It was easy to find a contact for Fibrenest to telephone, email etc. Some companies keep such contacts a well kept secret which doesn’t help customers at all! I spoke with a lovely lady called Zoe Wil... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also... Toon meer
Bedrijf heeft geantwoord
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technica... Toon meer
Bedrijf heeft geantwoord
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service beyond the obvious
He fixed the obvious problem, and then ran further checks and found and fixed another potential problem. Going the extra mile!
23 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon William,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team managed to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Luke was great
Luke was great - very friendly and super helpful in sorting the issue with our connection.
22 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lewis,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Luke was friendly and helpful, this is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Jacob was great
Jacob was great, understood the issue immediately and got me the resolution I wanted within minutes to change my billing date to suit my monthly pay date. He followed up on each billing date to ensure the issue was resolved and i understood the next steps
18 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback. I am so pleased you were well supported by Jacob & he was efficient & followed up. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Absolutely fantastic!
Nigel was absolutely fantastic and made the whole interaction effortless. I needed help with the activation of my service and Nigel managed everything and gave me step by step guidance.
He was efficient, reassuring and so helpful, he resolved my issue quickly. I can’t rate the service highly enough, thank you so much!
22 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Natalie,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Nigel & he was efficient, reassuring & helpful. This is wonderful to hear. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great resolve to a situation with a…
Great resolve to a situation with a replacement router…… The previous router was old and wouldn’t connect to new devices - new router sent within 24 hours and delivered, easy set up and works really well with all technologies. Thank you !
16 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a positive review.
I am so pleased the replacement router was easy to set up & has improved the service, this is fantastic to hear.
Kind regards,
Andrew.
Great service great call handler
what a professional helpful gentleman Nigel I have had on 2 occasions and I can't thank him enough I wish we had more of him on the phones I have experienced terrible times on calls no one as helpful as this guy at Fibrenest made everything so easy and understood everything I needed done
22 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Nigel & he made sure you understood everything, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Sam helped to resolve my issue very…
Sam helped to resolve my issue very quickly
17 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
It is good to hear Sam was efficient & helped resolve the issue, I will raise this feedback with the team.
Kind regards,
Andrew.
I have just moved into a rental house
I have just moved into a rental house, and was struggling to get set up with my broadband router. I called customer service and got through to Erin immediately. She was incredibly helpful and solved the problem in no time at all. I am now all set up and enjoying my new connection, and the process ended up being effortless thanks to Erin.
19 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Tammy,
Thank you for leaving us a positive review.
I am so pleased you were well supported by Erin, she was helpful & supported you to get connected. I will raise this feedback onto the team.
Kind regards,
Andrew.
Quick service
Respectful and took off their shoes which I said they didn’t need to.
Fixed the issue quickly and promptly. Explained what to do next and I was set up quite quickly after they had left.
17 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the engineering team were respectful and efficient, that is brilliant to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fantastic customer service
Fantastic customer service. Great broadband especially when using VPN for work purposes and streaming.
17 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sian,
Thank you for leaving us a review & positive feedback. I am so pleased the customer service has been fantastic and the service has been working well, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
The young lady was helpful and patient
The young lady was helpful and patient, with a couple who are lacking in computer skills. The lady persevered until she got us back on the internet.
A gentleman then advised us what to do to prevent the problem recurring.
A big thank you.
17 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & such positive feedback.
I am so pleased you were well supported by the team and they managed to resolve the issue, that is fantastic news.
I will refer this feedback onto the the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Diana,
Thank you for your email.
I am so pleased the service has been excellent, easy & the team were good. That is wonderful to hear. I will refer this positive feedback onto the team.
Kind regards,
Andrew,
Kind and efficient service
The last thing you want is your internet link down - when this happened the customer service from Fibrenest was exceptional. They didn't treat me link an idiot or bamboozle me with technical detail - just calmly sorted out the problem right then - and phones me back 30 minutes later to make sure all was well. Thank you.
17 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ruth,
Thank you for leaving us a review & positive feedback. I am so pleased to hear the team have been fantastic, calm & resolved the issue.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Zoe from FibreNest sorted my enquiery…
Zoe from FibreNest sorted my enquiery straight away and seamlessly.
15 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Steve,
Thank you for leaving us a review & feedback.
I am so pleased you were well supported by Zoe & she was efficient in resolving the issue, that is wonderful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Every single day the internet is going off
Every single day the internet is going off… same automated response.
Literally paying for a service that doesn’t work.
You have had your chance but obviously aren’t up to the job. It’s time I left and gave another provider a chance.
15 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Rich,
Thank you for reaching out to us.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
Unfortunately, I have been unable to locate the account. Please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Andrew.
I'm a bit surprised to learn FibreNest…
I'm a bit surprised to learn FibreNest can't do this. I wanted to convert my account to a joint one, but it seems that's not possible — a bit of a disappointment. Other than that, everything is fine and fantastic.
15 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Saiteja,
Thank you for reaching out to us.
I am pleased the service in general is working as expected, that is so wonderful to hear. Unfortunately, joint accounts are not something we offer.
I will ensure your feedback is taken on board & raised internally.
Kind regards,
Andrew.
Sam was friendly polite an sorted the…
Sam was friendly polite an sorted the issues very quickly an explained it all in simple terms to me with me been dyslexic
4 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gemma,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was friendly, polite & supported you to resolve the issue, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The support group were very helpful and…
The support group were very helpful and did a wonderful job in solving a small issue that we had while setting up. A huge thank you to Zoe for going through the steps and investigating to solve the issue in a very fast time.
13 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Candace,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful & Zoe supported you during the sign-up and activation process, this is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Erin was helpful
Erin was helpful, responsive, and called back to ensure everything was fixed.
12 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon James,
Thank you for leaving us a review and such positive feedback.
I am so pleased Erin was helpful, responsive & ensured to follow up, this is wonderful to hear.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Officiant calls
Officiant calls. Helpful service. Wasted no time in getting the job done.
9 juni 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jamie,
Thank you for leaving us a review & some positive feedback.
I am so pleased the calls efficient and the staff were helpful, this is so wonderful to hear. I will ensure this positive feedback is raised internally to the team.
Kind regards
Andrew.
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