Fjord Tours Reviews 

We had two days in Bergen after much time and expense to be here. Pre booked Flam and Fjord tour paid again pretty hefty price unguided tour. Just train tics and boat.

Tried to change the date due to bad weather. One day raining the other not.

Absolutely said not interested in helping. No flexibility to change even though unguided.

Disgusting customer support and zero interest in the customer experience.

Don’t book anything with them because if need to change they don’t care.

Me and my daughter booked a tour with Norway in a nutshell. Unfortunately my daughter had a health condition 2 days before the our intended tour. We had to leave the country in a hurry to address this issue. My daughter had high fever and difficulty in breathing. We informed the company 2 days before the tour and provided the medical proof. This unethical company refused to refund approximately $450. At the time of cancelation I suspected that my daughter had contracted COVID. I informed the company that we suspected that my daughter has a contagious medical condition. This company refused to entertain any request for cancelation.
This unethical company was willing to expose other travelers to potential risk of catching an infection. This shows the character of this company

Great tour with Norway in a Nutshell. Serious company owned by the National Railway Vy in Norway. Easy to book my trip and add activities.

we booked 13 tickets with fjordtours.com - Sognefjord in a Nutshell. that was a mistake. the train operator - Vy - had changed trains, thus seat reservations were changed. fjordtours.com never notified us of the change. we put our luggage and sat down on our original reserved seats in car 8. there were other passengers who said they have our seats. it was confusing as we thought our seats were double booked. one passenger told me that Vy had sent her an email notification about the train change and reassigned seats. i sent an email to fjordtours.com, and got a response that our new assigned seats would be in car 2.

why couldn't they let us know in advance instead of 30 minutes after our departure, which had created completely unnecessary chaos onboard? i asked fjordtours.com why we weren't notified? their response? "I hope you have found your seats by now. This is an issue caused by the train operators own reservation system, and it is impossible for us to follow up all customers way ahead. The mistake/changes may happen in between when you made the booking, and the day of travel, so informing everyone is both very time demanding and may even be wrong information we give, since we do not know when this mistake occurs. I hope you understand, and despite this enjoy your tour."

that response was a cop out. if they cannot keep their customers updated just like the train operator could, then they shouldn't be in the business to begin with.

it was challenging for a group of elderly passengers (between 69 and 80 years old to move from car 8 to car 2 with luggage). both train conductors who asked us to move had apologized for the confusion and inconvenience, and both of them said that fjordtours.com was already notified via email about the train change and reassigned seats. and they said that we should be notified as well. the entire confusing and upsetting experience could have been 100% avoided if fjordtours.com made an effort in passing updates/changes from the train operator to the passengers. we sent complaints to fjordtours.com, and they never responded to resolve the negative experience.

you can buy a ticket in advance, but even if you are there 35 minutes before departure, the ferry will be filled with other cars and you might not get a spot. we and others who had booked a ticket were late due to a bicycle race and although loading of the cars was still ongoing, we did not get a spot. there is no line for people who booked a ticket in kaupanger (in geiranger there is one).
additionally, the person at the service hotline said we could try to get on the next ferry with our old ticket. problem was that, although knowing the schedule of their ferry should be their job, we were told that another ferry would leave in the evening. this was not the case, as the main season only started 20 days later. also, we were promised a document for our travel insurance. what they send is a joke (saying that we did a no show). thanks for nothing!
so, in short, it feels like a rip off and bad customer support.

Just got off the rib ride today with Simon our captain, what a fantastic experience, knowledgeable and safe. Approx 2 hour fast rib ride. Would definitely recommend.

We did the Norway in a Nutshell tour and booked here for the ease of planning vs booking the trip components ourselves. They ensured that connections were seamless and we found they were all well marked. We also booked a snowshoe tour, fjord tour, and sauna for which all guides were amazing. There was an issue with one of the trains (public transport) and when I contacted the company they offered an acceptable solution immediately! I found their customer service to be great and am honestly surprised at the 1 star reviews. 5 stars from me!

Avoid it! It's a scam! They sell overpriced public transportation tickets, there is no signaling during transitions from one type of transport to another, and not a single employee from the company is available to answer questions. You need to rush between connections without time for a proper meal, and if you send emails, they will never reply. I had to complete the last leg in a very uncomfortable bus; they knew about it in advance but didn't communicate the change. This completely ruined the already annoying experience of this tour. I advise you to buy the tickets on your own or pay for a proper tour. You will save a lot of money and will have much more fun.

Beware this Company !
We booked an excursion with fjord tours a day before we were due to arrive in Stavanger.
2hours after booking the captain of our cruise ship announced that due to extreme bad weather we would not now be calling there.
We immediately contacted fjordtours to cancel and they replied basically saying tough you’ve lost your money.
The excursion clearly didn’t go ahead but they just said claim off your travel insurance and “have a nice day “ with a smiley emoji!
We found out that others on our cruise experienced the same problem with this company.
Please heed this warning and DO NOT be conned by them like us.

Rollstuhlfahrer Vorsicht! Die Autofähren bei Fjordtours - hier Kaupanger-Gudvangen durch den Nærøyfjord - sind problematisch! Fjordtours hatte uns vorher auf Anfrage per Mail versichert, dass Rollstuhl kein Problem sei. Darauf hatten wir die Fähre bei Fjordtours gebucht und vorausbezahlt. Beim Verladen erfuhren wir, dass nur eine Ersatzfähre ohne Fahrstuhl fährt - passiert mir bei Fjordtours nicht das erste Mal. Meine gehbehinderte Frau wäre für die 2,5 Stunden Fahrt im Autodeck eingesperrt gewesen. Wir sind daher nicht an Bord gegangen, sondern haben den Landweg genommen. Unser Fahrgeld habe ich von Fjordtours mehrfach zurück erbeten - wir sind nicht einmal eine Antwort wert - schäbig! Soviel Ignoranz bin in ich in Norwegen nicht gewohnt. Die Tour an sich soll sehr schön sein. Also versucht es - aber habt einen Plan B! Und habt genug Geld, um euch darum prellen zu lassen.

PS: Nach weiteren schlechten Bewertungen in verschiedenen Foren und Einschalten des Verbraucherschutzes habe ich nach 4 Monaten doch noch eine Antwort und mein Geld zurückerhalten. Was davon hilfreich war, weiß ich leider nicht. Vielleicht ist auch einfach nur jemand aufgewacht.

Don't trust them! Company without empathy in the face of extreme weather conditions situation in Norway. Unacceptable customer support answer. We can t arrive today (10th august) to Bergen due to well known weather conditions problems in Norway and they are not able to give us a solution. We are only requesting to change the day of our tour because our train to Bergen is cancelled (indeed all trains are cancelled). In addition, buses and flights for today are sold out, so it’s impossible to arrive to Bergen from Oslo. But this situation it’s not our responsability. Unprofessional company!