Fidelcrest ltd Reviews 1.768

hi. very good prop . very good support. i appreciate mr xavier for great support

Trust worthy professional company. Juan from customer service is the best.

suporte excelente, responde super rápido e sempre disponível para tirar as duvidas.....
parabéns...

Arthur rating
He was pretty good, answered my questions in depth in a timely manner.

Merci à Juan pour ça réactivité. Je recommande Fidelcrest

Having passed my Phase 2 $500k challenge 3 months ago, I still have not received my funded account. They say 1-5 business days, so why have I been waiting over 3 months. Having read the other 1 star reviews I wish I had stayed well clear of this company.

Sarah has been fantastic in her response to enquiries.

I passed both phases of the challenge using a copy, which is allowed by Fidelcrest, and received my professional account. When I made a profit and went to request a withdrawal, I was surprised by the information that I had violated a rule, and that I had used an EA, which is not true. I tried to explain that I didn't use EA, and that exactly the same tool was used in all phases, both in the challenge and on the professional account. If I had actually violated the rule, why was I approved in all phases of the challenge, if the rules are the same? The problem with these companies is that when it comes time to do their part, they invent situations and don't believe what we say. It's their rules and we're left to buy another test. Unfortunately, I still have an account there to be approved, but I feel that they are not a serious company. I do not recommend it to anyone who wants to purchase an account with them. You will have problems when withdrawing.

Please compare the 5-star and 1-star reviews. All the 5-star reviews are related to quick customer service responses, which is true. However, the 1-star reviews and negative reviews are about those who have traded, passed the challenges of phases one and two, and are now waiting for their funds. At this stage, it becomes evident that this company is a scam. For various reasons, they keep you waiting for weeks to review your account, making you tired, and eventually, they don't release your funds. They claim you violated their strategy and use this method to steal your money. Do not trust the 85% with 5 stars; they are very professional at taking your money. I paid 5000 euros for a 500k account. I passed phases one and two with a 500k account using maximum loss at 3% and 7%, and after 4 weeks of waiting, they said I violated their strategy. Even though I used the same strategy for both phases, they approved phase one but filled phase two. They are thieves disguised as the company Prop; be cautious and consider using other companies. Please read all the 1-star reviews so that you don't end up disappointed like me.

Fake company. You pass phase 1 and then they say in review you use EA or HFT and then they mark your challenge failed. Fake scammer company.

I can’t speak for everyone else but anytime I’ve contacted Juan at customer service the guy has made all my problems go away in minutes. Cheers to more business with Fidelcrest.

First of all, please note that most of the positive reviews about the company is from new users with no other reviews.
This is a classic situation of bought reviews (i.e. a company is paying money to get some fake accounts to leave positive reviews.)
If you look through the comments here, you'll find people claiming that Fidelcrest is making excuses to not honour people who legitimately passing the tests.
I can confirm this is true.
I've started my challenge on 3rd of April 2023
I've used a trading strategy that had opened 60 trades a day on average.
trades were minutes, and sometimes hours, apart from each other.
After about 17 trading days I've reached profit target, without reaching DD limits.
So far sounds good, right?
Well, not for Fidelcrest, because they are not interested for you to pass their challenges.
If you do the math, about 60 trades per day, for 17 trading days, is equal to a total of about 1,020 trades.
Fidelcrest took that chance, and notified me that because of the high number of trades, my strategy had been marked as HFT, which is not allowed by their Terms of Service.
I've told them what I've wrote above, and that you can clearly see from the trading logs that my strategy is not HFT, as minutes, or sometimes hours, pass between each trades,
And they've said that someone will review my account 'tomorrow'.
It is been already 8 months since I've first contacted them, and I contact them almost on a daily basis since then,
And am always being told that 'tomorrow' someone will review my account.
Bottom line- they are another scam company which will try to scam your money out of you.
There are plenty of other legit prop firms out there.
Stay away from Fidelcrest.

I contacted the customer support via chat to get answers to my questions prior to signing up with Fidelcrest. Even on a Sunday, I was immediately connected to Juan, who kindly answered all my questions. I can not rate Fidelcrests services yet, but the customer support made a good first impression!

ci risiamo. da giorno 22 Dic che aspetto il review dell'account. fino ad ora mi hanno sempre pagato,ma troppo troppo tempo. Cmq ancora ad oggi sto ancora aspettando, vi darò notizie se mi pagano o meno

Juan, thanks for the excellent customer service

Looking forward to have my Phase 1 and Phase 2 accounts to be reviewed.. I did contact the helpdesk. Arthur was of great help and forwarded a notice to the review team. Looking forward to using great setups onward. Thanks

Juan is a very helping customer agent, he responds messages very quickly and resolves problems immediately. He is a really great asset for any company.

immediately responded from custom support (sara)
thaanks full

très bonne expérience avec le site Fidelcrest.
Une mention spéciale pour Juan du support qui prend le temps de répondre à toutes les questions malgré le barrage de la langue (je ne parle pas anglais et il ne parle pas français!)