Love the clothes but when I ordered it said on the description that it has inner sleeve because the sleeves are very see-through but when the product arrived, it has no inner leaves inside it got back... Toon meer
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Lees wat reviewers zeggen
Absolutely in love with my purchase! 💕 The Azure Eid Luxe Cherry Blossom 3-Piece is even more beautiful in person. The quality, detailing, and overall finish are gorgeous, and it feels so special to... Toon meer
They’re not selling original brand from Pakistan so don’t trust it’s a copy fabric is low quality embroidery is just fine smells like shit west of money
Great experience with my first order with Filhaal. Perfectly stitched just like it shows on the model with all accessories( laces etc), lining of the sleeves privided separately which is very thoughtf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Filhaal, we make it our priority to provide for our customers the best shopping experience with a variety of options to choose from including Sana Safinaz, Afrozeh, Azure, Asim Jofa and much more, at Filhaal we believe in originality, good quality and fair pricing in clothing which gives us the edge.
Contactgegevens
102 Queens Road, HX1 3XY, Halifax, Verenigd Koninkrijk
- 07983133698
- support@filhaal.com
- filhaal.co.uk
3,9
Goed
205 reviews
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I bought 2 outfits from here previously…
I bought 2 outfits from here previously and ordered them online and then I can’t to the shop to get my niece an Eid suit (she is so last minute) she was working so she couldn’t come with me. I found her the outfit that she choose, she was so happy about that and I found an outfit that I liked so I bought that to wear on the first day of Eid. The staff are amazing. The girl working there remember me because I come every year to shop from here. Service 10/10. Will always be shopping here because the outfits are so nice and comfortable to wear. I’ve had a kidney transplant and wearing trousers hurt because I have a long scar so the trousers have to be comfortable or I can’t wear them and have to wear leggings again. Definitely come here and get your outfits how every occasion.
30 mei 2025
Review zonder uitnodiging
Antwoord van Filhaal Clothing
Dear Saima,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
I was promised next day delivery which…
I was promised next day delivery which I didn’t receive
I ordered on the 29th May and I didn’t receive until the afternoon on the 6th June
3 juni 2025
Antwoord van Filhaal Clothing
Hi Haleema,
Thank you for your feedback.
Your order was placed as part of our limited Eid pre-booking collection, which is clearly stated on our website and at checkout. During peak Eid season, some stock arrives slightly later than usual. While we typically dispatch & deliver within 1–2 days, pre-booked Eid items are delivered on a slightly longer schedule — and in your case, your parcel was delivered within the advised 5–7 working day timeframe.
We also sent you an update via email to reassure you along the way.
We hope you love your outfit, and we appreciate your understanding during this busy period.
Kind regards,
- Filhaal Team
X on time and beautiful design even…
X on time and beautiful design even then my thoughts,I loved it ,thanks a lot.
3 juni 2025
Antwoord van Filhaal Clothing
Dear Najia,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
The clothes smelt of tobacco and no…
The clothes smelt of tobacco and no under locking.
Better off with other outlets
3 juni 2025
Antwoord van Filhaal Clothing
Hi Sonia,
Thank you for your feedback.
We’re sorry to hear you were not satisfied with your order. However, we’d like to clarify that all our items are freshly manufactured and shipped directly from our factory, where strict hygiene protocols are followed. Any scent detected is the natural smell of freshly pressed fabric and packaging — definitely not tobacco.
As for the underlocking, our items go through standard stitching and quality checks, but we’re happy to look into your specific piece if you’d like to provide further details.
We’re always here to help and improve — feel free to email our support team with your order number so we can assist further.
Kind Regards,
- Filhaal Team
Great Service!!!
I never leave reviews but I just had to, considering the helpfulness of the team!!
I ordered for this Eid and my outfits had arrived. There was a slight issue with my order and the team were able to quickly rectify my problem and even offered catered recommendations while I was figuring out what alternatives I could use.
Brands aren’t perfect, small mistakes occur. The way they handled my issue with such grace, care and speed is rare these days! Will definitely order again as my outfit gained so many compliments and the quality was excellent.
1 juni 2025
Review zonder uitnodiging
Antwoord van Filhaal Clothing
Dear Sayeeda,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal. Kind Regards, - Filhaal
Lovely suit
Good quality clothes. Really impressed with service and quick delivery will be purchasing from here again.
2 juni 2025
Antwoord van Filhaal Clothing
Dear Jennifer,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal. Kind Regards, - Filhaal
Antwoord van Filhaal Clothing
Dear Zahida, We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal. Kind Regards, - Filhaal
Very disappointed i did not what I saw…
Very disappointed i did not what I saw online. Photo was different then what I have received. In photo embroidery was off white; when I received embroidery is pink same as suite. Used too much photoshop and lighting .
