Love the clothes but when I ordered it said on the description that it has inner sleeve because the sleeves are very see-through but when the product arrived, it has no inner leaves inside it got back... Toon meer
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Lees wat reviewers zeggen
Absolutely in love with my purchase! 💕 The Azure Eid Luxe Cherry Blossom 3-Piece is even more beautiful in person. The quality, detailing, and overall finish are gorgeous, and it feels so special to... Toon meer
They’re not selling original brand from Pakistan so don’t trust it’s a copy fabric is low quality embroidery is just fine smells like shit west of money
Great experience with my first order with Filhaal. Perfectly stitched just like it shows on the model with all accessories( laces etc), lining of the sleeves privided separately which is very thoughtf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Filhaal, we make it our priority to provide for our customers the best shopping experience with a variety of options to choose from including Sana Safinaz, Afrozeh, Azure, Asim Jofa and much more, at Filhaal we believe in originality, good quality and fair pricing in clothing which gives us the edge.
Contactgegevens
102 Queens Road, HX1 3XY, Halifax, Verenigd Koninkrijk
- 07983133698
- support@filhaal.com
- filhaal.co.uk
3,9
Goed
205 reviews
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Items came as described
Items came as described, I really can’t fault their clothes, thank you for amazing suit, will be coming again!
16 maart 2025
Antwoord van Filhaal Clothing
Dear Iram,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Not replied to my email and query about…
Not replied to my email and query about a product I ordered.Disappointed.
13 maart 2025
Antwoord van Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us we are really sorry to hear your experience. Did you email on the correct email? if so please do get in touch so we can assist you accordingly. Our customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk, so we can help you more further.
Kind regards,
Filhaal
Sent me the wrong order
Sent me the wrong order. I sent them an email straight away and they called me to ask what happend. Told them and they were very quick in sending me a voucher as a refund and to re order and managed to get a pick up delivery next day for the parcel they sent by royal mail. Very happy with their service as it 10 days Eid was coming up. The brother I spoke to over the phone was very helpful and did call me straight away.
Thank you Filhaal, I will def be ordering again. Rahat Mozher
13 maart 2025
Antwoord van Filhaal Clothing
Dear Rahat,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
They give me the wrong dress
18 maart 2025
Antwoord van Filhaal Clothing
Hi Mohammed,
We’re really sorry to hear you received the wrong item — that’s definitely not the experience we want for our customers.
If you haven’t already, please contact our support team at support@filhaal.co.uk or via WhatsApp so we can resolve this for you quickly. We’re happy to arrange the correct item or a full resolution as soon as possible.
Thank you for bringing it to our attention — we truly appreciate your patience.
Warm regards,
Filhaal
Love the dresses and the delivery was…
Love the dresses and the delivery was very quick.
18 maart 2025
Antwoord van Filhaal Clothing
Dear Mikaeel,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Antwoord van Filhaal Clothing
Dear Customer,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Quality Dress and Good Follow-Up
I placed an order with Filhaal UK with local delivery. Initially, I had some trouble reaching them via email, but they eventually contacted me via text to update me on my order after 5 days. They explained they had been experiencing technical issues and advised that texting or calling is the best way to get in touch.
I have now received my order and I’m really happy with the dress—the quality is great. I appreciate them following up and ensuring my order was delivered. A little more communication earlier would have made the experience smoother but overall, I’m satisfied with my purchase Thank you :)
15 maart 2025
Antwoord van Filhaal Clothing
Dear Aisha,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Excellent customer service through…
Excellent customer service through Instagram. Fast delivery and love my Eid outfit
14 maart 2025
Antwoord van Filhaal Clothing
Dear fatima,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Good quality
Delivery was quick, and the quality of the dress is almost identical to the dress I saw on the website 😊😊
13 maart 2025
Antwoord van Filhaal Clothing
Dear Noorsabah,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Inventory mismanagement
We ordered and were waiting for dresses for some occasion and last minute they said that they don't have one item in the stock. If the item wasn't in the stock why you didn't updated the inventory
12 maart 2025
Antwoord van Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
Thank you for my order
Thank you for my order. My clothes are fabulous and exactly as shown on the website. I will recommend 👌
12 maart 2025
Antwoord van Filhaal Clothing
Dear Adeel,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Antwoord van Filhaal Clothing
Dear Halima,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Really Good Quality outfit…
Really Good Quality outfit…. Can’t wait to wear it on Eid day🥰
12 maart 2025
Antwoord van Filhaal Clothing
Dear Shaz,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Problems with returning
Always had problems with returns, they don’t check their emails for returns enquiries, you could be waiting forever.
18 februari 2025
Antwoord van Filhaal Clothing
Hi there, we are really sorry to hear of your experience, unfortunately we checked to see if we could find any return inquiry related to your email, but unfortunately couldn’t find any match.
We assume you haven’t sent email to the correct email as we can’t find your return inquiry, our email team will contact you to assist you with your matter.
Please note: There are other methods of contact also for any assistance with your return.
We do have our return guide mentioned here, please do check & see if you did follow accordingly.
https://filhaal.co.uk/pages/returns-policy
Our email team should contact you shortly.
Kind regards
Major colour differences
The colour of the outfit is not same as the picture and doesn't seem original Azure clothing. I think it is a replica. The quality is neither good nor bad. It's okish.
7 maart 2025
Antwoord van Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
The clothes are nice but the finishing…
The clothes are nice but the finishing is lacking. Too many stray threads that had to be cut.
4 maart 2025
Antwoord van Filhaal Clothing
Dear Abdur
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Happy customer
The dress is looking great. The material is good. It was delivered on time. Satisfied 😊
23 februari 2025
Antwoord van Filhaal Clothing
Dear Hina,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
It was a damaged item
It was a damaged item. The shirt was clearly burnt from one end. I was hugely diappointed, I had to bear postage price both times.
23 februari 2025
Antwoord van Filhaal Clothing
Hi Mrs. Abbasi,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear about your experience and that the item arrived in an unsatisfactory condition.
We take product quality seriously, and we always aim to resolve any such issues as quickly as possible. For all damaged or faulty items, we do offer free returns and full support, so we’re surprised to hear you had to cover the return postage both times.
Could we kindly ask you to email us at support@filhaal.co.uk with your order number and any photos of the damage? This will help us investigate further and ensure you’re properly assisted. If the item was genuinely damaged, we’ll absolutely reimburse any postage costs and provide a resolution.
We’d love the opportunity to make things right for you.
Kind regards,
Filhaal Team
Good quality dresses
23 februari 2025
Antwoord van Filhaal Clothing
Dear Noumana,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Excellent service
Excellent service! Received the outfit super early fits perfectly cant wait to wear on Eid
14 februari 2025
Antwoord van Filhaal Clothing
Dear Maham,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
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