Fishpond.com Reviews 

AVOID AT ALL COSTS
My mother ordered a gift for my niece’s birthday but that was supposed to be shipped to the UK from the US, but it never arrived. She has tried many times to get in touch with them, with very frustrating results, they’ve neither reshipped, nor refunded her, and have now stopped engaging entirely. She’s put of pocket by over a hundred pounds, which is causing her a lot of distress, and my niece is still waiting for a birthday present.

A lifesaver! My favorite bronzing powder from Clinique was unavailable everywhere but fishpond had it!! It arrived on time and in perfect condition!!

I was disappointed by how long it took to receive delivery: 16 days. Since your advertising claims "ships from US", I assumed quite a bit less. I chose your company because you ship from the US, and you did not notify me in advance that you would have to back order. The delay was disappointing. If you have to back order, you should notify the customer, and give us an option to cancel. Sometimes, timing matters.

This apron is adorable! The shipping was super fast!

My vinyl record arrived quickly, and in great condition! This particular record was hard to find, and I was very pleased that Fishpond.com had it available.

sent the wrong size shoes and after numerous emails they said they would refund them and the post if i sent them back , numerous more emails and i finaly got some of my money back but not all of it and no postage refund

They kept saying the product was out of stock, so after 2 month I decided to cancel the order, and was charged £5 which I can't see this charge listed in the cancellation section anywhere. At least I got some of my money back which is better than a lot of reviews.

I'm happy with my order as the goods are original and good products. The product arrived on time as promised.

Hacked I LOST £1000 DO NOT USE IT SAID PROCESSING PAYMENT £1000 WHEN THE BOOK COST £9.99!!!!

Ordered a kath Kidston Christmas Journal on August 4th 2021. £19.99. Had email in september advising would be a couple of week late. Oct 5th - email advising out of stock and could have refund followed by email 30 mins later saying they'd credited it to their fishpond account and no refund coming. Have emailed them - no response. Don't order from this company - they're a scam!! Will never use them again and or recommend them. Where is my money please!!!!

Paid for a book supposedly in stock but delivery turned out to be more than one month away. Needed to cancel because I needed the book for work before then. Tried the cancellation on the website which didn't work. Emailed customer services to ask them to do it. No reply to repeated emails. They billed me and now I have the book. No idea what I do now - this company clearly doesn't care about it's reputation and no doubt will change their name when it's sufficiently toxic. Getting away with it while they can.

Ordered a dvd
Never arrived
Couldn't provide any tracking
Said couldn't refund credit card, haven't refunded via PayPal like they said
Still waiting for refund
Joke company and clearly a scam

2 missing books, followed up with somebody in Findpond called Jaiko and no updates. Not gonna buy from them

We loved the book and it arrived in a timely manner.

I have ordered a product I have not received it wasctold they couldn't trace the tracking or where the item was and I want a refund but have had no reply from my emails I'm not impressed and I want my money back

The Vincent Van Gogh bust is Wonderful!
It came UNDAMAGED and very quick.
Thankyou very much. I am very satisfied with the quality and the detailing.
Sincerely, D. Marrhall

Service & product great. Could have used some hints on installation.

Shall recommend as well as buy again when and if necessary.