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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We ( me and the wife) have been using fishingbooker for 20 years and haven’t had a bad experience. The reviews are mostly helpful but the details about the boat and crew are the ticket to a successful... Toon meer

Beoordeeld met 5 van de 5 sterren

No hassle. Easy to use. Was able to directly communicate with the captian about the local current weather conditions and updates. Will absolutely use Fishing Booker for all my future fishing trips tha... Toon meer

Beoordeeld met 5 van de 5 sterren

We used Fishing Booker to book a fishing trip from Isla Mujeres, Mexico. There are many "mom-and-pop" operators there, and the Fishing Booker website provides detailed information about each to help... Toon meer

Beoordeeld met 1 van de 5 sterren

Book a trip with a captain in Costa Rica. After trying to reach the captain with questions for 2 months with no response, I wanted to cancel the reservation as we did not feel comfortable proceeding... Toon meer

Bedrijfsgegevens

  1. E-commerceservice
  2. Visbootverhuur

Geschreven door het bedrijf

FishingBooker is the world’s largest online service that enables you to find and book fishing trips.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

328 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Fishing Booker makes it so easy for…

Fishing Booker makes it so easy for customers and especially the Captains! You get notifications immediately, it's so easy to communicate with customers and it automatically links with your calendar! Communication with the staff is very quick also. I love this app as a Captain!

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

FishingBooker is an incredible company that not only values their customers but their opinions and input…

FishingBooker is an incredible company providing an incredible service. I have utilized the service over the years to book fishing charters when traveling to other states. It helps me find charters that are perfect for the size of boat length of trips and most importantly the target species that we are looking to go after. In a recent charter we had dud charter service and FishingBooker had reached out and provided a more than fair resolution. Which showed me how much they truly care about me as a consumer. Niko which the Sr. Support Specialist that reached out to me after our trip was very helpful in providing information and more insight in to the values of this company. Which through a weeks worth of emails and follow Niko / FishingBooker made the best out a bad situation. Niko took my concerns and input and reassured that my opinions were valued and I was valued as a customer. I want to thank Niko first and foremost for his diligence in the matter and FishingBooker for going above and beyond every when they didn’t have to.
All the Best,
Greg W

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Charter was cancelled by captain

Charter was cancelled by captain, the third party piece of crap did not send any emails or notifications about the cancellation

3 juli 2024
Review zonder uitnodiging
Logo FishingBooker

Antwoord van FishingBooker

Albert,

Thank you for bringing this to our attention. I am sorry to hear about your experience regarding the cancellation of your charter and the lack of communication.

According to our records, we immediately sent SMS and email notifications seconds after the captain cancelled the trip. However, it seems there may have been a miscommunication, and we apologize if you did not receive these notifications.

I would like to personally look into this matter further to gather more details and ensure we address your concerns appropriately. Please expect an email from me shortly to discuss this in more detail.

- Niko

Beoordeeld met 5 van de 5 sterren

Very fast response time

Very fast response time! It's very important for me that my customers stay happy and satisfied and it all starts with the representatives from fishing Booker. I highly recommend using fishing Booker if you own a charter or guide business.

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Chloe is a MIRACLE WORKER!!!


I downloaded the FishingBooker app to book an experience for my husband, daughter and her three friends - 4 new 16 year old “fisher girls!” My Husband and I were so excited to take them for their first offshore big fishing trip. Long story short, we booked a very expensive trip and the captain called to “give us a better experience” but changed us to the next day. Well, the next day came and we never heard from him - Capt Ron, Fishhawk Charters. My Husband frantically started calling and texting; I got on the app to try to find another charter but to no avail. Devastating!! All the sudden, I got a random number calling on my phone. I answered it, and it was Chloe from FishingBooker. She not only knew about the problem, but had already started calling other captains and charters trying to find something for us!!! She stayed with me for over two hours until she found a charter for us in the morning - This was at 9 PM!
We have not had customer service like this in years from any company. Not only was she, friendly and diligent, she was proactive in texting me and calling me and didn’t stop until she found one. It was truly impressive and quite overwhelming in a great way!!! I haven’t felt so cared for by a company and I really long time.(FishingBooker… give Chloe a raise!!!) ❤️ Thank you FishingBooker and Thank you so much Chloe for 100% saving our vacation!!!

29 mei 2024
Review zonder uitnodiging
Logo FishingBooker

Antwoord van FishingBooker

Thank you so much for sharing your experience!

I am thrilled to hear that Chloe was able to step in and turn a stressful situation into a positive and memorable one for your family. Chloe's dedication, friendliness, and proactive approach are the kind of customer service we strive to provide at FishingBooker.

I apologize for the initial inconvenience with initial bookings, but I am super happy to see that the trip you guys rebooked was a great one! Again, Chloe's solution was spot on. I will certainly pass along your praise to Chloe and the team. We aim to ensure every customer has a fantastic experience, and it's heartwarming to know that we could help save your vacation and create lasting memories for the "fisher girls" on their first big trip.

Thank you once again for your heartfelt review. We hope to assist you with many more fishing adventures in the future!

- Niko

Beoordeeld met 5 van de 5 sterren

SUCH a great day on Poacher!

Captain Kevin gave us a memorable day! We brought home a cooler full of Spanish, sea bass, and Bonita--having some for dinner tonight!
And working with Fishing Booker to arrange the charter was an exceptional experience!

27 mei 2024
Review zonder uitnodiging
Logo FishingBooker

Antwoord van FishingBooker

What a pleasure to hear you had a wonderful time on your trip, Cindi! I'm hopeful that we'll get the chance to send you on another great trip in the future :)

- Jay

Beoordeeld met 5 van de 5 sterren

No Response From Boat Captain

I hadn’t heard from the captain of our fishing trip in Biloxi. The trip is 2 days from now. I had messaged him 3 times, no answer. Contacted Help at FishingBooker and after Nico intervened he messaged me within 5 minutes.

21 mei 2024
Review zonder uitnodiging
Logo FishingBooker

Antwoord van FishingBooker

It was my pleasure to help Mickey. Feel free to get in touch if there's anything else our Support Team could assist you with.

- Niko

Beoordeeld met 5 van de 5 sterren

Niko was great!!! Thanks FB!!!

Niko was great letting me know my listing looks great. Letting me know things Performance wise on a national level too. He made me feel very comfortable and part of my team. Fishing Booker is awesome with the support and care of your business. Definitely part of my family.

19 mei 2024
Review zonder uitnodiging
Logo FishingBooker

Antwoord van FishingBooker

It's our pleasure to have you as part of our family, Captain! Kudos on doing such a great job with your listing.

- Niko

Beoordeeld met 5 van de 5 sterren

Awesome Customer Service

Patient, understanding, confident, & very experienced. Chloe paid keen attention to detail in helping me troubleshoot my issue with why my trips were being displayed within the calendar as unavailable.

18 april 2024
Review zonder uitnodiging

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