Finders International Reviews 

121
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was contacted out of the blue about a distant relative. She was my father's cousin who I sadly had never met as her side of the family (there were 11 children between her father and my grandfather)... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Where to start? I'll keep this short and sweet. Extremely professional. Able to answer questions - some of which may be considered rather odd - and helpful when doing so. Good - no, canc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

People Finders located us as heirs, however Kitsen’s Law Firm of London did not disperse and funds and blocked all heirs from e-mail or phone inquiries. Lucy Patricia Talbot…Arthur R. Harrison cousi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

You notified me after my aunt passed away, without you I would possibly not have known. After that you also found all familymembers that I can think of, and that is something I have deep respect for... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Juridische dienstverlening
  2. Genealoog

Geschreven door het bedrijf

We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

121 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(121)

65 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Brilliant service and first class…

Brilliant service and first class people, thank you for your help and support

1 februari 2024
Logo Finders International

Antwoord van Finders International

Hi Martin, Thank you very much for your positive review. We pride ourselves on the excellent staff we have here at Finders, and we're thrilled to hear you feel the same way!

Beoordeeld met 5 van de 5 sterren

Everything

Everything

13 juni 2024
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Antwoord van Finders International

Thank you for the 5 star review Sindie. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

Very helpful and friendly I think the…

Very helpful and friendly I think the dates right but very happy

12 april 2024
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Antwoord van Finders International

Thank you for the 5 star review David! If we can help with anything else, please do not hesitate to get in contact.

Beoordeeld met 5 van de 5 sterren

Very straightforward to deal with

I have found Finders very straightforward to deal with - they have been open and transparent and their pricing is clear.

11 juni 2024
Review zonder uitnodiging
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Antwoord van Finders International

Hi Tim, thank you for your ongoing trust and support, we really appreciate it.

Beoordeeld met 5 van de 5 sterren

Quick and effective service

Quick and effective service. All members of the team are polite, well trained and keen to assist.

6 juni 2024
Review zonder uitnodiging
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Antwoord van Finders International

Thank you, Faye, for your generous feedback. We pride ourselves on our staff and are glad to hear you had a positive experience with our team. Your commendation is highly valued and will be conveyed to the entire team. Should you require any further assistance or have additional feedback, please do not hesitate to contact us.

Beoordeeld met 5 van de 5 sterren

Very efficient

Always helpful, friendly and very efficient.

7 juni 2024
Review zonder uitnodiging
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Antwoord van Finders International

Thank you for your kind words! We’re delighted to hear that you found our team helpful, friendly, and efficient. We strive to continue delivering such service. If you have any further needs or questions, please don't hesitate to reach out. Thank you again!

Beoordeeld met 1 van de 5 sterren

Unfortunately i would not recommend…

Unfortunately i would not recommend signing up with Finders. Obviously i can only give my opinion on Finders and not any of the other companies that initially contacted us, following the death of an unknown relative. They may all work the same way, so be aware! They cant do enough for you BEFORE you sign with them. I chose Finders as they appeared to be the most professional of the bunch - (and had the highest fee i might add!) but after you sign they lose interest in updating you and trying to get any update was in the end, pointless. They just never respond. I did write an email once complaining about their service and stating i wish i had never chosen them. To which they did reply, but contact never improved and in the past six months has been non existent. Despite at least 4 phone messages. I only know what is going on through either another family member (who signed with a different company), or finally the solicitors that were handling the estate. I do see they seem to respond to poor reviews on here. So, let us just see how long that takes! I don’t believe all the delays were down to Finders, (it has taken 3 years) but not updating me certainly was.

7 mei 2024
Review zonder uitnodiging
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Antwoord van Finders International

Dear V Thornton, Thank you for sharing your feedback regarding your experience with Finders. We sincerely apologise for any frustration or inconvenience you have encountered throughout this process.

We have reviewed your concerns and would like to address them comprehensively:

Communication Efforts: According to our records, we have consistently responded to your inquiries. Our last communication was in October, and our team has always aimed to provide thorough responses, even if some delays occurred due to factors like annual leave. We also noted that we sent out updates on significant developments on 31/05/2022, 19/08/2022, and 08/09/2023. If these communications did not reach you, it might have been due to email routing issues, and we regret any confusion this may have caused.

