fine wine direct Reviews 

Terrible. No delivery, Offices closed from December 22 to January Was a Christmas present. Tracking provided does not work Avoid this company at all costs

I have been buying from fine wine…

I have been buying from fine wine direct for the last 4 years I have ordered many times my current favourite wine is the Margaux declassified the whole service is excellent I cannot fault it.

I order far too much rose from fine…

I order far too much rose from fine wine direct, my personal favs being Rock Angel and les Clans, I love buying Whispering Angel on sale as it's always a great deal considering my local wine merchant sells it at almost double the price.

I ordered 3 bottles of limited edition of NYEtimber over a week ago for a Christmas present.

Small print says, dispatch within 7 working days and then 48hrs for delivery…

Which should have been here for Christmas…

The wine hasn’t even been dispatched. £140 and nothing. I’d avoid.

I have been buying from fine wine direct for the last 4 years I have ordered many times my current favourite wine is the Margaux declassified the whole service is excellent I cannot fault it.

Do not order from this company. I ordered a bottle of sparking wine. I paid £12 for postage / delivery and a week later I found myself chasing them for the purchase as it was a gift. I emailed, no response. I sent a chat, no response. Then, like magic, I get an email (a week later) saying my order was getting ready to be dispatched. I left a voicemail and got a call back and the arrogant man started blaming me and arguing with me that I did not read the fine print. Finally, when I said I was not arguing and I wanted a refund, he claimed he would refund. Shocking customer services and I will never use this company again and recommend steering clear and using another wine company for your purchases.

Atrocious service. Order placed for £110.99 on 10th October. Nothing has been delivered, after three emails chasing them up .... still nothing has been delivered. How do I get my money back?

Charged £25 for delivery which was steep considering the value of my basket.
Took much longer than the delivery service I paid for so asked for a refund of delivery costs (which they could prob claim back themselves).
Emailed 3 times and never received a response. Poor customer service and delivery so won’t be using them again.

We placed an order for a special Whispering Angel Rosé 2023 - 24 Bottle Case Deal × 1.
order number 25998
We chased this for 3 weeks eventually 3 boxes arrived and one missing .
When we emailed we got an email back just to say refunded within 10 days no apology.

9 days to deliver a bottle of wine-Really!
In this day and age you would think a bottle of wine could be delivered in 3 days. Called to company the chase order but only option to leave a message and no one called back. Not good service at all.

This is not the same company as fine wines direct
In Cardiff. I ordered some champagne to be delivered as a gift. Unfortunately it did not arrive within the promised time and all efforts to contact anyone at Finewine direct proved fruitless. I left 3 messages none of which were answered. Even though the wine eventually arrived I would not use this company again.