3 juni 2025
Antwoord van Filhaal Clothing
Hi Shaheen,
Thank you for your feedback — we’re sorry to hear that you felt the item didn’t fully match your expectations.
We’d like to clarify that the images used on our website are official brand photos provided by our suppliers and are not edited or altered by us to mislead customers. We also include a disclaimer on all product pages noting that lighting, studio photography, and screen displays can cause slight colour variation.
To help customers see outfits in real time, we also share regular model try-ons and video content across our social media platforms, including Instagram and TikTok. These provide a more natural view of the outfits beyond the studio shots.
We hope this clears up any confusion and would love to assist you further if you’d like to share more details by emailing support@filhaal.co.uk.
Kind regards,
Filhaal Team
I’ve ordered with Filhaal for the…
I’ve ordered with Filhaal for the second time and everything is as presented. The shipment was quick and easy. The website and social media accessible and reliable to update followers on when they have new stock. I have nothing but great things to say while using their services. 10/10 would recommend
1 juni 2025
Review zonder uitnodiging
Antwoord van Filhaal Clothing
Dear Aysha
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Absolutely stunning outfit and quick…
Absolutely stunning outfit and quick delivery couldn’t get any better Eid outfit
Thankyou
3 juni 2025
Antwoord van Filhaal Clothing
Dear M
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Good experience
It was my first order the Quality of dress was so good and fitting size was perfect and delivered the dress on time will order again from here.
30 mei 2025
Antwoord van Filhaal Clothing
Dear Neha
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Fast delivery outfit on point ordered…
Fast delivery outfit on point ordered twice never fails to disappoint will order again
29 mei 2025
Antwoord van Filhaal Clothing
Dear Shabnam
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Super quality and fast delivery..will…
Super quality and fast delivery..will order more from filhaal. Thank you so much..
6 juni 2025
Review zonder uitnodiging
Antwoord van Filhaal Clothing
Dear Fasna
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Fast and quick however the suit top was…
Fast and quick however the suit top was just bundled in to the bang so came out all creased. Was disappointed with that only especially because of the price. They need to take more care when folding items of clothing. Also looked like it had been tried on multiple times
3 juni 2025
Antwoord van Filhaal Clothing
Hi Rezwana,
Thank you for your feedback, we’re glad to hear you were happy with the speed of delivery, but we’re very sorry to hear about your disappointment with how the item arrived.
Please rest assured that we never send out used or tried-on clothing, and every item is thoroughly checked and freshly packed before dispatch. Creasing can sometimes occur during transit due to the nature of the fabric and packaging, especially during high-volume periods — but we do appreciate your comments and will ensure our packing team takes extra care moving forward.
If you believe the item was not up to standard, we’d love the chance to look into this further. Please feel free to contact our support team at support@filhaal.co.uk and we’ll be happy to assist you.
Kind regards,
Filhaal Team
delivery time /quality not good as i…
delivery time /quality not good as i was expecting at this price
3 juni 2025
Antwoord van Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
The dress itself was beautiful but at…
The dress itself was beautiful but at the time of the order i asked the customer service the length of the shirt but they never responded to my query. The size guide was 46-48 and i wanted to be sure its not more than 46. Secondly, I wanted it for eid and they did deliver it 2 days before eid but i placed my order many days before and was expecting earlier delivery to sort out any issues before eid. I tried contactinf the customer service many times and only got late to no replies. The main problem I had with the suit is that i only wore it today on eid day but the arms have been pulled and stretched by tangling in the sitara work on the side of the shirt. It is not wearable again and given that it was £74 pounds it does not make sense.
3 juni 2025
Antwoord van Filhaal Clothing
Hi Dr. Faiza,
Thank you for your feedback — we’re truly sorry to hear about your experience.
While we’re glad to know you found the dress beautiful, we sincerely apologise for the delay in response and any inconvenience caused during the Eid period. As you can imagine, Eid is our busiest season of the year, and while we aim to respond to all queries promptly, there may be occasional delays. That said, we still make it a top priority to reply to all customer inquiries within 24 hours, even during peak times.
We completely understand your frustration, especially when shopping for a special occasion like Eid. As for the damage you described, we’d love to look into this further and make things right. Could you please email our team at support@filhaal.co.uk with your order number and a photo of the issue so we can assist you accordingly?
We value your support and would appreciate the opportunity to resolve this.
Kind regards,
Filhaal Team
Really good service
Really good service, I was stuck because I didn’t have a suit for eid as the one I ordered from elsewhere was damaged. Filhaal delivered really quickly after reassurance it will be delivered before eid. The suit was so beautiful even better than the pics. It fitted perfectly. Thanks again Filhaal!
3 juni 2025
Antwoord van Filhaal Clothing
Dear Amrana
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Extremely Good
2 juni 2025
Antwoord van Filhaal Clothing
Dear Mehak
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Antwoord van Filhaal Clothing
Dear Amir
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Antwoord van Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
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