Phone Messages: We have not found any records of missed calls or voicemails from you in our system. It’s possible that if there were routing issues, these messages were not forwarded correctly. We understand how this can be frustrating and are investigating this further to prevent such occurrences in the future.

Case Complexity: The administration of the estate has indeed been complex, involving two firms and requiring two separate probates. This has significantly slowed down the process, and we acknowledge that this has been a source of frustration for many beneficiaries, including yourself.

We are committed to improving our communication and service. If you have any unresolved questions or need further assistance, please do not hesitate to contact your case manager directly. Your satisfaction is important to us, and we want to ensure that we address all your concerns promptly and effectively.

Thank you for your understanding and patience.

Beoordeeld met 1 van de 5 sterren

Se operano sempre così strano che non siano già falliti

Siamo stati contattati qualche anno fa da questa società insieme a altri parenti in quanto possibili eredi di una lontana parente in UK.Dopo anni di ricerche della cospicua eredità nessuna traccia.Secondo loro c'erano solo pochi spicci completamente assorbiti dalle spese legali.State alla larga, è solo una perdita di tempo.

15 december 2023
Review zonder uitnodiging
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Antwoord van Finders International

Dear Mr Marco Del Bergiolo, We are upset to have received a 1 start review. Your name on this account does not match our records, therefore we'd suggest that you contact the office to discuss your concerns with your case manager directly.

Beoordeeld met 1 van de 5 sterren

Preventing funds being transferred to the estate, after a long drawn out house sale

After a family member's unexpected death, as Amdinistrators we had to honour a contract he had signed with Finders to sell his house.

The house eventually sold after about 20 months, whice seemed to include long periods of inactivity in terms of marketing, and a lack of explanation/communication during these times, often not responding to requests for updates. Service was substandard compared to my previous experiences with ordinary estate agencies.

40 days since the eventual sale of the house, they have not provided the simple paperwork that the solicitors require for release of the funds to the estate. They have offered no satisfactory explanation (to myself or, as I understand, the solicitors), do not respond to my requests for explanations or simply for details of a contact who is dealing with it.
As you can imagine, when an organisation responsible for a large amount of money does not respond to contact, it leaves us with high levels of concern. We can only hope that it is simply poor admin/service and not something more sinister and that the house proceeds will eventually be transferred to the estate.
Administrating a loved one's estate is never going to be a pleasant experience, but Finders have made it much more stressful and long drawn out than it needs to be, causing distress to Administrators and Beneficiaries. I would not recommend using them and wish I had investigated getting out of the contract, but at the time I had no reason to doubt that they would be efficient in doing the job that they have changed a considerable fee for.

Update - on the 45th day, Finders provided the paperwork which should have been provided on the day of the sale, and the transfer of funds was completed. There was no explanation given for the delay. Our contact said she was sorry for the delay and inconvenience caused.

16 februari 2024
Review zonder uitnodiging
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Antwoord van Finders International

Dear K McCarthy.

We are disappointed to have received a 1 star review. The above comments seem to relate to the services of our Estate agency partner. We would encourage you to contact them directly to relay your feedback and any outstanding issues you may have.

Beoordeeld met 5 van de 5 sterren

Great Company

Great company, be sure to get in touch if they contact you for a surprise inheritance!

1 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very friendly and open

Very friendly and open, ready to reassure and help me at a difficult time. Use their services. I was offered other firms but they were the best!

29 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extremely professional

I represented finders international for a number of years as a senior representative I can say that finders are a great company to represent, I found them to be extremely professional , trustworthy and honest.
I would definitely recommend the company

1 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Hiding Behind A Name

Hiding Behind A Name
We thought we were using a reputable company....Boy how wrong can one be.There isn't enough room to write the experience we have had with this company bringing my 80yr old mother to tears on more than one occasion.You know what i mean!!!! I expect the usual excuses in a reply but honestly NOT INTERESTED ANYMORE.....advice to anyone thinking of using Finders "Don't rush to sign the" dotted line" look at different options ....to my mother it isn't about money but to other's i'm not so sure!!

5 augustus 2022
Review zonder uitnodiging
Logo Finders International

Antwoord van Finders International

Dear Mr Baxter, We have requested further information from you to identify your case, but we have received no response. Please can you contact your dedicated case manager or call the office on 0207 490 4935 so that we can discuss your matter further.

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