm glad to hear you experienced great customer care and support from the engineer that come to your property as well as Nigel and Erin in the office.
This will be passed along to the team.
Kind regards,
Will
Quick and good efficient resolution
Quick and good efficient resolution, support and engineering staff very knowledgeable and helpful.
28 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hello Tom,
Thank you for your lovely review.
It's great to hear you had a good experience with both our customer support team, and engineering team who were knowledgeable and helpful whilst providing a quick and efficient resolution.
This will be passed along to the team.
Kind regards,
Will
Was absolutely great and got on with…
Was absolutely great and got on with the problem and sorted it out quickly
28 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Louise,
Thank you for your review!
It's good to hear you had a great experience with our team and they were able to sort the problem quickly for you.
If you require any further support, please do not hesitate to contact us: support@fibrenest.com.
Kind regards,
Will
Antwoord van FibreNest
Hi Theo,
Many thanks for your review and feedback.
It's great to hear you experienced good service, and our engineer Steve got the job done quickly.
This will be passed along to the team.
Kind regards,
Will
Jaques was great help
Jaques was great help, explained the issue with our Internet connection and resolved it for us.
27 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Jaques was able to resolve the issue. This is wonderful news, I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Very helpful and friendly staff
22 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Claire,
Thank you for leaving us a positive review & feedback.
I am so pleased you had a positive experience with our customer support team & they were helpful and friendly, this is fantastic to hear. I will raise this feedback with the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Emma,
Thank you for leaving us a review & some positive feedback.
I am so pleased to hear you have experienced great customer service, this is wonderful. I will raise this positive feedback with the team.
Kind regards,
Andrew.
I have been a Fibrenest customer now…
I have been a Fibrenest customer now about 14 months and their support has always been absolutely fantastic. Service has also been very good with good speeds and very few dropouts.
27 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased you have received fantastic customer service & a good service, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew
Friendly
Friendly, found the fault out straight away. Fixed it fast and right. 10/10
26 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team & they were able to resolve the issue. That is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Amazing customer service and a quick…
Amazing customer service and a quick and easy phone line, setup and sorted within 5 mins, highly recommend
26 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am so pleased you experience great customer service & the team were able to support you to get connected & set up, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
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