It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wil... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also... Toon meer
Bedrijf heeft geantwoord
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technica... Toon meer
Bedrijf heeft geantwoord
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Internet upgrade
I really struggle talking on the phone even though Sam did not know this he was very knowledgeable and he understood what I needed even though I struggled explaining what I wanted thank you againe Sam I never felt anxious or uncomfortable at all
25 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Paul.
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was knowledge & supported you.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
You don’t even deserve 1 star it’s bank…
You don’t even deserve 1 star it’s bank holiday and ur services are broke cheers for wrecking our WiFi connection to our smart home I didn’t know I’ve paid for a £300k house and have had to put up with. The most mediocre BS service of your IsP with rip off prices against your competitors you need to be fully investigated !!!!
25 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi George,
Thank you for your review.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Will
Quick wait time and excellent customer…
Quick wait time and excellent customer service with the issue resolved in quarter of an hour.
25 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Emily,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with a member
of the team who supported you & resolved the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Problem was no internet connection…
Problem was no internet connection .Very patient helpful customer assistant took me through process to reconnect to internet successfully .thankyou
22 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were patient and restored the service. That is fantastic to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
I thought the service was excellent
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we said was not necessary as we had to go out. The engineer came first thing the following day and sorted out the problem in a matter of minutes. Very pleasant young man who knew what he was doing. Such a difference from the experiences we've had with Virgin. Well done all and have a lovely weekend.
22 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon June,
Thank you for leaving us a review & positive feedback.
I am so pleased you had positive experience with our customer support & engineering team, that is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer arrived at the time…
The engineer arrived at the time advised. Friendly and chatty guy. Diagnosed the problem very quickly. Repair done efficiently.
Could not ask for better service.
22 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team. It is good he was friendly & efficient & demonstrated excellent customer service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Steve arrived on time
Steve arrived on time, changed a lead and back up and running in 10 minutes, excellent job very courteous and polite.
21 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you had such a positive experience with Steve & he was courteous and polite, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Very helpful and friendly agent
Very helpful and friendly agent, resolved issues very quickly and explained everything very clearly.
20 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Charlotte,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a positive experience with our customer support team & they were helpful and friendly, this is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Really great customer service from Luke…
Really great customer service from Luke and fixed everything.
19 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you have experienced really good customer service from Luke & he has managed to resolve everything, this is fantastic to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service from Anna…
Excellent customer service from Anna and Jacob.
18 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a positive review & some feedback.
I am so pleased you had such a positive experience with Jacob & Anna, that is wonderful to hear.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Quick full and clear reply from Anna
Quick full and clear reply from Anna. Thank you
20 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Nick,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a quick & clear response from Anna, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Impossible to find out what’s happening…
Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provider is available on this new build estate I’ll be switching. Absolutely draw back of buying a new build
19 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sherry,
Thank you for reaching out to us.
Please accept my apologies for the issues you have been experiencing with the service, this is not the quality of service we aim to provide to our customers.
I have looked into the account and can see you are currently in contact with a member of the team.
If you require additional assistance, please don't hesitate to reach out; support@fibrenest.com.
Kind regards,
Andrew.
My problem got solved
My problem got solved and when i didn’t understand they made sure to go over it and sort it out with me, very friendly and helpful!
19 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Melissa,
Thank you for leaving us a review & positive feedback.
I am so pleased the customer support team were friendly & helpful and managed to resolve the issue, that is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
WiFi is not constant it drops out every…
WiFi is not constant it drops out every now
And then
19 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dave,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service. Unfortunately, we have been unable to locate the account to assist you with this.
Please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
New build WiFi stopped
Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning.
Currently out of country and had an engineer visit booked on my return.
Got a call from engineer to say they were on estate and if I wanted them to have a look at connection into outside of property.
Wayne and Marshall managed to find the problem, sort it and within a few hours the Plume Home app notified me of being back online.
Some snagging work is being done in my absence (so key left with site), Wayne and Marshall got the key with my full permission I hasten to add (& site manager) and even checked that the adtrans box was all green.
Great service and on my return means I don’t have a weekend with two unhappy kids with no WiFi.
Great work and a credit to the company.
18 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jonathan,
Thank you for leaving us a positive review & some feedback.
I am so pleased you had such a positive experience with Marshall & Wayne & our customer support team.
It is fantastic to hear the team worked together to resolve the issue & the service is back online.
I will raise this feedback internally.
Kind regards,
Andrew.
Best customer service I’ve ever had
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly installed for me as I’m rubbish with tech. So refreshing when I’ve spent so much time with other companies being pushed from pillar to post, not being able to understand them and being no better off at the end if it. So thank you Fibrenest - I’m really impressed!
18 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lorraine,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team.
It is good to hear the team supported you to resolve the issue. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been good and you have experienced good customer service, that is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Terrible
I live on my own and just use two devices - a phone and a tv just to watch programs, not to game. I signed up (had no choice where I live) to Fibrenest and I chose a mid range option.
I could only get internet in two rooms. There solution was to rent a pod or two at £10 a month!!! Or buy one of my own. I did.
However, Its not the speed that is the problem. The internet just keeps dropping out, TV wont connect, TV glitches, I spend ages watching a circle going round and round when I just trying to get into an app on my phone. My son came over and tried to send a photo via WhatsApp and it wouldn't go through. i couldn't get into internet banking.
I pay c. £40 a month for the crappiest internet I have ever had and if I could change providers, I would. Still trying to sort this now.
17 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sally,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the performance, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you so we can discuss this further.
Kind regards,
Andrew.
Sam was incredibly helpful and gave…
Sam was incredibly helpful and gave great customer service.
10 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he displayed excellent customer service, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
New router but broke after one day
I received a new router but after a day, the router was not working anymore. Called the support and we tried a few things. Unfortunately this didn't help and now a engineer has to come. I am happy with the support but disappointed about the quality of the router.
16 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Florian,
Thank you for reaching out to us.
Sorry to hear you had some issues with the service & the router, this is not the quality of service we aim to provide to our customers.
I can see you are currently in communication with my colleague, who is working with you to resolve this.
If issues persist, please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
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