Fittrack Reviews 

First, this scale is fantastic. I love all information you receive and how easy it is to set up and use. It only takes a few seconds and you get your weight, body fat, BMI. Beyond that, you get about ten more areas of information.
One of my favorite parts of the app is that it shows you how your sleep, nutrition everything impact your body and gives you weekly feedback on waht you need to impprove! The trends are also my favorite because you get a flowing graph showing everything. It also shows your average and your highest weight at the bottom in simple number format. You can also switch to see your BMI, body fat, and about ten or more other pieces of information it has gathered.

After doing research, seems that FitTrack was the more accurate smart scale out there, but I wasn't fully sold... then I got it and IT IS ACCURATE! but beyond that...it's their app that is truly amazing. They give you weekly insights on what you need to improve or why your health is low. Customer service is a bit slow to respond, so i'd give them a 4 star here, but this is truly a superior product.

Not sure how long I've had this product that I am now doing a review but this was a great buy I think I bought this in 2019 it works great same batteries as when I 1st bought it. I love that I can use an app with it to track weight fluctuations. Their new app is also freakishly amazing, and you can connect your sleep data and nutrition and everything in this one app

Scale is overpriced and not accurate. Always gives two different measurements, first time I step on I'm 3 pounds lighter, then second time I step on 30 seconds later. Get yourself a cheap scale it will function better. Was also a massive delay in recieveing the item.

absolutely the worst company to deal with. Customer service is 100% BOT and wont connect you to a real person for help with this diffective, terrible product.

Ordered a FitTrack October 2021, never received it. Numerous NUMEROUS emails requesting an answer. Same response each time “circumstances out of their control” and “no ETA”
To me requesting a refund in august 2022, still NOTHING.

Lied about shipping, once I mentioned my lawyer they sent me a used and broken scale, I submitted for a refund and was told via webpage that shipping is on me as well as not being refunded for the warranty that I purchased FOR the scale… this company is a scamm

Never received the product, no phone number to call email only and when they write back it to say they have so many orders they had to push back your delivery time and to this day it’s been two years. Still no resolution. No address so you can write to the BBB.

Same issue as all the other reviewers....ordered this in Nov 2021 for a Christmas gift. Told each time when I emailed to check on it, a new date or then went to 4-6 weeks. Haven't received the scale or a refund. Was getting the same replies as others, but now over last month, haven't been getting any reply. Guessing they did it long enough so that I couldn't do anything about it. TOTAL SCAM!

This company sucks! I ordered a scale in September 2021. I received nothing. April 2022 I asked for a refund. It is now November it’s been over a year since I ordered my scale over seven months since I requested a refund and I have gotten nothing they have my money and they have given me nothing

After a year of asking and being told the product (smart scale) would ship, I've given up. Customer support reps are apologetic, however, after a year after placing the order you realize the support doesn't actually mean anything or do anything. Avoid this company.

Ordered scale in Nov 2022, waited and waited, then requested a refund, still waiting and waiting. Told them if they would rather send the scale then do that. I have never been ripped off before but they are making a bad name for buying things from influencers and I will definitely be thinking twice before following celebrities who really have no idea what goes on after their endorsement I don't think.

Terrible company, do not do business with them, It's been 11 months since my order, I still do not have my scale and I they have not refunded me my money.
I ordered their scale in Nov 2021, I asked for a refund in June 2022. From Nov 2021 to June 2022, they kept saying there was a delay in the supply chain. From June 2022 to Oct 2022, they kept saying there is a delay in their refund process (via paypal). This company is not be trusted.

Terrible company! They should be shutdown and bigger companies advertising there products should be told to stop! Do not buy there products the company has no idea what they are doing! I have a set of there scales and there app has recently been blocked by Google so now the scale is useless! I would demand a refund but the company never replies to emails. Read other reviews on here and the app reviews and that should be enough to put you off this company.

SCAM ALERT! I am not sure how this company is still up and running online. same story as many others. Ordered Scale last December 2021. Scale never came, so by May 2022, I asked for a refund. Been getting the run around since...still no scale or refund, however if you go to their site you can still order a scale. These scammers are good!

The company is very responsive. I had a problem with hardware and it looked as if the return policy was difficult but in the end it was very straight forward and my replacement watch arrived with 10 days - not the 2- 3 weeks they advise it will take!

I placed an order for the FitTrack sale in November 2021. They said shipping would be 4-6 weeks (hoping to get it by Christmas). It did not arrive by Christmas, so I sent them an email and they said it would arrive by 2/9/22. It hadn't arrived so I emailed them again. This time they said it would arrive on 4/8/22. I emailed again and they said it would arrive in 4-6 weeks. At this point I had asked for a refund, and they said it would just like a refund. They offered my a 10% discount, but I told them I just wanted a refund. They said I should receive the refund within 7-14 business days. On 7/13 I emailed once again since I still had not received the refund. They said due to the high volume of refunds that it would take longer and they would let me know when the refund would be issues. It's 9/13/22 and I still have not received the product or refund. Do not purchase from this company.

Waited a solid year. Ordered in September of 2021 and received excuse after excuse. Finally gave up and requested a refund . Not sure I will receive it. Product never shipped

Update! Scale was received 9/3/22 & it is working.

Ordered last October. Have been requesting a refund for the past few months. They answer emails, but it’s scripted. SCAM! For sure.

TOTAL SCAM!! Spend your money on a real company! Never received product after 3 months and requested refund that has not happened yet after 11 months! What's really peculiar about them is that they will answer your emails with excuse after excuse. If you're going to take my money, just take it and disappear! I think I would feel better about myself rather than keeping hope alive for this dead company!